cbs course guide - Central TAFE

about cbsCBS COURSE GUIDE 2014The Benefits of Customised Training:• Customised training can be linked to yourorganisation’s strategic direction, andcan incorporate customised case studiesand activities that are tailored to yourorganisation’s day-to-day work environment;• Training groups within an organisationenhances the sharing of knowledge andlanguage. This enables the development ofshared understanding that can be related tostrategic direction or change managementwithin an organisational context;• Our training is provided by Certificate IV inTraining & Assessment qualified Consultantsemploying innovative adult learning strategieswhich will enhance the performance of youremployer and organisation;• Nationally Recognised Qualifications can beselected and appropriate units of competencyidentified given your organisation’scontext, job roles and opportunity of likelyparticipants to complete the assessmentrequirements for each of the units;• Support is provided throughout the servicedelivery, from identifying your organisation’sand participants’ requirements, coordinationof training and assessment services,coaching and mentoring to aid participantswith assessment demands and providingpost course feedback;• Our Learning and Development Consultantshave extensive experience in Vocational andtraining and can ensure your organisationmaximises its return on investment.Our Learning and Development Consultantswill work closely with your organisationand develop an implementation planincluding detailed stages and a continuousimprovement process.TRAINEESHIPS AND WORK-BASEDQUALIFICATIONSCBS can assist your employees to accesson-the-job training to gain accreditedqualifications through pathways ofTraineeship or Work-based Training. Theseservices are provided by the WorkforceDevelopment Team at the Business andManagement Portfolio at Central Instituteof Technology.TraineeshipsTraineeships are usually in non-trade areas,such as Business or Management, and runfor approximately one year. The employercan receive monetary incentives for eligibleemployees who will gain hands-on skills andwork experience while earning a wage.Business & Management Traineeships areavailable in the following qualifications:• Certificate II in Business• Certificate III in Business• Certificate IV in Business• Certificate III in Business Administration• Certificate IV in Business Administration• Certificate II in Government• Certificate III in Government• Certificate IV in Government• Certificate IV in Human Resources• Certificate IV in Local GovernmentAdministration• Diploma of Management• Certificate IV in MarketingWork-based QualificationsCBS is able to help your organisation accesstraining for existing staff members whoare unable to access a traineeship, to gainformal qualifications through the serviceprovided at the Business & ManagementPortfolio. The employee will be assessed onthe job in exactly the same way as a trainee,have approximately one year to completethe qualification and will be supported by aLearning and Development Consultant.Work-based Qualifications from Certificate II toDiploma are available in the following areas:• Advertising• Business• Business Administration• Frontline Management• Human Resources• International Trade• Local Government• Management• Marketing• Occupational Health and Safety• Project Management• Public Sector• PurchasingRTO PARTNERSHIPS (AUSPICING)CBS has the expertise to partner with ourindustry clients to provide leading RegisteredTraining Organisation services (known asAuspicing). This service is appropriate forthose clients who wish to train and/or assesstheir own staff in Nationally Recognised unitsor qualifications but do not want to becomea RTO.Our Auspicing services include:• Audit client course materials and adviseon any required improvements to meetAustralian Quality Training Framework(AQTF) requirements. Alternatively, we cansupply already approved materials from CBSTraining to the client;• Induct trainers and assessors into theAuspicing process;• Moderate internal training delivery andassessment and provide feedback forcontinuous improvement;• Supply Nationally Recognised Statementsof Attainment or awards from The CentralInstitute of Technology on successfulcompletion of assessment.3

REGISTRATION INFORMATIONFOR PUBLIC COURSESREGISTRATION FORMOnce you have decided that you wouldlike to invest in one of our programs,please fill out the Registration Form andemail or post back to our office.Should you require another Registration Formor more detailed information on any of ourcourses, please contact our helpful staff.For CBS enquiries please contact:Phone: 9427 1444Email:cbsoln@central.wa.edu.auPostal Address:Locked Bag 6NORTHBRIDGE WA 6865Once we receive your Registration Formyou will be sent an acknowledgment email.Confirmation details and induction informationwill then be sent to you once the course isconfirmed. This will occur approximatelyseven to 10 working days prior to thecommencement of the training.SUPPORT REQUIREMENTSDoes the participant(s) have any supportrequirements, disability, impairment orlong-term medical condition, which may affecttheir studies?If yes, please indicate the type of disabilitythat applies (optional)Hearing Learning MobilityVision Medical OtherPlease describe2014 REGISTRATION FORM (Please write clearly)To register into a course, please complete this form and post to our office or scan and save as aPDF or image file and email to cbsoln@central.wa.edu.au.COURSE DETAILSProgram Name/s:Date/s of Program:PAYEE CONTACT DETAILS:If your employer or a third party is paying for this course please provide their contact details.(details will be added to the CBS database).Contact: Mr/Mrs/Ms/Miss/DrName:Job Title:Company:Address:Suburb:Postcode:Day Time Contact Number:Mobile:Email Address:How did you find out aboutour program?PAYMENT DETAILSA purchase order, cheque or credit card details must be supplied to confirm your attendance.Cheque for $Purchase Order NumberFax:payable to Central Institute of Technologyif work relatedCard Type: VISA MasterCard AmexExpiry Date: Amount $Card Number:Name of Card Holder:Signature:PARTICIPANT CONTACT DETAILS (Dates of Birth are required for enrolment purposes)Participant details are entered onto the CBS database to ensure that up-to-date information isreceived regarding the course. This information will not be disclosed to any other party.CANCELLATION POLICYIf a cancellation is made in writing 10 or moreworking days prior to the course commencingno cancellation fee will apply.If a cancellation is made less than 10 workingdays prior to the course commencement thefull course price will be charged.A $50 fee per participant will apply to anyrequest for a transfer of course dates. Transferswill only apply to the current training year.NOTE: Minimum numbers are required. If theregistered numbers drop after confirmation,CBS reserves the right to cancel the courseup to two days before date of training.Participant(s) Name: Email: Mobile Number: Date ofBirth4

public clientsshort coursesCBS COURSE GUIDE 2014PUBLIC CLIENTS:SHORT COURSESPlease note that at the time of going to print,this course information was correct. Shouldany changes occur, we will supply you withthe most current information.Short courses can be attended by anyone.The only courses with pre-requisites areour Computing courses (Intermediate andAdvanced Levels).Course Customisation and In-House TrainingOur courses can be customised to meet thespecific requirements of your organisationand can be conducted at your premises.Please review the Corporate Training Sectionof this brochure or contact CBS forfurther information.For CBS enquiries please contact:Phone: 9427 1444Email:Postal Address:cbsoln@central.wa.edu.auLocked Bag 6NORTHBRIDGE WA 6865On Site Training Location:Level Four, North Wing,25 Aberdeen Street NORTHBRIDGE6865Short Course CategoriesBusiness & AdministrationBetter Business Writing, Customer Service,Dealing with Difficult Customers, EffectiveEmails, Managing Work Priorities, MeetingPreparation and Minute Taking, Survival Skillsfor New Administrators, Survival Skills forNew Supervisors and Managers and Work LifeBalance – getting it right.ComputingMS Excel Introduction, MS Excel Intermediate,MS Excel Advance, MS PowerPointIntroduction, MS PowerPoint Intermediate, MSProject Introduction, MS Project Intermediate,MS Project Advance, MS Word Introduction, MSWord Intermediate, MS Word Advance,MYOB AccountRight 19 and MYOB AccountRight19 Payroll.FISH!Introduction to FISH!HR, Training and WHSBuilding Teams and Culture, CoachingCo-Workers, Communication and Personalities,Continuous Improvement, EmotionalIntelligence, Facilitation Skills, FacilitatingTeams HR Essentials, Interviewing Skills, JobApplication and Interview Skills, PerformanceManagement, Recruitment & Staff Selection,Risk Management.Project ManagementProject Management (two day program as perCommon Use Arrangement CUATRA2012)5

usinessand administrationCBS COURSE GUIDE 2014BUSINESS & ADMINISTRATIONPUBLIC COURSE DATESOverviewCBS offers a variety of short courses thatwill enable you to enhance your businesscompetency through written and verbalcommunication, along with business skillsand training. In addition to these shortcourses there are other business-related,nationally recognised programs locatedthroughout the Course Guide.Wonderful, engaging and encouraging. Thankyou.Wanda Fleckhammer, Survival Skills for New Supervisorsand Managers, February 2013Course Days Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecBetter Business Writing 1 day 14 15Customer Service 1 day 17 18Dealing with DifficultPeople1 day 25 31Effective Emails 3 hours 5 13Managing Work Priorities 1 day 11 10Meeting Preparation andMinute TakingSurvival Skills for NewAdministratorsSurvival Skills for NewSupervisors and ManagersWork Life Balance – GettingIt Right3 hours 5 28 18 131 day 12 271 day 31 291 day 4 226

Was good, ThankyouLauren Maslih, Meeting Preparation and Minute Taking,June 2013business and administrationCBS COURSE GUIDE 2014BETTER BUSINESS WRITINGPURPOSEThis course aims to develop participants’ability to write effective business documentsin plain English relevant to their workplace.LEARNING OUTCOMESUpon successful completion of this program,participants will be able to write effectivebusiness documents to a target audience.CONTENT• Planning your documents• Writing in plain English• Audience and writing styles• Drafting your documents• Editing and proof readingDURATION1 dayTIMES9.00 am until 4.30 pmDATES14 February 201415 September 2014INVESTMENT$440 (GST inclusive) per person includescourse materialsCUSTOMER SERVICECUA Course 2.0.14 (Please refer to the Government Sectionof this Guide for more information)PURPOSEThis course is ideal for anyone working in afrontline capacity of an organisation.LEARNING OUTCOMESUpon successful completion of this program,participants will be able to understand theprinciples and benefits of superior customerservice, and apply their skills to develop anddeliver quality customer serviceCONTENT• Understanding the principles and values ofquality customer service• Developing a win/win attitude andstaying energized• Effective communication strategies tomaintain relationships• Developing win/win strategies• Effective strategies for managingchallenging, angry, aggressive or frustratedcustomers• Understanding problem solving strategies• Applying strategies to build customerrelationships, solve challenging concernsand exceed the customer’s expectations• Building a complaints log for continuousimprovementDURATION1 dayTIMES9.00am until 4.30pmDATES17 April 201418 August 2014INVESTMENT$440* (GST inclusive) per person includescourse material*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 prices.DEALING WITH DIFFICULT PEOPLEPURPOSEThis course is ideal for anyone who works in aservice area dealing with customers.LEARNING OUTCOMESParticipants will be able to understand howto identify and manage personal risk andimplement de-escalated techniquesCONTENT• Risk and personal safety• Identify major factors contributing toconflict situations• Difference between anger and aggression• Symptoms and signs of anger andaggression• Roles of values, beliefs and self-awarenesswhile dealing with difficult people• Strategies and skills for managing conflict• De-escalation techniques• Active listening and questioning techniquesand communication• Active listening and questioning techniques• Identifying solutions• Engage in role playDURATION1 dayTIMES9.00am until 4.30pmDATES25 February 201431 July 2014INVESTMENT$440* (GST inclusive) per person includescourse material7

CBS COURSE GUIDE 2014business and administrationEFFECTIVE EMAILSPURPOSEParticipants will be able to develop theirability to write emails to meet organisationalrequirements, create a positive impression.LEARNING OUTCOMES• Understand purpose of email• Use email fields appropriately• Edit emails appropriately• Utilise plain EnglishCONTENT• Emails: who to, why and what?• Fields: what to use when• Structure of emails• Writing appropriately• Review and editDURATION3 hoursTIMES1.00pm to 4.00pmDATES5 March 201413 October 2014INVESTMENT$220* (GST inclusive) per person includescourse materialMANAGING WORK PRIORITIESEquivalent to CUA Course 2.0.6 (Please refer to theGovernment Section of this Guide for more information)PURPOSEThis course has been deigned to supportparticipants reflect on work and their use oftime. It will also support them to develop aplan for ‘time management’.LEARNING OUTCOMESParticipants will be able to understand theprinciples of time management, relate this totheir practice and develop a self-managementplan to manage time productivity.CONTENT• Establishing personal work goals• Understanding the principles of timemanagement stressors, interruptions, timewasters and procrastination• Self-sabotaging techniques andinterruptions – what to do?• Prioritising 80/20 rule : Setting own workpriorities• Managing your time• Effective tools and strategies• Delegating• Using technology effectively• Communicating your plan to your colleaguesand soliciting their assistance• Committing to a personal action planDURATION1 dayTIMES9.00am until 4.30pmDATES11 April 201410 September 2014INVESTMENT$440* (GST inclusive) per person includescourse material*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 prices.MEETING PREPARATION ANDMINUTE TAKINGEquivalent to CUA Course 2.0.25 (Please refer to theGovernment Section of this Guide for more information)PURPOSEThis course has been designed for people whowant to learn about minute taking and havethe confidence to prepare successfullyfor meetings.LEARNING OUTCOMES• Understand the different types of minutes• Effective meeting preparation• Understanding the ABC of minutes• Understand the minute taking processCONTENT• Developing effective listening skills• Identifying key points from the meeting• Producing successful minutes• How to work with the Chairperson before,during and after the meetingDURATION3 hoursTIMES9.00am until 12pmDATES5 March 201428 May 201418 August 201413 October 2014INVESTMENT$220* (GST inclusive) per person includescourse material*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 prices.8

