Age-friendly Primary Health Care Centres Toolkit - World Health ...

AGE-FRIENDLY PRIMARY HEALTH CARE CENTRES TOOLKITIII.3.3 Checklist of tasks and skills for age-friendly appointmentsTaskSkills1.Greet the patient Establishing a relationship Speaking the patient's language2.Ask for patient details :• Name• Identification number• Date of birth• Address3.Ascertain patient request4. When would the patient like to be seen?• Date• Time5. How long does the patient feel theyneed with the doctor? Clarifying information Listening Listening Probing Ensuring appointment time is nottoo short6. Would the patient prefer to see:• A particular doctor• A male/ female doctor7.Summarize:• Time and date of appointment• Name of practitioner they will beseeing• The length of the appointment• What they should bring with them• Importance of punctuality• Estimated wait time (if any) Ensuring continuity of care Considering gender sensitivity Providing information8.Provide appointment card Supporting memory© Age-friendly PHC Centres Toolkit, World Health Organization, 200787