PRODUCTIVE COMPUTER INSIGHT LTD - NetSupport Limited

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NetSupport Notify 2.01Configuring an AgentNetSupport Notify Agents are configured using the Agent Configurator,this is stored in the NetSupport Notify program folder on Agent PCs,C:\Program Files\NetSupport\NetSupport Notify\AgentConfig.exe.You can configure the Primary Notification Server details, assign theAgent to a department and configure the Server details for a secondaryNotification Server if required.Note: An Agent can be assigned to multiple departments, this can beachieved by separating each department with a comma i.e. sales,marketing, support.36
NetSupport Notify 2.01Integration with Active DirectoryNetSupport integrates with Microsoft’s Active Directory structure enablingyou to centrally manage Agent configurations and control access to theNotification console. By creating an appropriate Group Policy you canapply standardised Agent Configurations to Agent machines without theneed to visit individual desktops.To make the task a little easier NetSupport supplies two ready-madeAdministrative Templates, NetSupport_Notify_User.ADM andNetSupport_Notify_Machine.ADM containing the configurable options.When you install the Console Component the template is copied to theNetSupport Notify program folder.NetSupport Notify also allows the Notify Agent department to beconfigured based on the logged on User.To Apply Agent Configuration Changes via Active Directory1. At the Domain Controller, select the Active Directory Users andComputers tool.2. Decide at which level to apply the policies, domain or organisational.Right-click on the desired container and select the Properties optionfrom the context menu, then select the Group Policy tab.3. Select the desired policy to add the NetSupport template to and clickEdit,orSelect Add to create a new Policy.1. In the Group Policy Editor under Computer Configuration, selectAdministrative Templates.2. Right-click and select Add/Remove Templates.3. Click Add and specify the location of NetSupport’s ADM file and clickOpen. The new NetSupport policy will be added.4. Click Close.By default, each NetSupport policy option is disabled.37
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PRODUCTIVE COMPUTER INSIGHT LTD - NetSupport Limited

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