Very engaging facilitator, made the course fun as well as usefulNicky Wilson, Survival Skills for New Supervisors and Managers, June 2013business and administrationCBS COURSE GUIDE 2014SURVIVAL SKILLS FOR NEWADMINISTRATORSPURPOSEThis course is designed for people who haverecently taken up a position as an Administrator.The program will help participants gain anunderstanding of the role of the administratorand help them develop the necessary skills towork with their team effectively.LEARNING OUTCOMES• Identify the characteristics of a professionaladministrator• Better understand how people’s expectationsof their workplace are changing and how thesechanges are impacting upon administrators• Be more aware of the key communicationskills required by new administrators• Present a positive and professional image• Delegate effectively within the officeenvironment• Deal effectively with difficult people• Assist with effective meetingsCONTENT• Managing yourself, and the administrationwork priorities• Building relations with team members andmeeting their needs.• Developing the administrator’s role• Communication skills and giving andreceiving feedback• Managing conflict• Developing an attainable action planDURATION1 dayTIMES9.00am until 4.30pmDATES12 March 201427 August 2014INVESTMENT$440 (GST inclusive) per person includescourse materialSURVIVAL SKILLS FOR NEWSUPERVISORS & MANAGERSPURPOSEThis course is designed for people who haverecently taken up a position as a Supervisoror Manager. The program will help participantsgain an understanding of the role of thesupervisor/manager and help them develop thenecessary skills to lead their teams effectively.LEARNING OUTCOMES• Better understand how people’s expectationsof their workplace are changing and howthese changes are impacting upon newleaders• Be more aware of the key communicationskills required by new leaders• Identify key elements of effective personalskills for new leaders• Lead and build a team• Delegate effectively• Manage conflict within the workplace moreeffectively• Lead effective meetingsCONTENT• Managing yourself and your work priorities• Delegation• Giving and receiving feedback• Decision making• Leading meetings• Team leadership• Communication skills• Managing conflictDURATION1 dayTIMES9.00am until 4.30pmDATES31 March 201429 October 2014INVESTMENT$440 (GST inclusive) per person includescourse materialWORK/LIFE BALANCEGETTING IT RIGHTPURPOSEThis course has been designed forparticipants to develop an understandingof the drivers and the physiology of stress,recognise these, and develop a plan for workand personal life to manage stress positivelyto increase health and wellbeing.LEARNING OUTCOMES• Understand what work-life balance means –the relationship between work and society• Understand why balance is important foryourself and the community• Understanding stress. Identifying personalstressors and their impact• Identify strategies and techniques forimproving balance and minimising stress inwork and personal life• Developing a personal action planCONTENT• Factors contributing to work life balance –consequences• Understand stress; including physical,emotional and behavioural triggers andsymptoms• Manage stress effectively• Mindfulness• Strategies and techniques for improvingbalance and minimising stress in work andpersonal life• Develop a Personal Action plan to managestress• Make a personal commitment to implementthis planDURATION1 dayTIMES9.00am until 4.30pmDATES4 April 201422 October 2014INVESTMENT$440 (GST inclusive) per person includescourse material9

computingCBS COURSE GUIDE 2014COMPUTINGPUBLIC COURSE DATESOverviewCBS offers a variety of computer coursesfor people of different skill levels,from introductory to advanced. Theseshort programs enable individuals andorganisations in Western Australia theopportunity to upgrade their IT knowledgeusing experienced facilitators and up to datetraining materials.Well presented. Small group with more ability for one ofone discussion/feedbackName withheld, MYOB , February 2013Course Days Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecMS Excel Introduction 1 day 7 11MS Excel Intermediate 1 day 18 25MS Excel Advanced 1 day 31 15MS PowerPoint Introduction 1 day 11 27MS PowerPointIntermediate1 day 30 12MS Project Introduction 1 day 6 18MS Project Intermediate 1 day 14 31MS Project Advance 1 day 7 13MS Word Introduction 1 day 10 19MS Word Intermediate 1 day 17 13MS Word Advance 1 day 26 12MYOB AccountRight 19MYOB AccountRight 19Payroll2 days19 &201 day 5 2921 &2210

computingCBS COURSE GUIDE 2014MS EXCEL INTRODUCTIONCUA Course 1.0.6 (Please refer to the Government Sectionof this Guide for more information)PURPOSEThis is a beginner’s course and aims togive the new spreadsheet user a thoroughgrounding in the basics of creating andworking in spreadsheets.COURSE ENTRY REQUIREMENTThis course is designed for participants withlittle or no knowledge of MS Excel. Keyboardskills, a general understanding of personalcomputers and the Windows operating systemare necessary.LEARNING OUTCOME• navigate your way around MS Excel• create and work with a new workbook• open and navigate within workbooks andworksheets• understand and work with ranges in aworksheet• understand, create and work with formulasand functions used to perform calculations• use font formatting techniques to greatlyenhance the look of a worksheet• alter the layout of a worksheet• print your workbook data• create effective charts in Microsoft Excel• procedures for using various forms of HelpDURATION1 dayTIMES9.00am until 4.30pmDATES7 February 201411 June 2014INVESTMENT$350* (GST free) per person includes coursematerials*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 pricesMS EXCEL INTERMEDIATECUA Course 1.0.7 (Please refer to the Government Sectionof this Guide for more information)PURPOSEThis level extends the learner’s basicknowledge of MS Excel and provides thelearner with skills and knowledge to producemore effective and productive workbooks.It covers formulas and function techniques,advanced formatting, setting complex printingoptions, using advanced charting featuresand data manipulation tools.COURSE ENTRY REQUIREMENTThis course is designed for participantswho can create, edit, print and chart simpleworksheets. An understanding of ranges andthe copying process is important. Keyboardskills, a general understanding of personalcomputers and the Windows operating systemare necessary.LEARNING OUTCOME• use the fill techniques• use a range of techniques to work withworksheets• apply a variety of page setup techniques• apply borders to cells and ranges• use popular and common worksheetfunctions• create more complex formulas and functions• use a variety of financial functions• use the date and time functions to performcalculations• create and use defined names in a workbook• apply a range of number formattingtechniques to worksheet cells• apply conditional formatting to ranges in aworksheet• use goal setting to determine the valuesrequired to reach a desired result• understand and use Excel’s Quick Analysistools• work with tables• understand and create simple Pivot tables• use a range of elements and features toenhance charts• select and change the format of objects in achartMS EXCEL INTERMEDIATE cont...DURATION1 dayTIMES9.00am until 4.30pmDATES18 March 201425 September 2014INVESTMENT$350* (GST free) per person includes coursematerials*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 prices.MS EXCEL ADVANCEDPURPOSEThis course aims to provide skills andknowledge which will allow the attendee tocreate lookup functions, set Microsoft Excelworking options, enhance charts, protectworksheet data, perform advanced dataoperations using summarising, PivotTables,data consolidations, goal seeking, and Solver,and create and use macros.COURSE ENTRY REQUIREMENTThis course is designed for participantswho have a good understanding of the MSExcel software and have experience in theconstruction and modification of workbooksto an Intermediate level. Keyboard skills, ageneral understanding of personal computersand the Windows operating system arenecessary requirements.LEARNING OUTCOMES• use a range of lookup and reference functions• modify Excel options• customise the formatting of charts in Excel• create and use labels and names in aworkbook• protect data in worksheets and workbooks• create summaries in your spreadsheetsusing subtotals• use data linking to create more efficientworkbooks11

CBS COURSE GUIDE 2014computingMS EXCEL ADVANCED cont...• use the Data Consolidation feature to combinedata from several workbooks into one• understand and create simple PivotTablereports• construct and operate PivotTables usingsome of the more advanced techniques• create and edit a PivotChart• use goal seeking to determine the valuesrequired to reach a desired result• group cells and use outlines to manipulatethe worksheet• use Solver to solve more complex andintricate problems• create recorded macros in Exceluse the macro recorder to create a variety ofmacrosDURATION1 dayTIMES9.00am until 4.30pmDATES31 March 201415 August 2014INVESTMENT$350 (GST free) per person includes coursematerialsMS POWERPOINT INTRODUCTIONPURPOSEThe skills and knowledge acquired in MSPowerPoint are sufficient to be able to createa slideshow. You will learn how to create, printand publish a presentation.COURSE ENTRY REQUIREMENTThis course is designed for participants withlittle or no knowledge of MS PowerPoint.Keyboard skills, a general understandingof personal computers and the Windowsoperating system are necessary.LEARNING OUTCOMES• work with the basic features of PowerPoint• create a new presentation• work with presentations• insert text into a slide and apply basicformatting• work with various slide layouts• create and work with SmartArt graphics• draw and format shapes• navigate a slide show in PowerPoint• use a range of printing techniques• procedures for using various forms of helpDURATION1 dayTIMES9.00am until 4.30pmDATES11 February 201427 June 2014INVESTMENT$350 (GST free) per person includes coursematerialsMS POWERPOINT INTERMEDIATEPURPOSEThis level extends the learner’s understandingand knowledge of the software beyondcreating basic presentations.COURSE ENTRY REQUIREMENTThis course is designed for participantswho have the introductory knowledge ofMS PowerPoint. Keyboard skills, a generalunderstanding of personal computers and theWindows operating system are necessary.LEARNING OUTCOMES• create and work effectively with themes• view and modify slide masters• create and use common templates• create and work with tables• create and work with charts• insert and edit images• edit inserted images• insert and work with different types of media• create animation in a presentation• set up a presentation for the requiredpresentation mode• save and share your presentation in otherformatsDURATION1 dayTIMES9.00am until 4.30pmDATES30 April 201412 September 2014INVESTMENT$350 (GST free) per person includes coursematerials12

The course gave me a very in-depth, yetunderstandable introduction to MYOBBernard Naudie, MYOB , May 2013computingCBS COURSE GUIDE 2014MS PROJECT INTRODUCTIONCUA Course 1.0.19 (Please refer to the Government Sectionof this Guide for more information)PURPOSEThe skills and knowledge acquired in thiscourse are sufficient for the learner to beable to use Microsoft Project to create anew project, enter and work with tasks andresources, create a schedule, and printeffective project information.COURSE ENTRY REQUIREMENTThis course is designed for participants withlittle or no knowledge of MS Project. Keyboardskills, a general understanding of personalcomputers and the Windows operating systemare necessary.LEARNING OUTCOMES• start Project and identify how it works• explain some of the key concepts associatedwith project management• enter tasks into a project file• create relationships between tasks in aproject• understand and use resource assignmentcalculations• assign resources to tasks using a number ofdifferent methods• print various aspects of a projectDURATION1 day9.00am until 4.30pmDATES6 February 201418 June 2014INVESTMENT$350* (GST free) per person includes coursematerials*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 prices.MS PROJECT INTERMEDIATEPURPOSEThis course aims to provide the learner withskills in MS Project beyond the basics andcovers topics such as project scheduling,resource allocation, problem solving, enteringand tracking costs, Gantt chart printing, andproject formatting.COURSE ENTRY REQUIREMENTThis course is designed for participantswho have the introductory knowledgeof MS Project. Keyboard skills, a generalunderstanding of personal computers and theWindows operating system are necessary.LEARNING OUTCOMES• use various techniques for leveling overallocation of resources• assign material resources in a project• assign and track costs with a project• apply constraints and deadlines to tasks ina project• track the progress of a project• work more productivity with views in MSProject• work with tables in MS Project• work with some of the features that allowyou to control your data• format projects to make them moreappealing and relevant• print data from Gantt charts in a variety ofways and presentationsDURATION1 dayTIMES9.00am until 4.30pmDATES14 February 201431 July 2014INVESTMENT$350 (GST free) per person includes coursematerialsMS PROJECT ADVANCEPURPOSEThis course aims to take the learner to moreadvanced levels of MS Project. It covers adiverse range of topics including workingsimultaneously on multiple projects,sharing resources between several projects,downsizing very large projects, usingtemplates and automating operations with VBA.COURSE ENTRY REQUIREMENTThis course is designed for participantswho have an introductory and intermediateknowledge of MS Project. Keyboard skills, ageneral understanding of personal computersand the Windows operating system arenecessary requirements.LEARNING OUTCOMES• Use the predefined reports that have beenbuilt into MS Project• Work with and create project templates• Work with the link multiple projects in MSProject• Create shared resources for use amongstmultiple projects• Downsize large project file into moremanageable entities• Export project data to other applications• Create VBA macros to automate operationsin a project lifeDURATION1 dayTIMES9.00am until 4.30pmDATES7 May 201413 August 2014INVESTMENT$350 (GST free) per person includes coursematerials13

