cbs course guide - Central TAFE

Well presentedName withheld, Job application and resumewriting, August 2013human resources, training and whsCBS COURSE GUIDE 2014CONTINUOUS IMPROVEMENTPURPOSEThis course is ideal for anyone wanting toimplement continuous improvement systemsand processes at various levels of anorganisations and capitalize on opportunitiesfor further improvements.LEARNING OUTCOMES• Awareness of Continuous Improvementprocesses• Understand the benefits of ContinuousImprovement• Understand the roles of individuals,teams and organisations in ContinuousImprovement processes• Promote Continuous Improvement processesin your organisationCONTENT• Continuous Improvement Theory• Continuous Improvement Methodology• Continuous Improvement processes incontext• Planning for Continuous Improvement –reporting and reviewingDURATION1 dayTIMES9.00am until 4.30pmDATES21 May 201422 August 2014INVESTMENT$440 (GST inclusive) per person includescourse materialEMOTIONAL INTELLIGENCE (EI)PURPOSEThis course is for anyone working with people.LEARNING OUTCOMES• Develop their awareness of their own andothers responses to work and events• Achieve positive outcomes by developingskills to gain a strong sense of self• Build understanding so participantscan remain unaffected by the attitude,behaviours and opinions of othersCONTENT• What is EI?• Why is it important?• EI attributes• The role of self-reflection• The impact of emotions• Looking in and looking out• Using EI to build relationships and enhancecommunicationDURATION1 dayTIMES9.00am until 4.30pmDATES27 March 201430 September 2014INVESTMENT$440* (GST inclusive) per person includescourse materialFACILITATION ANDPRESENTATION SKILLSPURPOSEThis course is intended as a basic introductionfor anyone who has to speak in front of agroup and doesn’t enjoy the experience. It’s ataster to look at what you can do to make theprocess more effective and enjoyable.LEARNING OUTCOMES• Identify difference between presentationand facilitation• Reflect on personal preference and contextfor use• Select different facilitation techniques to use• Trial a simple technique with a groupCONTENT• What is facilitation?• What is presentation?• Differences and when to use the differentapproaches.• Processes for groups• Facilitation techniques• Communication techniques and skills• Humour – success or fail• Managing interesting behavior• Designing the session• Identifying your style• Having a goDURATION1 dayTIMES9.00am until 4.30pmDATES14 February 201428 November 2014INVESTMENT$440 (GST inclusive) per person includescourse materials19