Age-friendly Primary Health Care Centres Toolkit - World Health ...

AGE-FRIENDLY PRIMARY HEALTH CARE CENTRES TOOLKITIII.4 Directory for community-based services for older peopleOlder people have multiple medical and social needs that may be identified duringconsultations with PHC staff. It is, however, often difficult for older people to know whereto go either for help or to know the range of services provided, criteria and charges. ThePHC centre plays an important role in educating older people and their caregivers onavailable services and making referrals.Check if your PHC centre has a complete and updated list of community services forolder adults. If not, we suggest you contact your local agencies for such a directory or, ifnone is available, develop a directory of local community-based services for older people.Remember that services change so the directory needs to be kept up-to-date. It isuseful to create a data base sorted by type of service provided e.g. day care, financialassistance. Print the directory in a form in which pages can be added and removed asservices change.The following is an example of key information that the directory should contain:Name of organizationAddressTelephoneFaxE-mailWebsiteContact person with phonenumber and e-mailRange of services providedCriteriaChargesNotes/CommentsDate updated91