CBS COURSE GUIDE 2014computingMS WORD INTRODUCTIONPURPOSEThis course is designed for participants tolearn a sound grounding in the use of MS Wordto create everyday documents required eitherat work or at home. Participants will be able tounderstand how to create, format andprint documents.COURSE ENTRY REQUIREMENTThis course is designed for participants withlittle or no knowledge of Word.Keyboard skills, a general understandingof personal computers and the Windowsoperating system are necessary.LEARNING OUTCOMES• Work with the basic features of MS Word• Create a new document• Work with a document• Display documents using various views• Select and work with text in a document• Use a range of font formatting techniques• Format paragraphs• Work effectively with features that affect thepage layout of your document• Create and modify tabs and tables• Insert and work with clip art and pictures• Use the Mail Merge Wizard to perform mailmerges• Print a document• Find the information you need in HelpDURATION1 dayTIMES9.00am until 4.30pmDATES10 February 201419 June 2014INVESTMENT$350 (GST free) per person includes coursematerialsMS WORD INTERMEDIATEPURPOSEThis course aims to enhance existing skillsby covering more specific documentationcreation aspects such as working withmultiple documents, formatting tables, tabs,lists, merging, section breaks, templatesand more.COURSE ENTRY REQUIREMENTThis course is designed for participants whohave covered the introductory knowledgeof MS Word. Keyboard skills, a generalunderstanding of personal computers and theWindows operating system are necessary.LEARNING OUTCOMES• Work with document techniques• Use a range of formatting techniques• Work with a pdf document• Work with Word options and documentproperties• Create and apply styles• Create nd work effectively with themes• Create and use templates• Learn how to work with section breaks• Insert and work with headers and footers ina document• Perform various merging tasks• Draw and format shapes• Insert and work with text boxes• Use table features to improve the layout andformat of tables• Enhance and correct picturesDURATION1 dayTIMES9.00am until 4.30pmDATES17 February 201413 October 2014INVESTMENT$350 (GST free) per person includes courseMS WORD ADVANCEDPURPOSEExisting skills and knowledge are enhancedby covering further advanced aspects ofMS Word.COURSE ENTRY REQUIREMENTThis course is designed for participants whohave an Intermediate knowledge of MS Word.Keyboard skills, a general understandingof personal computers and the Windowsoperating system are necessary.LEARNING OUTCOMES• Create and work with SmartArt• Create and work with tables of contents andindexes in long documents• Insert and edit footnotes and endnotes• Create and work with master documents• Use Autocorrect to automatically correctcommonly misspelled and mistyped wordsand phrases• Create and use building blocks• Use a range of documents proofing features• Understand and use the tracking feat inWord• Compare multiple versions of the samedocument• Create and remove several forms ofprotection for your document• Understand, insert and work with fields in adocument• Create and work with electronic forms in Word• Create and work with MacrosDURATION1 dayTIMES9.00am until 4.30pmDATES26 March 201412 August 2014INVESTMENT$350 (GST free) per person includes coursematerials14

computingCBS COURSE GUIDE 2014MYOB ACCOUNTRIGHT V.19PURPOSEThe skills and knowledge acquired in thiscourse will allow the use to create a companydata file complete with historical and openingbalances, produce and manage purchaseorders and invoices, manage accountspayable and accounts receivable, and produceBAS documentation.COURSE ENTRY REQUIREMENTThis course is designed for participantswith little or no knowledge of MYOB. A basicknowledge of accounting concepts and termsis necessary. Keyboard skills, a generalunderstanding of the Windows such asworking with windows, dialog boxes and basicfile and folder manipulation are necessary.LEARNING OUTCOMES• find your way around an MYOB AccountRightdata file and extract some useful companyinformation• create a new company file for use inAccountRight• modify an existing chart of accounts to suityour business needs• make changes to customer and supplierdetails in the card file• create an inventory in AccountRight of itemsfor sale• purchase items for a business inAccountRight• enter payments for purchases that havebeen made• produce more complex invoices• apply customer payments to open invoices• work with the inventory that has been set upin AccountRight• use AccountRight’s cheque facility formaking purchases• reconcile AccountRight data againstcompany bank statements• work with the reporting system in AccountRight• understand how AccountRight is set up andworks with the GST• set up and complete a Business ActivityStatementDURATION2 daysMYOB ACCOUNTRIGHT V.19 cont...TIMES9.00am until 4.30pmDATES19 & 20 February 201421 & 22 August 2014INVESTMENT$650 (GST free) per personincludes course materialsMYOB ACCOUNTRIGHT V.19 PAYROLLPURPOSEThe skills and knowledge that will be acquiredin this course will be sufficient to be able toprepare the payroll of a small business.COURSE ENTRY REQUIREMENTThis course is designed for participants thathave completed training in MYOB AccountRightand are familiar with payroll procedures.Keyboard skills, a general understandingof personal computers and the Windowsoperating system environment are necessary.LEARNING OUTCOMES• learn how to configure AccountRight payrollto work for a specific company• enter employee details into AccountRight• conduct a pay run in AccountRight• set up and manage employee entitlementsin AccountRight• create and use timesheets for payroll purposes• find payroll information in AccountRight• fulfill payroll obligations using AccountRightDURATION1 dayTIMES9.00am until 4.30pmDATES5 March 201429 August 2014INVESTMENT$350 (GST free) per person includes coursematerials15

FISHCBS COURSE GUIDE 2014FISH!OverviewThe FISH! Philosophy is a cultural changeprogram that has become a globalphenomenon. Developed by Dr. StephenLundin, the program is based on the nowfamous Seattle Pike Place Fish Market.Through a change in culture the fish mongersaltered how they felt about work, andtherefore their behaviour, resulting in happierworkers, happier customers, better efficiencyand an increase in profit.CBS offers a suite of FISH! programs:Introduction to FISH!, FISH! Sticks andFISH! Trainer, that are fun, energising andchallenging. These programs outline theprinciples of the FISH! Philosophy and providepractical and innovative strategies to aidorganisations in their implementation.FISH! can generate the following outcomes foryour organisation:• Get the organisation’s culture back on track• Create a customer-focused business• Build cohesive, effective teams• Challenge and develop workplace leadersOur FISH! TrainersCBS has Certified FISH! trainers who not onlydeliver FISH! But also provide a consultancyservice to help your organisation successfullyimplement FISH!INTRODUCTION TO FISH!PURPOSEFind out about the global phenomenon that ishelping thousands of organisations becomemore profitable and their people feel aliveand engaged.This program provides a fun introduction tothe FISH! Philosophy and its four Principles.LEARNING OUTCOMES• Apply the four FISH! Principles to yourpersonal and work lives• Experience a positive difference in yourrelationships and within yourselfCONTENTFour FISH! Principles:• Play• Make their day• Be there• Choose your attitudeDURATION3 hoursDATES28 March 20148 August 2014INVESTMENT$440 (GST inclusive) per person includescourse materialCourse Days Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecIntroduction to FISH! 3 hours 28 816

human resources,training and whsCBSCOURSE GUIDE 2014HR, TRAINING ANDWHS PUBLIC COURSESOverviewCBS is able to offer Human Resourcesprofessionals, or those with Human Resourcesresponsibilities, a suite of training programsincluding non-assessable short courses ornationally recognised units or qualifications.Great training. Thanks to everyoneSuzana, Job application and resume writing,August 2013Course Days Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecBuilding Teams & Culture 1 day 13 4Coaching Co-workers 1 day 28 6Communication &Personalities1 day 3 11Continuous Improvement 1 day 21 22Emotional Intelligence 1 day 27 30Facilitation & PresentationSkills1 day 14 28Facilitating Teams 1 day 16 19HR Essentials 2 days 1 & 213 &14Interviewing Skills 1 day 19 1Job Application & InterviewSkills2 days14 &1510 &11Performance Management 1 day 12 1Recruitment & StaffSelection1 day 21 27Risk Management 1 day 14 2617

Well presentedName withheld, Job application and resumewriting, August 2013human resources, training and whsCBS COURSE GUIDE 2014CONTINUOUS IMPROVEMENTPURPOSEThis course is ideal for anyone wanting toimplement continuous improvement systemsand processes at various levels of anorganisations and capitalize on opportunitiesfor further improvements.LEARNING OUTCOMES• Awareness of Continuous Improvementprocesses• Understand the benefits of ContinuousImprovement• Understand the roles of individuals,teams and organisations in ContinuousImprovement processes• Promote Continuous Improvement processesin your organisationCONTENT• Continuous Improvement Theory• Continuous Improvement Methodology• Continuous Improvement processes incontext• Planning for Continuous Improvement –reporting and reviewingDURATION1 dayTIMES9.00am until 4.30pmDATES21 May 201422 August 2014INVESTMENT$440 (GST inclusive) per person includescourse materialEMOTIONAL INTELLIGENCE (EI)PURPOSEThis course is for anyone working with people.LEARNING OUTCOMES• Develop their awareness of their own andothers responses to work and events• Achieve positive outcomes by developingskills to gain a strong sense of self• Build understanding so participantscan remain unaffected by the attitude,behaviours and opinions of othersCONTENT• What is EI?• Why is it important?• EI attributes• The role of self-reflection• The impact of emotions• Looking in and looking out• Using EI to build relationships and enhancecommunicationDURATION1 dayTIMES9.00am until 4.30pmDATES27 March 201430 September 2014INVESTMENT$440* (GST inclusive) per person includescourse materialFACILITATION ANDPRESENTATION SKILLSPURPOSEThis course is intended as a basic introductionfor anyone who has to speak in front of agroup and doesn’t enjoy the experience. It’s ataster to look at what you can do to make theprocess more effective and enjoyable.LEARNING OUTCOMES• Identify difference between presentationand facilitation• Reflect on personal preference and contextfor use• Select different facilitation techniques to use• Trial a simple technique with a groupCONTENT• What is facilitation?• What is presentation?• Differences and when to use the differentapproaches.• Processes for groups• Facilitation techniques• Communication techniques and skills• Humour – success or fail• Managing interesting behavior• Designing the session• Identifying your style• Having a goDURATION1 dayTIMES9.00am until 4.30pmDATES14 February 201428 November 2014INVESTMENT$440 (GST inclusive) per person includescourse materials19

human resources, training and whsCBS COURSE GUIDE 2014JOB APPLICATION ANDINTERVIEW SKILLSEquivalent to CUA course 2.0.3 (please refer to theGovernment Section of this Guide for more information)PURPOSEThis course is intended to provide participantswho are job seekers the opportunity tofine tune their application writing skills.Participants will also review the interviewprocess and practice interviewing techniques.LEARNING OUTCOMES• Understand and apply job application writingskills to get to the interview• Confidently demonstrate the skills ofsuccessful job interview techniques.CONTENT• The Public Sector Job environment• Identifying your skills and abilities• Addressing the criteria confidently,clearly and succinctly• Drafting a positive covering letter• Importance of CVs or resumes• Making your job application stand out• Understanding the interview process• Selling yourself, key messages• The value of strong opening and closingstatements• Questioning techniques, predictingquestions.• Interview preparation and practice, notes• Developing rapport with the panel, throughnon-verbal communicationDURATION2 days(The CUATRA2012 course is a one dayprogram)TIMES9.00am until 4.30pmJOB APPLICATION ANDINTERVIEW SKILLS cont...DATES14 & 15 April 201410 & 11 November 2014INVESTMENT$880 * (GST inclusive) per person includescourse materials*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 prices.PERFORMANCE MANAGEMENTPURPOSEParticipants will be able to understandthe principles of effective performancemanagement and be able to apply thisknowledge to improve performance andaccomplish results for the individual andthe organisation.LEARNING OUTCOMES• Understand the performance managementcycle and links to organisational strategy• Identify performance issues that requireimmediate management and understandthe different styles of performancemanagement to use• Provide feedback to underperforming staff• Understand the appraisal system andprocess• Develop a team or individual plan forperformance managementCONTENT• What is performance management anddifferent approaches• Cycle of performance management and therole in managing individual performance• Developing plans and agreements• Monitoring and rewarding performance• Conducting reviews/appraisals• Giving constructive feedback• Dealing with performance issuesDURATION1 dayTIMES9.00am until 12pmDATES12 May 20141 August 2014INVESTMENT$440 (GST inclusive) per person includescourse material21

