Age-friendly Primary Health Care Centres Toolkit - World Health ...

More documents

Recommendations

Info

AGE-FRIENDLY PRIMARY HEALTH CARE CENTRES TOOLKIT8. Documentation• Inform patients of what they should be bringing with them on next visit e.g.documentation, previous results, ALL current medications, hospital dischargesummary, appointment cards for other clinics, specialist appointments, etc.9. Problems with memory• Repeat appointments to patients after making them: day, date, time and name ofpractitioner they will be seeing.• Offer an appointment card.• Obtain details of an alternative person to contact e.g. family member to remindthem of their appointment or of any other information.86
AGE-FRIENDLY PRIMARY HEALTH CARE CENTRES TOOLKITIII.3.3 Checklist of tasks and skills for age-friendly appointmentsTaskSkills1.Greet the patient Establishing a relationship Speaking the patient's language2.Ask for patient details :• Name• Identification number• Date of birth• Address3.Ascertain patient request4. When would the patient like to be seen?• Date• Time5. How long does the patient feel theyneed with the doctor? Clarifying information Listening Listening Probing Ensuring appointment time is nottoo short6. Would the patient prefer to see:• A particular doctor• A male/ female doctor7.Summarize:• Time and date of appointment• Name of practitioner they will beseeing• The length of the appointment• What they should bring with them• Importance of punctuality• Estimated wait time (if any) Ensuring continuity of care Considering gender sensitivity Providing information8.Provide appointment card Supporting memory© Age-friendly PHC Centres Toolkit, World Health Organization, 200787
Page 1 and 2:
AGE-FRIENDLY PRIMARY HEALTH CARE CE
Page 3 and 4:
Age-friendlyPrimary Health Care Cen
Page 5 and 6:
Page 7 and 8:
Page 9 and 10:
Page 11 and 12:
Page 13 and 14:
Page 15 and 16:
Page 17 and 18:
Page 19 and 20:
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38: AGE-FRIENDLY PRIMARY HEALTH CARE CE
Page 87: AGE-FRIENDLY PRIMARY HEALTH CARE CE
Page 117: Ageing and Life Course (ALC)Family
show all

Age-friendly Primary Health Care Centres Toolkit - World Health ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?