Cultural and Linguistic Competency Toolkit - Family PACT

Section Two: Agency CapacitiesFor each statement check “Yes” or “No.” If you don’t know or the statement is not applicableto your position, check the corresponding box.11.12.13.14.15.16.17.18.19.20.At our agency, we use a posted sign to identifythe different languages used by our clients.We have trained interpreters easily available forvarious languages, including sign language.As an agency, we have established connectionswith various community cultural, ethnic, andreligious groups to help us better serve ourclients.Our agency has developed a list of variouscommunity resources we can use for referrals tobetter serve clients of various cultural groups.The décor and magazines in our waiting roomreflect the diversity of our client population.The signs in our clinic are in the languages ofthe population groups we serve.Our agency has the capacity to meet the needsof clients who are hearing or visually impaired.Our agency shows its commitment to meetingthe needs of adolescents by using peerproviders or educators, offering hours thataccommodate teens' needs and/or creating ateen-friendly environment.Our agency demonstrates its accessibility andwillingness to help meet the needs of our clientpopulation by offering evening and weekendhours.Our agency demonstrates its accessibility andwillingness to help meet the needs of our clientpopulation by finding ways to assist our clientswith transportation.Yes No Don’t KnowYes No Don’t KnowYes No Don’t KnowYes No Don’t KnowYes No Don’t KnowYes No Don’t KnowYes No Don’t KnowYes No Don’t KnowYes No Don’t KnowYes No Don’t KnowCount the number of checked boxes in eachcolumn and enter the total here.Section Two SubtotalOFP CONTRACT 08-85547OFP PREPARED Contract 08-85547 BY CFHCFY2011-2012 © 2012Prepared by CFHC, 2012233