CBS COURSE GUIDE 2014human resources, training and whsRECRUITMENT AND STAFF SELECTIONPURPOSEThis course is intended to provide participantwith and understanding of recruitment andstaff selection.LEARNING OUTCOMES• Understand and demonstrate a professionalapproach to recruitment and selectionprocesses that complies with legislativerequirements and the Public SectorStandards• Develop a plan to improve their personalrecruitment approach.CONTENT• Understanding Public Sector Standards,protocols and relevant legislation• Reviewing position description (JDF’s)• Preparing reports that recommend filing/creating positions• Advertising positions• Selecting the most appropriate panel• Processing applications and short listing• Behavioural interview techniques• Writing the selection panel report• Providing positive and constructivefeedbackDURATION1 dayTIMES9.00am until 4.30pmDATES21 February 201427 November 2014INVESTMENT$440 (GST inclusive) per person includescourse materialsRISK MANAGEMENTPURPOSERisk management is an essential componentof good business and management practice.This program will provide managers,supervisors and team leaders with knowledgeof the risk management process and itsapplication in the workplace.LEARNING OUTCOMES• Establish risk context• Identify risks• Analyse risk identified• Select options for risk controlCONTENT• Defining Risk management• Identifying risk• Analysing and evaluating risk• Determining treatment options for risk• Monitoring and reviewing treatment optionsDURATION1 dayTIMES9.00am until 4.30pmDATES14 March 201426 September 2014INVESTMENT$440 (GST inclusive) per person includescourse materials22

projectmanagementCBSCOURSE GUIDE 2014PROJECT MANAGEMENTOverviewProject Management is a dynamic anddiverse management function. Our projectmanagement training will enable you to coordinateall aspects of project management toensure a successful outcome. It will enhanceyour role working in project management be itwith small, medium or large projects.PROJECT MANAGEMENTCUA Course 3.0.2 (Please refer to the Government Sectionof this Guide for more information)PURPOSEParticipants will be able to understand and applythe fundamental steps of an effective projectmanagement methodology in the workplace.CONTENT• Fundamentals of the project managementcycle• Managing project goals and task outlines• Determining project status• Managing scheduling tasks and organizingresources• Selecting, motivating and managing theproject team• Managing delegation, controlling andtracking the project• Managing clients and stakeholders• Managing project schedules and budgets• Budget reporting• Project evaluation and review• Managing project to a successful finishDURATION2 daysTIMES9.00am until 4.30pmDATES27 & 28 March 201425 & 26 August 2014INVESTMENT$880* (GST inclusive) per person includescourse materials*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 prices.Course Days Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecProject Management2 days27 &2825 &2623

public clientsqualificationsCBS COURSE GUIDE 2014PUBLIC CLIENTS:QUALIFICATIONSPlease note that at the time of going to print,this course information was correct. However,nationally recognised courses are oftenreviewed. Should any changes occur, we willsupply you with the most current information.Nationally Recognised Training – Recognitionof Prior Leaning (RPL)Recognition of Prior Learning is the termwe use to refer to all types of assessmentonlypathways to qualifications. You mayknow these processes as Recognitionof Prior Learning; Recognition of CurrentCompetencies; Upfront Assessment; orChallenge Testing. The Recognition of PriorLearning Process is designed to help youto gain formal recognition for the skills andknowledge you may already have. This maymean that you are given a credit towards aqualification you wish to achieve.Using the RPL procedure is not necessarilyan easy way to get a qualification, skill setor unit of competency. It is not a matter oftime served, or amount of experience, butthe specific and relevant application of therequired knowledge and skills that is assessedaccording to the prescribed content of thecompetency standards (units of competency).RPL applicants need to be committed tosupporting their case by locating and providingsuitable evidence and documentation. Thisevidence must be current (no older than twoyears), their own work (verified by a thirdparty) specifically related to each of the unitsof competency. At least two forms of evidencefor each unit must be supplied; however, eachpiece of evidence can be used against morethan one unit of competency.If you think that you have already gained theskills required for a Nationally Recognisedunit or an entire Qualification then you shouldconsider applying for RPL. A successful RPLapplication means that you can be recognisedas already competent for a part or whole of anationally recognised qualification. If you areinterested in applying for Skills Recognitionplease contact one of our staff members priorto attending training.InvestmentThe charge for RPL application covers theadministrative processing and assessmentof your application. This fee varies dependingon the number of units you apply for. Pleasecontact CBS for specific prices.Recognition/Direct CreditNational recognition (formally mutualrecognition) means that all states, territoriesand registered training organisations willrecognise qualifications and statements ofattainment issued by other registered trainingorganisations across Australia. If you havecompleted Units of Competency from otherTraining Packages, you may be eligible forDirect Credit. You will need to provide certifiedcopies of qualifications for Direct Credit tobe granted. Depending on the age of theaccreditation you may be asked to provideevidence to support your currency. Pleasecontact CBS for specific requirements.Nationally Recognised QualificationsTo receive a qualification, participants mustsuccessfully complete the assessmentsfor each unit listed under the qualification.The VET sector assesses using competencybased assessment and as such candidates(participants) must provide evidence thatmeets the requirements of the units. Ourpublic courses have been developed sothat participants complete some of theirassessments in class and some out of class intheir own time. As much as is practicable thesetasks relate to the work context and thereforeparticipants may be able to use what they dofor work as a basis for the assessment tasks.If participants work is unrelated to the coursethey are undertaking, there may be extraassessment workload.Course Customisation and In-House TrainingOur courses can be customised to meet thespecific requirements of your organisationand can be conducted at your premises.Please refer the About CBS section ofthis course guide and contact CBS forfurther information.24

managementCBSCOURSE GUIDE 2014MANAGEMENTOverviewThe course in this section is basedon units from nationally recognisedManagement qualifications. This courseis designed to develop and enhancemanagerial competencies by focusing onpractical application and demonstration ofcompetencies within the workplace.Nationally Recognised QualificationsTo receive a qualification, participants mustsuccessfully complete the assessments foreach unit listed under the qualification.The qualification available in this section is:BSB51107Diploma of Management(5 core and 3 elective units required)Please note all dates/days for this courseare Saturdays.BSB51107 DIPLOMA OF MANAGEMENTCUA Course 4.0.4 (Please refer to the Government Sectionof this Guide for more information)PURPOSEThis qualification reflects the role ofindividuals who are engaged to manage thework of others or to add value to or reviewmanagement practices. Typically people inthese roles will have considerable experiencein their respective industries or vocationalareas and couple an informed prospectiveof the specific work requirements with theirmanagerial approaches. At this level managersprovide leadership and guidance to othersand take responsibility for the effectivefunctioning and performance of the team andits work outcomes.QUALIFICATION ENTRYCBS conducts the Diploma in an intensiveformat consisting of weekends spaced overthree months.In this format, participants are provided withweekly essential Unit pre-reading materialbefore participants attend facilitated trainingover 8 Saturdays (4 days in March and thebalance of 4 days in May; no classes arescheduled in April, which is set aside for aportion of course assessment requirements).After the training there will be finalassessment tasks to complete and submit.Due to the intensive nature of the course, it isstrongly recommended that participants arecurrently operating or acting in a leadershipand/or management position, with someexperience in managing the work of othersand with some knowledge of managementpractices and processes. Alternatively,applicants might have left the workplace fromsimilar positions and now wish to re-join in acomparable capacity.Assessment will require the application ofthese skills and knowledge, so participantswill benefit most if they are or were in a teamleadership or management position, or theirequivalent.UNITS OF COMPETENCYAll Elective (E) units (T = 8 units)Elective Units: Group AManagement, planning and team developmentBSBWOR502B - Ensure team effectivenessBSBMGT502B - Manage people performanceBSBMGT515A - Manage operational planBSBMGT516C - Facilitate continuousimprovementCustomer serviceBSBCUS501C - Manage quality customer serviceWorkplace health and safetyBSBWHS501A - Ensure a safe workplaceElective Units: Group BDiversityBSBDIV501A - Manage diversity in theworkplaceInnovationBSBINN501A - Establish systems that supportinnovationDURATION8 days over 3 monthsDATESIntake 18, 15, 22, 29 March, 3, 10, 17 and 24 MayINVESTMENT$3,400 (GST free) the fees include coursematerial and assessment fees only*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 prices.Course Intake Duration Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecDiploma ofManagementIntake 120148 daysover 3months8, 15, 22& 293, 10,17, 2425

projectmanagementCBS COURSE GUIDE 2014PROJECT MANAGEMENTOverviewProject Management is a dynamic anddiverse management function. Our projectmanagement training will enable you to coordinateall aspects of project management toensure a successful outcome. It will enhanceyour role working in project management be itwith small, medium or large projects.Nationally Recognised QualificationsTo receive a qualification, participants mustsuccessfully complete the assessments foreach unit listed under the qualification.Qualifications available in this section include:BSB41513Certificate IV in Project Management Practice(8 core units required)BSB51413Diploma of Project Management(9 core units required)Course Intake Duration Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecIntake 120144 daysover 1month10,11,12& 13CertificateIV in ProjectManagementPracticeIntake 22014Intake 320144 daysover 1month4 daysover 1month7,8, 9, &109, 10,16 &17Intake 420144 daysover 1month6, 7& 20,21Intake 120145 daysover 2month26,27 & 28 Febplus 6 & 7 MarDiplomaof ProjectManagementIntake 22014Intake 320145 daysover 2month5 daysover 1month28,29 & 30 Aprplus 5 & 6 May21, 22,28, 29& 30Intake 420145 daysover 1month17, 18,24, 25& 2626

Loved the course, feel empowered by the information. ThankyouSue Parora, Cert IV in PM, August2013project managementCBS COURSE GUIDE 2014BSB41513 CERTIFICATE IV IN PROJECTMANAGEMENT PRACTICEPURPOSEThis course is aimed at participants workingas a Project Team Member. It is designedto enable participants to fulfill their roleeffectively and at the same time prepare themfor future roles in Project Management. Thisprogram incorporates the competencies fromCertificate IV in Project Management.QUALIFICATION ENTRYParticipants wishing to enter the CertificateIV should be in a position to undertake skillsrecognition or show competency for theunits listed in the Certificate III in Business.Participants should have extensive projectbasedexperience and will be aspiring to aProject Coordinator, Management Officer, TeamMember or Administrator position.UNITS OF COMPETENCY9 units requiredC = Core units; E = Elective units• BSBPMG409A - Apply project scopemanagementtechniques (C)• BSBPMG410A - Apply project timemanagementtechniques (C)• BSBPMG411A - Apply project qualitymanagementtechniques (C)• BSBPMG412A - Apply project costmanagementtechniques (E)• BSBPMG413A - Apply project humanresources management approaches (E)• BSBPMG414A - Apply project informationmanagement and communicationtechniques (E)• BSBPMG415A - Apply project riskmanagementtechniques (E)• BSBPMG417A - Apply project life cyclemanagement processes (E)• BSBPMG418A - Apply project stakeholderengagement techniques (E)CONTENT• Apply the basic principles of time, cost, riskassessment and quality to a project• Consider alternative solutions to meetingproject deadlines• Effectively deal with other project members• Develop and plan project schedules, Ganttcharts and use other Project Managementtools• Contribute to successful projectcommunicationDURATION4 daysTIMES9.00am until 4.30pmDATESIntake 110, 11, 12 & 13 February 2014Intake 27, 8, 9 & 10 April 2014Intake 39, 10, 16 & 17 June 2014Intake 46, 7, 20 & 21 October 2014INVESTMENT$2,800 (GST free) per person includes coursematerial and assessment servicesHad a logical process for project management building myknowledge in a structured formatName withheld, Cert IV in PM, August201327

