cbs course guide - Central TAFE

human resources, training and whsCBS COURSE GUIDE 2014JOB APPLICATION ANDINTERVIEW SKILLSEquivalent to CUA course 2.0.3 (please refer to theGovernment Section of this Guide for more information)PURPOSEThis course is intended to provide participantswho are job seekers the opportunity tofine tune their application writing skills.Participants will also review the interviewprocess and practice interviewing techniques.LEARNING OUTCOMES• Understand and apply job application writingskills to get to the interview• Confidently demonstrate the skills ofsuccessful job interview techniques.CONTENT• The Public Sector Job environment• Identifying your skills and abilities• Addressing the criteria confidently,clearly and succinctly• Drafting a positive covering letter• Importance of CVs or resumes• Making your job application stand out• Understanding the interview process• Selling yourself, key messages• The value of strong opening and closingstatements• Questioning techniques, predictingquestions.• Interview preparation and practice, notes• Developing rapport with the panel, throughnon-verbal communicationDURATION2 days(The CUATRA2012 course is a one dayprogram)TIMES9.00am until 4.30pmJOB APPLICATION ANDINTERVIEW SKILLS cont...DATES14 & 15 April 201410 & 11 November 2014INVESTMENT$880 * (GST inclusive) per person includescourse materials*For State Government employees please refer to theCommon Use Arrangement CUATRA2012 prices.PERFORMANCE MANAGEMENTPURPOSEParticipants will be able to understandthe principles of effective performancemanagement and be able to apply thisknowledge to improve performance andaccomplish results for the individual andthe organisation.LEARNING OUTCOMES• Understand the performance managementcycle and links to organisational strategy• Identify performance issues that requireimmediate management and understandthe different styles of performancemanagement to use• Provide feedback to underperforming staff• Understand the appraisal system andprocess• Develop a team or individual plan forperformance managementCONTENT• What is performance management anddifferent approaches• Cycle of performance management and therole in managing individual performance• Developing plans and agreements• Monitoring and rewarding performance• Conducting reviews/appraisals• Giving constructive feedback• Dealing with performance issuesDURATION1 dayTIMES9.00am until 12pmDATES12 May 20141 August 2014INVESTMENT$440 (GST inclusive) per person includescourse material21