Cultural and Linguistic Competency Toolkit - Family PACT

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USING THE STRATEGIC PLAN FORMOFFICE OF FAMILY PLANNINGCALIFORNIA DEPARTMENT OF HEALTH CARE SERVICESOFP CONTRACT 08-85547PREPARED BY CFHC© 201266
USING THE STRATEGIC PLAN FORMOFFICE OF FAMILY PLANNINGCALIFORNIA DEPARTMENT OF HEALTH CARE SERVICESOFP CONTRACT 08-85547PREPARED BY CFHC© 201267
Page 1:
OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 4 and 5:
IntroductionThis Toolkit on Cultura
Page 6 and 7:
PREFACE• Understanding Your Resu
Page 8 and 9:
OVERVIEW• The results do not nee
Page 10 and 11:
OVERVIEWResourcesThis section provi
Page 12 and 13:
DEFINITION OF CULTURAL ANDLINGUISTI
Page 14 and 15:
Cultural andLinguistic CompetencySe
Page 16 and 17: INSTRUCTIONS FOR ADMINISTERING THES
Page 18 and 19: INSTRUCTIONS FOR ADMINISTERING THES
Page 20 and 21: Sample Letter to StaffDear [Agency
Page 22 and 23: Section One: Training and Staff Dev
Page 24 and 25: Section Three: Health EducationFor
Page 26 and 27: Comments:We appreciate your feedbac
Page 28 and 29: Sección Uno: Capacitación y desar
Page 30 and 31: Sección Tres: Educación de SaludP
Page 32 and 33: Comentarios:Agradecemos sus comenta
Page 34 and 35: OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 36 and 37: Understanding Your ResultsThis port
Page 38 and 39: Example:RECORDING YOUR RESULTSOFP C
Page 40 and 41: RECORDING YOUR RESULTSQuestion 3 wi
Page 42 and 43: RECORDING YOUR RESULTSSTEP 6: Recor
Page 44 and 45: RECORDING YOUR RESULTSSTEP 8: Count
Page 46 and 47: RECORDING YOUR RESULTSSTEP 11: Add
Page 48 and 49: Understanding Your ScoresSection On
Page 50 and 51: UNDERSTANDING YOUR SCORES• This p
Page 52 and 53: UNDERSTANDING YOUR SCORES8-10: If y
Page 54 and 55: UNDERSTANDING YOUR SCORES• Share
Page 56 and 57: Strategies for Improving Training a
Page 58 and 59: STRATEGIES FOR IMPROVING TRAININGAN
Page 60 and 61: STRATEGIES FOR IMPROVINGAGENCY CAPA
Page 62 and 63: STRATEGIES FOR IMPROVINGHEALTH EDUC
Page 64 and 65: STRATEGIES FOR IMPROVINGADMINISTRAT
Page 68 and 69: OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 70 and 71: ResourcesHere are a number of websi
Page 72 and 73: CULTURAL COMPETENCYArticles and Man
Page 74 and 75: Health LiteracyHelpful WebsitesAmer
Page 76 and 77: HEALTH LITERACYPfizer Clear Health
Page 78 and 79: HEALTH LITERACYClear Language Group
Page 80 and 81: INTERPRETATIONArticles or ManualsTh
Page 82 and 83: INTERPRETATIONLanguage Line Service
Page 84 and 85: OUTREACH AND ACCESSArticles, Books
Page 86: OUTREACH AND ACCESSMeeting the Fami
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Cultural and Linguistic Competency Toolkit - Family PACT

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