Presenter very knowledgable and engaging keep up the good workLuke Matthews, Cert IV in PM, August2013CBS COURSE GUIDE 2014project managementBSB51413 DIPLOMA OF PROJECTMANAGEMENTPURPOSEThis course aims to provide participants withthe knowledge and skills to plan, lead, andmanage projects. The content of the Diplomareflects the role of individuals who apply projectmanagement skills and knowledge. As suchindividuals may manage projects in a variety ofcontexts, across a number of industry sectors.Participants will have to demonstrate they haveproject leadership and management roles andare responsible for achieving project objectives.They possess a sound theoretical knowledgebase and use a range of specialised, technicaland managerial competencies to initiate, plan,execute and evaluate their own work and/or thework of others.QUALIFICATION ENTRYParticipants wishing to enter the Diplomashould be in a position to undertake skillsrecognition or show competency for theunits listed in the Certificate IV in ProjectManagement or have extensive vocationalexperience in project roles where theymay have had some limited responsibilityfor the output of others but do not have aformal project management qualification.Participants could be operating in a ProjectCoordinator, Management Officer, TeamMember or Program Administrator role andcould be aspiring to be a Project Leader,Management Facilitator.UNITS OF COMPETENCY12 units requiredC = Core units; E = Elective units• BSBPMG511A - Manage project scope (C)• BSBPMG512A - Manage project time (C)• BSBPMG513A - Manage project quality (C)• BSBPMG514A - Manage project cost (C)• BSBPMG515A - Manage project humanresources (C)• BSBPMG516A - Manage project informationand communication (C)• BSBPMG517A - Manage project risk (C)• BSBPMG521A - Manage project integration (C)• BSBPMG518A - Manage project procurement (E)• BSBPMG519A - Manage project stakeholderengagement (E)• BSBPMG520A - Manage project governance (E)• BSBWOR502B - Ensure team effectiveness (E)CONTENT• Successfully manage a range of projectsfrom inception to delivery and apply allthe aspects of Project Management e.g.communication, time, costs, quality, risksetc to a successful project• Coordinating project staff and stakeholders– how to do it successfully while jugglingall the balls in the air at the same timeand keeping the project on time and withinbudget• The key to project procurement• Reporting to key stakeholders throughoutand at the conclusion of the projectDURATION5 daysTIMES9.00am until 4.30pmDATESIntake 126, 27 & 28 February & 6 & 7 March 2014Intake 228, 29 & 30 Apr & 5 & 6 May 2014Intake 321, 22, 28, 29 & 30 July 2014Intake 417, 18, 24, 25 & 26 November 2014INVESTMENT$3,400 (GST free) per person, includes coursematerial and assessment services28

work, healthand safetyCBSCOURSE GUIDE 2014WORK, HEALTH AND SAFETYOVERVIEWThe Certificate IV in Work Health and Safetyprepares employees for jobs with an extensiveoccupational health and safety responsibility.Possible job titles that may be relevant to thisqualification include Occupational Health andSafety Coordinator and Occupational Healthand Safety Officer. It is a pathway into theDiploma of Work Health and Safety.NATIONALLY RECOGNISED QUALIFICATIONSTo receive a qualification, participants mustsuccessfully complete the assessments foreach unit listed under the qualification.Qualifications available in this section include:BSB41412Certificate IV in Work Health and Safety(5 core units and 5 elective units required)BSB51312Diploma of Work Health and Safety(5 core units and 4 elective units required)Course Intake Duration Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecIntake 120146 daysover 1month5,6,7 &24, 25 &26CERTIFICATEIV IN WORKHEALTH ANDSAFETYIntake 22014Intake 32014*6 daysover 2months9 daysover 3months22,23,29,30 May& 3, 4 Jun26 July & 2,9,16,23,30 Aug & 6,13 & 20SepIntake 420146 daysover 2months9, 10, 24, 25Sep & 9, 10OctDIPLOMA OFWORK, HEALTHAND SAFETYIntake 12014Intake 220147 daysover 2months7 daysover 1month19,20, 21 Feb &17, 18, 24 & 25Mar18, 19, 20,23. 24, 25,26Intake 320147 daysover 2months17, 18,19 Sep &14,15,16, 17Oct* Intake 3 is delivered on SaturdaysEnjoyed the atmosphere. Very handy hints and knowledge. This program willprovide me with the skills I requireEmma Thompson, Cert IV in OHS, February 201329

Enjoyed my four days here. ThankyouSunil Kuhma, Cert IV in OHS, May 2013CBS COURSE GUIDE 2014work, health and safetyBSB41412 CERTIFICATE IV INWORK HEALTH AND SAFETYPURPOSEThis qualification would suit an OHS officer ina full-time dedicated role who works underthe supervision of an OHS Coordinator orOHS Manager. To complete the Certificate IVin Occupational Health and Safety you mustsuccessfully complete 9 units consisting of 6OHS core units and 3 elective units.QUALIFICATION ENTRYParticipants wishing to enter the CertificateIV should be in a position to undertake skillsrecognition or show competency for the unitslisted in the Certificate III in OccupationalHealth and Safety. Participants could beoperating in roles such as; Health and SafetyRepresentative, Health and Safety CommitteeMember or a Health and Safety Assistant roleand will be aspiring to a OHS Coordinator orOHS Officer position.BSB41412 CERTIFICATE IV INWORK HEALTH AND SAFETY cont...UNITS OF COMPETENCY10 units requiredC = Core units; E = Elective units• BSBWHS402A - Assist with compliance withWHS laws (C)• BSBWHS403A - Contribute to implementingand maintaining WHS consultation andparticipation processes (C)• BSBWHS404A - Contribute to WHS Hazardidentification, risk assessment and riskcontrol (C)• BSBWHS405A - Contribute to implementing andmaintaining WHS management systems (C)• BSBWHS406A - Assist with responding toincidents (C)• BSBWHS407A - Assist with claimsmanagement, rehabilitation and return-toworkprograms (E)• BSBRES401A - Analyse and present researchinformation (E)• BSBRSK401A - Identify risk and apply riskmanagement processes (E)• BSBWRT401A - Write Complex Documents (E)• PUAWER002B - Ensure workplaceemergency prevention procedures, systemsand processes are implemented (E)BSB41412 CERTIFICATE IV INWORK HEALTH AND SAFETY cont...DURATION6 days – Weekday Intakes9 days – Saturday IntakeTIMES9.00am until 4.30pm – Weekday intakes9.00am until 1.30pm – Saturday intakeDATESIntake 15,6,7 & 24, 25, 26 February 2014Intake 222,23,29,30 May & 3, 4 June 2014Intake 326 July, 2, 9, 16, 23, 30 August & 6, 13 & 20September 2014 (Saturday model)Intake 49, 10, 24, 25 September & 9, 10 OcttoberINVESTMENT$2,800 (GST free) per person includes coursematerials and assessment services30

work, health and safetyCBS COURSE GUIDE 2014BSB51312 DIPLOMA OFWORK HEALTH SAFETYPURPOSEThis qualification reflects the role ofindividuals who coordinate and maintainthe OHS program within an organisation.Individuals would possess a soundtheoretical knowledge base and use a rangeof specialised, technical or managerialcompetencies to plan, carry out and evaluatetheir own work and the work of others withsafety responsibilities.QUALIFICATION ENTRYDue to the intensive nature of this courseit is a requirement that candidates holdall five core units in BSB41412 CertificateIV in Work Health and Safety or equivalentcompetencies. It is preferred that thecandidates considering this qualification haveeither BSB41407 Certificate IV in OccupationalHealth and Safety or other relevantqualification/s, or have extensive vocationalexperience in providing guidance to others inmatters relating to occupational health andsafety but without formal OHS qualificationsother than the five core units mentionedpreviously. Examples of indicative job rolesfor candidates seeking entry based upon theirvocational experience include OccupationalHealth and Safety Coordinator, or OccupationalHealth and Safety Manager. This breadth ofexpertise would equate to the competenciesrequired to undertake this qualification.BSB51312 DIPLOMA OFWORK HEALTH SAFETY cont...UNITS OF COMPETENCY9 units requiredC = Core units; E = Elective units• BSBWHS502A - Manage effective WHSConsultation and participation processes (C)• BSBWHS503A - Contribute to the systematicmanagement of WHS risk(C)• BSBWHS504A - Manage WHS hazards andrisks(C)• BSBWHS505A - Investigate WHS Incidents(C)• BSBWHS506A - Contribute to developing,implementing and maintaining WHSmanagement systems(C)• BSBWHS507A - Contribute to managing WHSinformation systems (E)• BSBWHS509A - Facilitate the developmentand use of hazard-management tools (E)• BSBWHS510A - Contribute to implementingemergency procedures (E)• BSBADM502B - Manage Meetings (E)BSB51312 DIPLOMA OFWORK HEALTH SAFETY cont...DURATION7 daysTIMES9.00am until 4.30pmDATESIntake 119, 20 & 21 February & 17, 18, 24 & 25 March2014Intake 218, 19, 20, 23, 24, 25 & 26 June 2014Intake 317, 18, 19 September & 14, 15, 16, 17 October2014INVESTMENT$3,400 (GST free) per person includes coursematerials and Assessment servicesNOTE:Pre-requisites exist for this qualification. Please contactCBS for further information.Has been very beneficial and enjoyable. Feeling a lotmore confident. ThankyouSarah Midolo, Cert IV in OHS, February 201331

corporate clientsshort coursesCBS COURSE GUIDE 2014CORPORATE CLIENTS:SHORT COURSESPlease note that at the time of going to print, this courseinformation was correct. Should any changes occur, we willsupply you with the most current information.Course Customisation and In-House TrainingCBS offers a variety of short courses thatwill enable you to enhance your businesscompetency through written and verbalcommunication, along with business skillsand training. All of our established coursesoutlined in the Public Short Course section ofthis brochure can be customised to meet thespecific requirements of your organisationand can be conducted at your premises.CBS has a pool of experienced facilitators,instructional designers and trainers and candevelop specific courses to meet your needs.Please contact CBS for further information ifyou require alternative training options notlisted in this Course Guide.In addition to these short courses there areother business-related, nationally recognisedprograms located in Public CoursesQualifications section of this Course Guide.Short Course CategoriesBusiness & AdministrationBetter Business Writing, Customer Service,Dealing with Difficult Customers, EffectiveEmails, Managing Work Priorities, MeetingPreparation and Minute Taking, Survival Skillsfor New Administrators, Survival Skills forNew Supervisors and Managers and Work LifeBalance – getting it rightComputingMS Excel Introduction, MS Excel Intermediate,MS Excel Advance, MS PowerPointIntroduction, MS PowerPoint Intermediate, MSProject Introduction, MS Project Intermediate,MS Project Advance, MS Word Introduction, MSWord Intermediate, MS Word Advance, MYOBAccountRight 19 and MYOB AccountRight19 Payroll.FISH!Introduction to FISH!, FISH! Sticks andFISH! Trainer.HR, Training and WHSBuilding Teams and Culture, Coaching Co-Workers, Communication and Personalities,Continuous Improvement, EmotionalIntelligence, Facilitation Skills, FacilitatingTeams HR Essentials, Interviewing Skills, JobApplication and Interview Skills, PerformanceManagement, Recruitment & Staff Selection,Risk Management.Project ManagementProject Management (two day program as perCommon Use Arrangement CUATRA2012).32

