Cultural and Linguistic Competency Toolkit - Family PACT
Cultural and Linguistic Competency Toolkit - Family PACT
Cultural and Linguistic Competency Toolkit - Family PACT
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ContentsIntroduction 4Preface 5Overview 7Definition of <strong>Cultural</strong> <strong>and</strong><strong>Linguistic</strong> Competence 11<strong>Cultural</strong> <strong>and</strong><strong>Linguistic</strong> <strong>Competency</strong>Self-Assessment Survey 14Instructions for Administering theSelf-Assessment Survey 15Sample Letter to Staff 20Self-Assessment Survey 21Self-Assessment Survey in Spanish 27Tally Sheet 33Score Sheet 35Underst<strong>and</strong>ing Your Results 36Recording Your Results 37Underst<strong>and</strong>ing Your Scores 48Developing a Strategic Plan 55Strategies for Improving Training <strong>and</strong> Staff Development 56Strategies for Improving Agency Capacity 59Strategies for Improving Health Education of Clients 61Strategies for Improving Administrative Issues 63Using the Strategic Plan Form 65Resources 70<strong>Cultural</strong> <strong>Competency</strong> 71Health Literacy 74Interpretation in the Health Care Setting 79Outreach <strong>and</strong> Access 83
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