Age-friendly Primary Health Care Centres Toolkit - World Health ...

AGE-FRIENDLY PRIMARY HEALTH CARE CENTRES TOOLKIT• Before and after the appointment (III.3.6)• Specific consulting times (III.3.7)• Age-friendly follow-up system (III.3.8)III.3.1 Suggested flowchart summarizing the proposed age-friendly appointmentsystemThe age-friendly appointment system requires a streamlined approach to appointmentmaking:• Patient initiation by making the appointment.• Recording the appointment (on the healthcare centre's system and on thepatient's appointment card, table 1 shows an example of an appointment card.• Reminders.• Following on from the initial appointment with discharge, further appointment orfollow-up for patients who did not attend.Table 1: Sample of an appointment card as a memory aidAPPOINTMENT CARD OF:Patient name:Identification number:Date of birth:Contact details:Next-of-kin/ Carer's name:Address:Name of healthcare centreAddress of healthcare centreContact detailsMy next appointment is:Date Time Practitioner*Please be at the clinic on time for your appointment!Thank you for your cooperation.*Please bring this card with you when you come for your appointment.83