FISHCBSCOURSE GUIDE 2014FISH!OverviewThe FISH! Philosophy is a cultural changeprogram that has become a globalphenomenon. Developed by Dr StephenLundin, the program is based on the nowfamous Seattle Pike Place Fish Market.Through a change in culture the fish mongersaltered how they felt about work, andtherefore their behaviour, resulting in happierworkers, happier customers, better efficiencyand an increase in profit.CBS offers a suite of FISH! programs:Introduction to FISH!, FISH! Sticks andFISH! Trainer, that are fun, energising andchallenging. These programs outline theprinciples of the FISH! Philosophy and providepractical and innovative strategies to aidorganisations in their implementation.FISH! can generate the following outcomes foryour organisation:• Get the organisation’s culture back on track• Create a customer-focused business• Build cohesive, effective teams• Challenge and develop workplace leadersFor FISH! Course outline please refer to thePublic Short Course section of this courseguide.Our FISH! TrainersCBS has Certified FISH! trainers who notonly deliver FISH! but provide a consultancyservice to help your organisation successfullyimplement FISH!FISH! STICKSPURPOSEFISH! Sticks is an opportunity to considerways in which FISH! can be successfullyintroduced and maintained within anorganisation. Participants will usually haveattended the Introduction to FISH! session,on which FISH! Sticks builds by providingpractical strategies to continue the culturalchanges introduced in FISH!.LEARNING OUTCOMES• Be given the opportunity to see how otherorganisations have made FISH! stick• Consider ways to make FISH! stick in theirown organisation• Understand the FISH! tank concept and itsapplication to organisations• Learn how to expand the scope of FISH!within an organisationCONTENT• Commit• Be it• Coach itDURATION3 hoursDATESThis is offered as customised training only,please contact CBS for further information.FISH! TRAINERPURPOSEThis program aids organisations insuccessfully implementing the FISH!Philosophy by training their trainers in deliverymethodology and implementation strategies.This is not a FISH! accredited Train theTrainer course.LEARNING OUTCOMES• Identify training structures and methods forthe FISH! programs• Apply strategies for successful FISH!implementationCONTENT• Introduction to FISH!• Training methods to explore the FISH!Philosophy• Implementation techniques for organisations• FISH! resources and contactDURATION1 dayDATESThis is offered as customised training only,please contact CBS for further information.Clear principles with strategies for explaining theirapplication. A great introductionKaryn Frost from Health Corporate NetworkMay 201333

corporate clientsqualificationsCBS COURSE GUIDE 2014CORPORATE CLIENTS:QUALIFICATIONSPlease note that at the time of going to print,this course information was correct. However,nationally recognised courses are oftenreviewed. Should any changes occur, we willsupply you with the most current information.Course Customisation and In-House TrainingOverviewCBS offers a variety of qualifications that canbe utilised by your organisation to enhancethe skills and knowledge of your workforce.All of our established, nationally recognisedqualifications outlined in the Public CoursesQualifications section of this brochure can becustomised to meet the specific requirementsof your organisation and can be conducted atyour premises.CBS has a pool of experienced facilitators,instructional designers and trainers and canselect from the list of nationally recognizedqualifications that the Central Institute ofTechnology has on scope to meet the needs ofyour organisation. If what you require is notlisted in our brochure please contact CBS forfurther information.In addition to these Qualifications there areother business-related, short courses locatedthroughout the Course Guide.Qualifications listed in our Course Guide thatcan be contextualised for your needs:• BSB41412Certificate IV in Work Health and Safety• BSB51312Diploma of Work Health and Safety• BSB41513Certificate IV in Project Management Practice• BSB51413Diploma of Project Management• BSB51607Diploma of Quality Auditing• TAE40110Certificate IV in Training and AssessmentTAE40110 skill sets can also be contextualisedfor delivery within your organisation.Listed on the following pages are otherqualifications that can be delivered withsuggested electives and duration.Nationally Recognised Training - Recognitionof Prior Learning (RPL)RPL is available for those experienced orqualified practitioners who are able to provideevidence of existing knowledge and skillsagainst the Units of Competency listed innationally recognised courses. Please contactCBS for further information.Common Use Arrangement CUATRA2012Courses for approved users (WesternAustralian Public Authorities)Please see the separate section on CUA coursesin the course guide that outlines what CBS isapproved to offer under this arrangement.34

humanresourcesCBSCOURSE GUIDE 2014HUMAN RESOURCESOverviewCBS is able to offer Human Resourcesprofessionals, or those with Human Resourcesresponsibilities nationally recognised unitsor qualifications.Nationally Recognised QualificationsTo receive a qualification, participants mustsuccessfully complete the assessments foreach unit listed under the qualification. Forinformation on different study options for thebelow nationally recognised qualificationsplease contact CBS.Qualifications available in this section include:BSB41013Certificate IV in Human Resources(6 core units and 4 electives required)BSB50613Diploma of Human Resources Management(6 core and 3 elective units required)BSB60907Advanced Diploma of Management (HumanResources)(6 core and 2 elective units required)BSB41013 CERTIFICATE IV IN HUMANRESOURCE (Core units only)PURPOSEThis qualification reflects the role ofindividuals who work in a range of supportpositions in human resources management.In smaller companies they may work acrossall human resources functional areas andin larger companies they may be assignedresponsibilities in units or business areasfocussed on discrete human resourcesfunctions, such as remuneration,workforce planning or human resourcesinformation systems.Please note that only the 6 core units fromthe qualification are offered. The 4 remainingelective units can be completed with thePortfolio of Business and Management,Central Institute of Technology.QUALIFICATION ENTRYParticipants wishing to enter the CertificateIV course should be in a position to undertakeskills recognition or show competency for theunits listed in the Certificate III in Business.Participants should be operating in anAdministration Officer, Personal Assistant,HR Clerk or Project Assistant role and willbe aspiring to a HR Assistant or PayrollOfficer position.UNITS OF COMPETENCY (Core Units Only)Core units• BSBHRM403B - Support performancemanagementprocesses• BSBHRM404A - Review human resourcesfunctions• BSBHRM405A - Support the recruitment,selection and induction of staff• BSBWHS401A - Implement and monitor WHSpolicies, procedures and programs to meetlegislative requirements• BSBWOR401A - Establish effective workplacerelationships• BSBWRK411A - Support employee andindustrial relations proceduresBSB50613 DIPLOMA OF HUMANRESOURCES MANAGEMENTCUA Course 4.0.1 (Please refer to the Government Sectionof this Guide for more information)PURPOSEThis qualification reflects the role ofindividuals who possess a sound theoreticalknowledge base in human resourcesmanagement and demonstrate a range ofmanagerial skills to ensure that humanresources functions are effectively conductedin an organisation or business area. Typicallythey would have responsibility for the work ofother staff.QUALIFICATION ENTRYParticipants wishing to enter the Diplomacourse should be in a position to undertakeskills recognition or show competency forthe units listed in the Certificate IV in HumanResources. Participants should be operating inan HR Assistant, Officer or Payroll Officer roleand will be aspiring to an HR Advisor, HR andChange Manager, HR Consultant or Senior HROfficer position.UNITS OF COMPETENCYC = Core units; E = Elective units• BSBHRM501B Manage human resourcesservices (C)• BSBHRM506A Manage recruitment selectionand induction processes (C)• BSBHRM512A Develop and manageperformance-management processes (C)• BSBHRM513A Manage workforce planning (C)• BSBWRK510A Manage employee relations (C)• BSBWHS401A Implement and monitor WHSpolicies, procedures and programs to meetlegislative requirements (C)• Suggested Electives:• BSBDIV501A Manage diversity in theworkplace (E)• BSBWHS501A Ensure a safe workplace (E)• BSBADM502B Manage Meetings (E)*For State Government employees please refer to theCommon Use Arrangement CUA40304 prices.35

CBS COURSE GUIDE 2014human resourcesBSB60907ADVANCED DIPLOMA OF MANAGEMENT(HUMAN RESOURCES)PURPOSEThis qualification reflects the role ofindividuals who provide leadership andstrategic direction in the human resourcesactivities of an organisation. They analyse,design and execute judgements using widerangingtechnical, creative, conceptual ormanagerial competencies. Their knowledgebase may be highly specialised or broad withinthe human resources field. These individualsare often accountable for group outcomesand for the overall performance of the humanresources function of an organisation.QUALIFICATION ENTRYParticipants wishing to enter the AdvancedDiploma course should be in a positionto undertake skills recognitions or showcompetency for the units listed in theDiploma of Human Resources Managementor other relevant qualification/s. Participantsshould be operating in a Human ResourcesAdvisor, Human Resources and ChangeManager, Human Resources Consultant,Human Resources Manager or Senior HumanResources Officer role.BSB60907ADVANCED DIPLOMA OF MANAGEMENT(HUMAN RESOURCES) cont...UNITS OF COMPETENCYC = Core units; E = Elective unitsPlan and Lead Strategic Change• BSBINN601B - Manage organisationalchange (C)• BSBMGT605B - Provide leadership across theorganisation (C)• BSBMGT616A - Develop and implementstrategic plans (C)HR Planning and Organisational Development• BSBMGT615A - Contribute to organisationdevelopment (C)• BSBHRM602B - Manage human resourcesstrategic planning (C)• BSBDIV601A - Develop and implementdiversity policy (C)Managing Risk and OHSBSBOHS601B - Develop a systematic approachto managing OHS (E)BSBRSK501B - Manage risk (E)Great training. Thanks to everyoneSuzana, Job application and resume writing, August 201336

managementCBSCOURSE GUIDE 2014MANAGEMENTOverviewThe courses in this section are basedon units from nationally recognisedManagement qualifications. These coursesare designed to develop and enhancemanagerial competencies by focusing onpractical application and demonstration ofcompetencies within the workplace.CBS offers the above Managementqualifications using its successful work-basedlearning and assessment model. The workbasedlearning model enables participantsto tailor the qualification, selecting unitsof competency relevant to their learningand development needs in conjunction withtheir job role. Participants will receive thesupport of a CBS Learning and DevelopmentConsultant who will attend the participant’splace of work at agreed intervals throughoutthe duration of the qualification.For more details regarding the Managementqualifications and our work-based learningmodel, please contact CBS on 1300 300 822.Nationally Recognised QualificationsTo receive a qualification, participants mustsuccessfully complete the assessments foreach unit listed under the qualification. Forinformation on different study options for thebelow nationally recognised qualificationsplease contact CBS.Qualifications available in this section include:BSB40812Certificate IV in Frontline Management(4 core and 6 electives units required)BSB51107Diploma of Management(5 core and 3 elective units required)BSB60407Advanced Diploma of Management(3 core and 5 elective units required)BSB40812 CERTIFICATE IV INFRONTLINE MANAGEMENTCUA Course 4.0.3 (Please refer to the Government Sectionof this Guide for more information)PURPOSEThis qualification reflects the role ofindividuals who take the first line ofmanagement and may have existingqualifications and technical skills in any givenvocation or profession, yet require skills orrecognition in supervisory functions. Typicallythey would report to a manager. At this levelfrontline managers provide leadership andguidance to others and take responsibility forthe effective functioning and performance ofthe team and its work outcomes.QUALIFICATION ENTRYCBS conducts the Certificate IV in FrontlineManagement in an intensive format. Inthis format, participants are provided withessential pre-reading material, attendfacilitated training over 9 days and are thenrequired to complete assessment tasks intheir own time. Due to the intensive natureof the course, it is strongly recommendedthat participants already have knowledgeof management practices and processes.Assessment will require application of theknowledge and skills, so participants willbenefit most if they are in a Coordinator,Leading Hand, Supervisor or Team Leader roleand are aspiring to a Manager position.Very informative, thankyouNiel Christensen from city of MelvilleWork Health and Safety, May 2013BSB40812 CERTIFICATE IV INFRONTLINE MANAGEMENT cont...UNITS OF COMPETENCYC = Core units; E = Elective unitsWorkplace Effectiveness• BSBWOR404B - Develop work priorities (E)• BSBWOR401A - Establish effective workplacerelationships (E)Leadership and Teams• BSBMGT401A - Show leadership in theworkplace (C)• BSBWOR402A - Promote team effectiveness (C)Planning and Safety• BSBMGT402A - Implement operational plan (C)• BSBWHS401A - Implement and monitor WHSpolicies, procedures and programs to meetlegislative requirements (C)• BSBMGT403A - Implement continuousimprovement (E)Customer Service and ContinuousImprovement• BSBCUS402B - Address customer needs (E)• BSBUCS403B - Implement customer servicestandards (E)• BSBMKG413A - Promote products andservices (E)*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 prices.37

