Cultural and Linguistic Competency Toolkit - Family PACT

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ResourcesHere are a number of websites, training tools, and avariety of resources you may find useful when you aredeveloping and implementing your strategic plan forenhancing the cultural and linguistic competency ofyour services.This section includes resources regarding:• Cultural Competency• Health Literacy• Interpretation• Outreach and Access
Cultural CompetencyHelpful WebsitesThe Cross Cultural Health Care Programwww.xculture.orgThe mission of CCHCP is to serve as a bridge betweencommunities and health care institutions to ensure full access toquality health care that is culturally and linguistically appropriate.This site has videos, manuals, and books.National Center for Cultural Competencewww.gucchd.georgetown.eduGeorgetown University Center for Child and HumanDevelopment sponsors the National Center for CulturalCompetence which has many helpful resources and articlesregarding cultural and linguistic competence.National Standards for Culturally and Linguistically AppropriateServices (CLAS) in Health Carehttp://www.cdphe.state.co.us/ps/hcp/form/resources/CLAS.pdfThis site provides a list of the newest CLAS Standards.Office of Minority Healthhttp://www.minorityhealth.hhs.govThis site provides resources from the Center for Cultural andLinguistic Competency in Health Care.OFP CONTRACT 08-85547PREPARED BY CFHC© 201271
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OFFICE OF FAMILY PLANNINGCALIFORNIA
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IntroductionThis Toolkit on Cultura
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PREFACE• Understanding Your Resu
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OVERVIEW• The results do not nee
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OVERVIEWResourcesThis section provi
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DEFINITION OF CULTURAL ANDLINGUISTI
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Cultural andLinguistic CompetencySe
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INSTRUCTIONS FOR ADMINISTERING THES
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INSTRUCTIONS FOR ADMINISTERING THES
Page 20 and 21: Sample Letter to StaffDear [Agency
Page 22 and 23: Section One: Training and Staff Dev
Page 24 and 25: Section Three: Health EducationFor
Page 26 and 27: Comments:We appreciate your feedbac
Page 28 and 29: Sección Uno: Capacitación y desar
Page 30 and 31: Sección Tres: Educación de SaludP
Page 32 and 33: Comentarios:Agradecemos sus comenta
Page 34 and 35: OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 36 and 37: Understanding Your ResultsThis port
Page 38 and 39: Example:RECORDING YOUR RESULTSOFP C
Page 40 and 41: RECORDING YOUR RESULTSQuestion 3 wi
Page 42 and 43: RECORDING YOUR RESULTSSTEP 6: Recor
Page 44 and 45: RECORDING YOUR RESULTSSTEP 8: Count
Page 46 and 47: RECORDING YOUR RESULTSSTEP 11: Add
Page 48 and 49: Understanding Your ScoresSection On
Page 50 and 51: UNDERSTANDING YOUR SCORES• This p
Page 52 and 53: UNDERSTANDING YOUR SCORES8-10: If y
Page 54 and 55: UNDERSTANDING YOUR SCORES• Share
Page 56 and 57: Strategies for Improving Training a
Page 58 and 59: STRATEGIES FOR IMPROVING TRAININGAN
Page 60 and 61: STRATEGIES FOR IMPROVINGAGENCY CAPA
Page 62 and 63: STRATEGIES FOR IMPROVINGHEALTH EDUC
Page 64 and 65: STRATEGIES FOR IMPROVINGADMINISTRAT
Page 66 and 67: USING THE STRATEGIC PLAN FORMOFFICE
Page 68 and 69: OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 72 and 73: CULTURAL COMPETENCYArticles and Man
Page 74 and 75: Health LiteracyHelpful WebsitesAmer
Page 76 and 77: HEALTH LITERACYPfizer Clear Health
Page 78 and 79: HEALTH LITERACYClear Language Group
Page 80 and 81: INTERPRETATIONArticles or ManualsTh
Page 82 and 83: INTERPRETATIONLanguage Line Service
Page 84 and 85: OUTREACH AND ACCESSArticles, Books
Page 86: OUTREACH AND ACCESSMeeting the Fami
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Cultural and Linguistic Competency Toolkit - Family PACT

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