Caregiver Support and Well-Being Priority Project - Central East ...

• More community awareness of CECCAC. Many people have never heard of it and are constantlyconfused with community Care Durham. Doctors need to be aware of the community resources.• Referrals from CCAC to Adult Day program are not a priority to Case managers/system. It takes aminimum of 2-6 weeks to receive actual paperwork from CCAC. We get many phone calls during thewaiting period. This adds to the already stressed out caregiver.• Too much paperwork. 30 page plus referral that is faxed and sometimes faxed numerous times onsame referral. Most of the information on intake assessment is irrelevant to what we require.• Would eliminate stress for caregiver not having to go thru CCAC for referral and then again interviewprocess at day program – double process for caregivers and potential day program client.• Most times, not able to contact Case manager or CCAC designate – mostly voice mail and thereforea lot of phone tag and internal waiting when already squeezed for time.• Case managers could keep the wait lists and allow individual day programs to do the intake andassessment using a standard assessment form which has been developed in collaboration with Dayprograms and CCAC, understanding what information Day programs need. This information could betransferred to the RAI assessment form if needed.• Leave the intake and assessment with the CCAC because they are the central point of access, butmake the assessment form more streamlined to capture the information needed by Day programsand also have more staff at CCAC doing these intakes.• We have found that not all case managers are aware of the Day programs. Why is this?• Allow us as a Day Program to move forward with our intake process while the CCAC is assigningcase managers and sending referral. This would allow us to serve a client we feel is appropriate forthe program while they are waiting for their home visit.• Day programs receive up to 35 pages of an assessment from CCAC, most information is not needed.An additional assessment is needed from the family for our agency. Our assessment is morepersonal to cover the ADL’s that the member will need while in our Day program.• CCAC and Day program coordinators meet regularly to ensure that waitlist are managed. Clients caneither come directly to Day program to be assessed and then the assessment is sent back to CCAC.• This would speed things up.ADP which do not utilize CCAC for intake and assessment• Make inter-agency referral process less cumbersome – CCAC referral to CSS agencies or vice versa.• When clients are familiar with an organization allow them to by pass an intake process with CCAC.• Standardize the package of caregiver information across the LHIN. Make all fees, admission policiesuniform across the CE LHIN. Very difficult to advise families who are trying to access service outsideour immediate geographical area.• Common intake and assessment process across the CE LHIN.• We need some consistency to prevent one day program from accessing clients with “lighter” careneeds.• Program content can be standardized based upon Best Practice.• Clients don’t know about CCAC, may effect utilization of program. Will our program remain full?8. After reviewing the ‘Caregiver Supports Definition and Component Chart’, what would you envision a‘Caregiver Support Centre’ being? Please do so from perspective of your organization and also forthe caregivers that you service• One stop shop, person on the phone.• Support to not only the caregiver but information source for agencies supporting caregivers.• Drop in centre – offering workshops with community agency experts.Thank you very much for your feedback! Your input will help our group to understand the needsin order to make recommendations to enhance supports for caregivers throughout the CentralEast LHIN. Please send your comments to Susan Locke at susan.locke@ce.ccac-ont.ca or by FAXto 905-430-7019 or if you wish to - mail to CECCAC, 209 Dundas Street, Whitby ON, L1N 7H8.77