I have thoroughly enjoyed the sessions and have gaineduseful knowledge and tools about management which Ican take back to the workplaceRenae Maher, Dip of Management,customised group, July 2013CBS COURSE GUIDE 2014managementBSB51107DIPLOMA OF MANAGEMENTCUA Course 4.0.4 (Please refer to the Government Sectionof this Guide for more information)PURPOSEThis qualification reflects the role ofindividuals who are engaged to managethe work of others or to add value to orreview management practices. Their rolemay be in any industry or organisationalsetting. Typically people in these roleswill have considerable experience in theirrespective industries or vocational areas andcombine an informed perspective of specificwork requirements with their managerialapproaches. The qualification requires a soundtheoretical knowledge base and managerialcompetencies to plan, carry out and evaluateown work or the work of a team.QUALIFICATION ENTRYCBS conducts the Diploma in an intensiveformat. In this format, participants areprovided with essential pre-reading material,attend facilitated training over 9 days andare then required to complete assessmentmaterial in their own time. Due to theintensive nature of the course, it is stronglyrecommended that participants be operatingin a leadership or acting in a managementposition with some experience managing thework of others and have some knowledgeof management practices and processes.Assessment will require application of theknowledge and skills, so participants willbenefit most if they are in a Team Leadershipor Management position.BSB51107DIPLOMA OF MANAGEMENT cont...UNITS OF COMPETENCYUnits of Competency (total 8 units)Elective Units:All elective (E) units, some suggested belowLeadership, teams and diversity• BSBWOR502B Ensure team effectiveness• BSBDIV501A Manage diversity in theworkplacePlanning and safety• BSBWHS501A Ensure a safe workplace• BSBMGT515A Manage operational planContinuous improvement and innovation• BSBMGT516C Facilitate continuousimprovement• BSBINN501A Establish systems that supportinnovationPeople performance and service• BSBCUS501C Manage quality customerservice• BSBMGT502B Manage people performanceBSB60407 ADVANCED DIPLOMAOF MANAGEMENTPURPOSEThis qualification reflects the role ofindividuals who have senior or managerialresponsibilities. They may oversee the workof others or have specialised roles wherethey do not supervise others but providestrategic leadership.QUALIFICATION ENTRYParticipants wishing to enter the AdvancedDiploma should be in a position to undertakeskills recognition or show competency for theunits in the Diploma of Management or otherrelevant qualification(s). Participants shouldhave extensive experience as a Managerand will be aspiring to become an Area,Department or Regional Manager.UNITS OF COMPETENCEC = Core units; E = Elective unitsPlan and Lead Strategic Change• BSBINN601B - Manage organisationalchange (C)• BSBMGT605B - Provide leadership across theorganisation(C)• BSBMGT616A - Develop and implementstrategic plans(C)Manage Knowledge and Innovation forOrganisational Development• BSBINM601A - Manage knowledge andinformation (E)• BSBMGT608C - Manage innovation andcontinuous improvement (E)• BSBMGT615A - Contribute to organisationdevelopment (E)Manage Budgets and Finances• BSBFIM601A - Manage finances (E)• BSBFIM501A - Manage budgets and financialplans (E)*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 price38

public sectorgovernmnentCBSCOURSE GUIDE 2014PUBLIC SECTOR (GOVERNMENT)OverviewCBS is able to offer a suite of programsspecifically designed for the public sectorenvironment. CBS has the capability to delivercontextualized training is contextualized toyour organisation.Nationally Recognised QualificationsThe qualifications offered in this section areprovided direct to the client via Recognitionof Prior Learning, on the job learning and/or corporate group training where requestedby the client. The programs are customised,including unit selection (electives) andrelating course content to the client’senvironment. To receive a qualification,participants must successfully completethe assessments for each unit. A significantamount of out of class time is required tocomplete assessments. They may or maynot be in line with participants’ job roles –depending on their individual circumstancesand the level of the qualification. RPL isavailable, please refer to the information onRPL within this course guide.Public Sector QualificationsQualifications provided via RPL, on the jobor corporate training direct to public sectoragencies include:• PSP30112 Certificate III in Government• PSP40112 Certificate IV in Government• 50112 Diploma of Government• PSP42412 Certificate IV in Government(Procurement and Contracting)• PSP52512 Diploma of Government(Procurement and Contracting)• PSP51912 Diploma of Government(Workplace Inspection)• PSP50512 Certificate IV in Government(Financial Services)• PSP50812 Diploma of Government(Human Resources)• PSP41212 Certificate IV in Government(Project Management)• PSP51312 Diploma of Government(Project Management)• PSP51112 Diploma of Government(Management)Local Government TrainingCBS has worked with a number of LocalGovernment clients to customise excitingcourses to the Local Government environment.Examples include the customisation of theCertificate IV in Frontline Management andDiploma of Management to include electiveunits from the LGA04 Local GovernmentTraining Package and to relate training contentto Local Government legislation, policiesand procedures.Popular LGA04 elective units provided toclients include LGAGOVA410B Monitor councilprocedures to ensure compliance withrelevant legislation and LGACORE501B Providequality and timely advice to council.The Local Government program has beenrolled out across the state over two years,providing training from Kununurra to LakeGrace and east to Kalgoorlie. CBS is proud ofthe flexibility it offers to our clients and thefeedback from participants and managers hasbeen excellent.Good facilitator. Well rehearsed and goodknowledge on subjectRobert Lynn, Diploma of GovernmentManagement, 201339

CBS COURSE GUIDE 2014public sector governmentCUATRA2012 TRAINING COURSESGOVERNMENT COMMON USEARRANGEMENTPlease note that at the time of going to print, this courseinformation was correct. However, nationally recognisedcourses are often reviewed. Should any changes occur, wewill supply you with the most current information.CUATRA2012 COURSESCentral Institute of Technology and themetropolitan public RTOs’ have partnered withthe Western Australian Government to offerWestern Australian Government agencies andother approved buyers a unique opportunity toaccess quality public courses and customisedoptions for delivery of courses based on theCommon Use Arrangement (CUATRA2012).Listed below are courses we offer togovernment agencies. These are offered on aper seat basis in our public courses. We alsooffer contextualised training in the workplace.Please contact CBS for formal quote to matchyour requirements.If the courses listed below in Category 4 arenot scheduled in our portfolio in the PublicQualifications Section, CBS has the capacityto deliver these in-house to your employeesallowing customisation at corporate level.These would be small group (a minimum of12 people) and facilitated sessions. Pleasecontact CBS for further information.Before registering in our public courses pleasego to the Department of Finance website:www.contractswa.finance.wa.gov.auUnder HR/PERSONNEL category – CUATRA2012Training Courses to view the Buyers Guidefor information on contract information,contractor details, order form and priceschedule by course.NOTE: The Common Use Arrangement does notcover catering and refreshment costs, pleasecontact CBS office for costs.CUATRA2012 TRAINING COURSESGOVERNMENT COMMON USEARRANGEMENT cont...Category 1: Information Technology• 1.0.6 - Excel Introduction (1 day)• 1.0.7 - Excel Intermediate (1day)• 1.0.19 - Project Introduction (1 day)Category 2: Working in Organisations• 2.0.3 - Job Application And Interview Skills(1 day) - titled Job Application and InterviewSkills in CBS program• 2.0.4 - Interpersonal and CommunicationSkills (1 day) - titled Communication andPersonalities in CBS program• 2.0.6 - Time Management (1 day) - titledManage Work Priorities in CBS program• 2.0.14 - Customer Service (1 day) - titledCustomer Service in CBS program• 2.0.25 - Minute Taking (1/2 day) - titledMeeting Preparation and Minute Taking inCBS programCategory 3: Management• 3.0.2 - Project Management (2 days) - titledProject Management in CBS programCategory 4: Nationally Recognised TrainingCourses• 4.0.1 - BSB50607 - Diploma of HumanResources Management (3 core plus 5electives units)• 4.0.2 - TAE40110 - Cert IV in Training andAssessment (7 core units plus 3 electiveunits)• 4.0.3 - BSB40807 - Cert IV in FrontlineManagement (4 core units plus 6 electiveunits)• 4.0.4 - BSB51107 - Diploma of Management(8 elective units)• 4.0.5 - BSB60407 - Advanced Diploma ofManagement (3 core units plus 5 electiveunits)• 4.0.6 - BSB51407 - Diploma of ProjectManagement (9 core units)CUATRA2012 TRAINING COURSESGOVERNMENT COMMON USEARRANGEMENT cont...• 4.0.7 - BSB40207 - Cert IV in Business (1core unit plus 9 elective units)• 4.0.8 - BSB50207 - Diploma of Business (8elective units)• 4.0.10 - PSP20104 - Certificate II inGovernment (4 core units plus 5 electiveunits)• 4.0.11 - PSP30104 - Certificate III inGovernment (7 core units plus 4 electiveunits)• 4.0.12 - PSP40104 - Certificate IV inGovernment (7 core units plus 8 electiveunits)• 4.0.16 - PSP41204 - Certificate IV inGovernment (Project Management) (10 coreunits plus 5 elective units) equivalent coreunits exist please see training package fordetails• 4.0.17 - PSP51304 - Diploma of Government(Project Management)) (10core units plus1 elective unit) equivalent core units existplease see training package for details• 4.0.19 - PSP51104 - Diploma of GovernmentManagement (7 core units plus 4 electiveunits)• 4.0.21 - PSP50804 - Diploma Governmentof Human Resources (6 core units plus 5elective units)Indepth thought to aspects that are engagedin general daily activitiesAaron Childs, Diploma of GovernmentManagement, 201340

CTE COURSE GUIDE 201441

centre fortraining excellenceCTE COURSE GUIDE 2014CENTRE FOR TRAININGEXCELLENCEVocational education and training (VET)educators have an increasingly important roleto play in raising the skill and productivitylevels of the Australian workforce andremoving barriers to participation andsuccess such as low language, literacy andnumeracy skills and disabilities. To satisfythis role, VET educators require a diverse skillset. They need to be innovative, adaptive andcollaborative professionals, a specialist intheir industry, and a highly skilled educatorwith a broad range of teaching andlearning skills.In recognition of the importance of the VETpractitioner’s role the Centre for TrainingExcellence (CTE) has been created to provideVET practitioners with a suite of targetedtraining and professional developmentcourses. Our courses will enable VETeducators to maintain current knowledgeand to build on their skills for the everchanging vocational education and trainingenvironment. In 2014 all training coursesrelated to vocational education and trainingwill be delivered by the Centre. The Centre forTraining Excellence offers both accredited andnon-accredited programs that will meet all ofa VET practitioner’s continuous professionallearning requirements.The Centre for Training Excellence CapabilityShort Courses• Introduction to the VET Environment• Mapping and designing training andassessment programs• Assessment: from Compliance to Creativity• Assessing against Unit Requirements• Introduction to Instructional Intelligence• RPL Done Well• Sustainability Skills for Training• Providing Feedback to Students• Managing Challenging Learner Behaviour• Culturally Appropriate PedagogyNationally Recognised Units or Qualifications• TAELLN411 - Address Adult Language,Literacy and Numeracy Skills• TAEDEL501A - Facilitate e-learning• TAESS00005 Sustainable Practice Skill Set• TAE40110 - Certificate IV in Training andAssessment• BSB51607 - Diploma of Quality Auditing• TAE50111 - Diploma of Vocational Educationand Training• TAE50211 - Diploma of Training Design andDevelopment• TAE80312 - Vocational Graduate Certificatein Digital EducationFor information regarding Certificate IV inTraining and Assessment and the Diplomaof Quality Auditing please see the followingpages.Recognition of Prior Learning (RPL)CTE has an RPL kit available for practitionerswho are able to provide evidence of existingknowledge and skills against the Units ofCompetency listed in nationally recognisedcourses. Alternatively you may alreadyhold units that may be packaged into yourqualification. Please contact CTE forfurther detail.Course Customisation and In-House TrainingOur courses can be customised to meet thespecific requirements of your organisationand can be conducted at your premises.Please contact CTE for further information.For CTE enquiries please contact:Phone: 9427 1555Email:trainingexcellence@central.wa.edu.auPostal Address:Locked Bag 6NORTHBRIDGE WA 6865On-site Training Location:Level Four, North Wing, 25 Aberdeen StreetNORTHBRIDGE 686542

quality auditingCTECOURSE GUIDE 2014QUALITY AUDITINGPlease note that at the time of going to print,this course information was correct. However,nationally recognised courses are oftenreviewed.BSB51607DIPLOMA OF QUALITY AUDITINGOVERVIEWThe BSB51607 Diploma of Quality Auditing is anationally recognised qualification designedto develop skills in areas such as participatingin and conducting quality audits, report auditfindings, preparing audit documentationand managing audit teams. This program isdesigned for team leaders, internal auditorsand quality auditors.The units are delivered and assessed ina clustered format and consequently areassessed holistically. The assessment ofthis qualification requires you to undertake 3audits outside of class.PURPOSEThis program has been designed for peopleworking as team leaders, internal auditorsand quality auditors. It gives participants anoverview of the auditing process required tosuccessfully participate in and carry outBSB51607DIPLOMA OF QUALITY AUDITING cont...an audit. Participants will also have theopportunity to explore how to undertakean audit and develop reports for effectivefeedback to clients.UNIT OF COMPETENCY• BSBAUD501B - Initiate a quality audit• BSBAUD402B - Participate in a quality audit• BSBAUD503B - Lead a quality audit• BSBAUD504B - Report on a quality audit• BSBRSK501B - Manage risk• BSBADM502B - Manage meetings• BSBWOR502B - Ensure team effectiveness• BSBWRT401A - Write complex documentsLEARNING OUTCOMES• Develop quality audit scope and objectives• Identify resources required to conductquality audit• Identify and establish risk context• Develop and submit quality audit plan• Conduct and manage entry and exit meeting• Identify, gather and analyse information• Analyse risks• Guide team members in continuouslyimproving their performance• Compile and prepare audit reports• Plan risk treatments• Report findings• Participate in an exit meetingBSB51607DIPLOMA OF QUALITY AUDITING cont...DURATION5 days, split into two sessionsTIMES9.00am until 4.30pmDATESIntake 111, 12, 13 February & 10 & 11 March 2014Intake 214, 15, 16 May & 12, 13 June 2014Intake 323, 24, 25 July & 19 & 20 August 2014Intake 422, 23, 24 October & 13, 14 November 2014INVESTMENT$3,400 (GST free) per person includes coursematerials and assessment feesIntake Duration Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecIntake 15 days over 2months11, 12, 13 Feb& 10, 11 MarIntake 25 days over 2months14, 15, 16 May& 12, 13 JunIntake 35 days over 2months23,24,25 July& 19, 20 AugIntake 45 days over 2months22, 23, 24 Oct& 13, 14 Nov43

trainingand assessmentCTE COURSE GUIDE 2014TRAINING AND ASSESSMENTPlease note that at the time of going to print,this course information was correct. However,nationally recognised courses are oftenreviewed. Should any changes occur, we willsupply you with the most current information.OVERVIEWThe Training and Assessment qualificationsare designed to meet the competencydevelopment and qualification needs of newand existing trainers and assessorsNATIONALLY RECOGNISED QUALIFICATIONSTo receive a qualification, participants mustsuccessfully complete the assessments foreach unit listed under the qualification.Qualifications available in this section include:TAE40110Certificate IV in Training and Assessment(7 core and 3 elective units required)NOTE: In 2014 the unit TAELLN411 Address Adult Language,Literacy and Numeracy Skills is likely to become a coreunit of the Qualification.RECOGNITION OF PRIOR LEARNING (RPL)RPL is available for those experiencedor qualified training and assessmentpractitioners who are able to provide evidenceof existing knowledge and skills againstthe Units of Competency listed in nationallyrecognised courses. Please contact CTE forfurther information.Intake Duration Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecIntake 1 - 2014BLENDED MODELFacilitated OnlineSessions6 days over 5months4, 11,134, 6, 11,271, 3,291, 6,13, 1520 13, 20 10 8, 22 **Intake 2 - 2014FACE TO FACEMODEL10 days over 5months17, 18,1918, 19,2029, 30 Apr & 6,7 May**Intake 3 – 2014BLENDED MODELFacilitated OnlineSessions6 days over 4months22, 29,3112, 14,197, 21,289, 11,16, 23,257, 14,2118 9, 23 **Intake 4 - 2014FACE TO FACEMODEL10 days over 5months29, 30,3126, 27,286, 7,13,14**WEEKDAYWorkshop Intake 1(4 hours per day)2 Apr & 14 MayTAELLN411FACE TO FACEMODEL ONLYWEEKENDWorkshop Intake 2(4 hours per day)WEEKDAYWorkshop Intake 3(4 hours per day)5 Apr & 17 May25 Jul & 15 AugWEEKENDWorkshop Intake 4(4 hours per day)25 Oct &15 Nov44** Optional Group Delivery Assessment Dates: 10th & 11th June 2014 OR 11th & 12th November 2014See notes in “Training and Assessment” section in the following pages, or contact CTE on 1300 300 822 for details.

training and assessmentCTE COURSE GUIDE 2014TAE40110 CERTIFICATE IV IN TRAININGAND ASSESSMENTPURPOSETAE40110 Certificate IV in Training andAssessment applies to people for whom trainingis a large part of their job, or their full jobfunction within a structured assessment andtraining system. These people have considerableresponsibility for training program developmentand delivery, as well as assessment of trainingparticipants or employees.QUALIFICATION ENTRYParticipants wishing to enter the CertificateIV in Training and Assessment should haveexperience or be currently employed ina position that had responsibility for theprovision of training and assessment.Participants will also have skills in internetresearch, word processing and documentcreation, PowerPoint, and excellent verbal andwritten communication.NOTES:Participant commitment to learning – Whilethe above information refers to the facilitatedtime both models require clients to completeself-paced learning and/or assessment tasksin their own time. Contact CTE for a CourseOutline for more information.UNITS OF COMPETENCY CLUSTERSTotal 10 units required.Packaging is 7 Core (C) and 3 electives (E)Learning Design Cluster• TAEDES401A - Design and develop learningprograms (C)• TAEDES402A - Use training packages andaccredited courses to meet client needs (C)Assessment Cluster• TAEASS401B - Plan assessment activitiesand processes (C)• TAEASS402B - Assess competence(C)• TAEASS403B - Participate in assessmentvalidation (C)TAE40110 CERTIFICATE IV IN TRAININGAND ASSESSMENT cont...Delivery and Facilitation Cluster• BSBCMM401A - Make a presentation (E)• TAEDEL401A - Plan, organise and delivergroup-based learning (C)• TAEDEL402A - Plan, organise and facilitatelearning in the workplace (C)• TAEDEL301A - Provide work skill instruction (E)Optional extra for group delivery assessmentIt is a requirement for some of the Deliveryand Facilitation units to delivr consecutivesessions to a group. Some clients are ableto meet this the assessment requirementsin their workplace, participants are requiredto discuss this with the assessor. Forparticipants who are unable to accessgroup facilitation and meet the assessmentrequirements in their workplace CTEhas provided an optional group deliveryassessment opportunity. This entailsattending face to face for an additional twodays. Further information can be provided byCTE.Choice of Electives• TAELLN411 - Address Adult Language,Literacy and Numeracy Skills (E) – see“TAELLN411 - Address Adult LLN Skills”section in the following pages.OR• BSBWRT401A - Write Complex Documents(E) – please contact CTE for furtherinformation.Elective unit optionsCTE recommends that clients also completethe TAELLN411 Address Adult Language,Literacy and Numeracy Skills unit as anelective as this unit will become a core unitin the TAE40110 Certificate IV in Trainingand Assessment qualification. Alternatively,other electives can be selected. For furtherinformation please contact CTE.AE40110 CERTIFICATE IV IN TRAININGAND ASSESSMENT cont...INVESTMENT (GST exempt)• Learning Design – $750• Assessment – $750• Delivery and Facilitation – $1,000• Optional Group Delivery assessment – $150• Elective unit of Language, Literacy andNumeracy – $350Total $3,000 for the full Certificate IV inTraining & Assessment. Price per personper cluster includes course materials,assessments and refreshments.45

CTE COURSE GUIDE 2014training and assessmentSTUDY OPTIONS1. Blended ModelParticipants are expected to join facilitatedOnline Sessions of 1-2 hour duration on thedesignated dates (see below). These sessionswill occur after Business Hours and will beadvised upon enrolment.Face to face delivery comprises full dayworkshops from 9.00am until 4.30pm on thedesignated dates.The course is clustered into four parts:Learning Design (Part A & Part B) – 6 hoursonline and 2 days face to faceAssessment – 3 hours online and 2 days faceto faceDelivery and Facilitation (Part A) – 5 hoursonline and 2 days face to faceOptional Group Delivery Assessment (Part B)– 2 days face to face (fees apply)Dates for Blended ModelIntake One – Semester One, 2014 (February – June)Cluster Feb Mar Apr May JunOrientation & LearningDesign Part AAssessmentLearning Design Part BDelivery & Facilitation Part AOptional:Delivery & Facilitation Part B(Group Delivery Assessment)Online 4, 11, 13Face to Face 20Online 4, 6, 11Face to Face 13, 20Intake Three – Semester Two, 2014 (July - November)Online 27 1, 3Face to Face 10Online 291, 6, 13,15Face to Face 8, 22Face to Face 10, 11Cluster Jul Aug Sep Oct NovOrientation & LearningDesign Part AAssessmentLearning Design Part BDelivery & Facilitation Part AOptional:Delivery & Facilitation Part B(Group Delivery Assessment)Online22,29, 31Face to Face 7Online12, 14,19Face to Face 21, 28Online 9, 11, 16Face to Face 18Online 23, 25 7, 14, 21Face to Face 9, 23Face to Face 11, 1246

It was fun and I liked the timetable stretched out with time forinfo to assimilate and plenty of time allowed for out of classassignmentsKim Veale, April 2013training and assessmentCTE COURSE GUIDE 2014STUDY OPTIONS CONT...2. Face to Face ModelParticipants are expected to attend face toface delivery. Comprises This entails full dayworkshops from 9.00am until 4.30 pm on thedesignated dates.The course is clustered into four parts:Learning Design – 3 daysAssessment – 3 daysDelivery and Facilitation (Part A) – 4 daysOptional Group Delivery Assessment (Part B)– 2 days (fees apply)Dates for Face to Face ModelIntake Two – Semester One, 2014 (February – June)Cluster Feb Mar Apr May JunLearning Design 17, 18, 19Assessment 18, 19, 20Delivery & Facilitation Part A 29, 30 6, 7Optional:Delivery & Facilitation Part B(Group Delivery Assessment)10, 11Intake Four – Semester Two, 2014 (July to November)Cluster Jul Aug Sep Oct NovLearning Design 29, 30, 31Assessment 26, 27, 28Delivery & Facilitation Part A6, 7, 13,14Optional:Delivery & Facilitation Part B(Group Delivery Assessment)11, 1247

Very welcoming and friendly training environment, exceptionallyknowledgeable trainer who explained concepts clearly and patientlyKim Veale, March 2013CTE COURSE GUIDE 2014training and assessmentTAELLN411ADDRESS ADULT LANGUAGE,LITERACY AND NUMERACY SKILLSPURPOSEThe unit describes the skills and knowledgea vocational trainer or assessor requires toidentify language, literacy and numeracy(LLN) skill requirements of training and thework environment, and to use resources andstrategies that meet the needs of the learnergroup. It is applicable for all individuals whoteach, train, assess and develop resources foradult learners.LEARNING OUTCOMES• Analyse LLN requirements of units ofcompetency, workplaces and learners• Select and use learning and assessmentresources and strategies to address LLNskill requirements• Identify the need for LLN support andintegrate into training and assessmentstrategies where required• Evaluate effectiveness of the learningsupport and assessment strategies selectedin addressing LLN requirementsDURATION2 half day (4 hours) face to face workshopsTIMES9.00am until 1pmDATESSemester One, 2014Intake 1 – Wednesdays 2 April & 14 May 2014Intake 2 – Saturdays 5 April & 17 May 2014Semester Two, 2014Intake 3 – Fridays 25 July & 15 August 2014Intake 4 – Saturdays 25 October & 15November 2014INVESTMENT$350 (GST free) per person includes coursematerials and assessment feesTAEDEL501AFACILITATE E-LEARNINGOVERVIEWThe delivery of the unit has been designedto assist trainers, facilitators or teachersto support learners effectively in an onlinelearning environment. The unit is an electivein TAE40110 Certificate IV in Training andAssessment, TAE50111 Diploma of VocationalEducation and Training and TAE50211 Diplomaof Training Design and Development. It isrecommended that course participants becurrently or recently employed as a trainer/teacher. As a Centre of Training Excellence(CTE) student, you will have access to theBlackboard Learn 9.1 Learning ManagementSystem (LMS). If your workplace uses analternative LMS (eg. Moodle) then you maychoose to complete assessments withinthat LMS.Participants will require approximately 4-6hours per week to successfully completethe requirements of the course. Tutorialswill be provided online each week on viaBlackboard Collaborate. These sessions willinclude a degree of technical support. Thefocus of the course is however mostly one-learning facilitation concepts and skills (nottechnical). Therefore, you should ideally havepriority access to support and mentorshipfrom LMS administrators or online educatorsin your workplace during this course(especially if you are using an LMS other thanBlackboard Learn).PURPOSECourse participants will:• Learn the principles of e-learning design ,delivery and assessment.• Develop the required knowledge and skillsto facilitate with fully online or blendedcourses using an appropriate selection ofe-learning tools.TAEDEL501AFACILITATE E-LEARNING cont...OUTCOMES• Establish the e-learning environment• ntroduce e-learning• Guide and facilitate e-learning• Monitor e-learning• Review e-learning processesDURATION9 weeksTIMESMonday evenings from 7.00pm - 8.30pm WST(via Blackboard Collaborate);DATESPlanned intakes (start dates):Intake 1 3rd FebruaryIntake 2 28th AprilIntake 3 21st JulyNote: Minimum 10 participant are required forthese intakes to proceed.INVESTMENT (GST EXEMPT)$650 per person48

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