Cultural and Linguistic Competency Toolkit - Family PACT

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HEALTH LITERACYPfizer Clear Health Communication Initiativewww.pfizerhealthliteracy.comSeveral useful resources for health care providers as well asresearchers are available at this site, including the Newest VitalSign and Tips for ProvidersArticles, Books and ManualsChecklist for Evaluating Health Education Materialswww.healthed.orgDeveloped by California Family Health Council, this form focuseson what to look for in a health education material.Clear and Simple: Developing Effective Print Materials forLow-Literate Readerswww.cancer.govThis online manual from the National Cancer Institute is astep-by-step guide for developing easy-to-read print materials.Fry Graphwww.healthed.orgThe Fry Graph and its instructions can be used to test the readinglevel of written materials.Health Literacy: A Prescription to End Confusionwww.iom.eduThis excellent book from the Institute of Medicine outlines thehigh cost of low health literacy, backed by research and case studiesand offers useful solutions.OFP CONTRACT 08-85547PREPARED BY CFHC© 201276
HEALTH LITERACYThe Health Literacy Environment of Hospitals and HealthCenters: Partners for Action: Making Your Healthcare FacilityLiteracy-Friendlywww.ncsall.netThis guide was developed by the National Center for the Study ofAdult Learning and Literacy and the Health and Adult Literacyand Learning Initiative at the Harvard School of Public Health.It offers an approach for analyzing literacy-related barriers tohealthcare access and navigation.Health Literacy from A to Z: Practical Ways to CommunicateYour Health Messagewww.healthliteracy.comThis book by Helen Osborne of Health Literacy Consulting is fullof great resources and tips.Teaching Patients with Low Literacy Skillswww.hsph.harvard.eduThis classic book by Leonard and Cecelia Doak and Jane Root isuniquely helpful. Every Family PACT provider would find thisuseful. Downloadable at no cost the Harvard School of PublicHealth website.Videos, Training and ConsultingCalifornia Family Health Council, Inc.www.healthed.orgThe health literacy experts at CFHC can assist health careproviders in assessing, writing, editing, designing, translating,field-testing, and producing easy-to-read, culturally competenthealth education materials as well as providing training in healthliteracy and clear health communication.OFP CONTRACT 08-85547PREPARED BY CFHC© 201277
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OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 4 and 5:
IntroductionThis Toolkit on Cultura
Page 6 and 7:
PREFACE• Understanding Your Resu
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OVERVIEW• The results do not nee
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OVERVIEWResourcesThis section provi
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DEFINITION OF CULTURAL ANDLINGUISTI
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Cultural andLinguistic CompetencySe
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INSTRUCTIONS FOR ADMINISTERING THES
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INSTRUCTIONS FOR ADMINISTERING THES
Page 20 and 21:
Sample Letter to StaffDear [Agency
Page 22 and 23:
Section One: Training and Staff Dev
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Section Three: Health EducationFor
Page 26 and 27: Comments:We appreciate your feedbac
Page 28 and 29: Sección Uno: Capacitación y desar
Page 30 and 31: Sección Tres: Educación de SaludP
Page 32 and 33: Comentarios:Agradecemos sus comenta
Page 34 and 35: OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 36 and 37: Understanding Your ResultsThis port
Page 38 and 39: Example:RECORDING YOUR RESULTSOFP C
Page 40 and 41: RECORDING YOUR RESULTSQuestion 3 wi
Page 42 and 43: RECORDING YOUR RESULTSSTEP 6: Recor
Page 44 and 45: RECORDING YOUR RESULTSSTEP 8: Count
Page 46 and 47: RECORDING YOUR RESULTSSTEP 11: Add
Page 48 and 49: Understanding Your ScoresSection On
Page 50 and 51: UNDERSTANDING YOUR SCORES• This p
Page 52 and 53: UNDERSTANDING YOUR SCORES8-10: If y
Page 54 and 55: UNDERSTANDING YOUR SCORES• Share
Page 56 and 57: Strategies for Improving Training a
Page 58 and 59: STRATEGIES FOR IMPROVING TRAININGAN
Page 60 and 61: STRATEGIES FOR IMPROVINGAGENCY CAPA
Page 62 and 63: STRATEGIES FOR IMPROVINGHEALTH EDUC
Page 64 and 65: STRATEGIES FOR IMPROVINGADMINISTRAT
Page 66 and 67: USING THE STRATEGIC PLAN FORMOFFICE
Page 68 and 69: OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 70 and 71: ResourcesHere are a number of websi
Page 72 and 73: CULTURAL COMPETENCYArticles and Man
Page 74 and 75: Health LiteracyHelpful WebsitesAmer
Page 78 and 79: HEALTH LITERACYClear Language Group
Page 80 and 81: INTERPRETATIONArticles or ManualsTh
Page 82 and 83: INTERPRETATIONLanguage Line Service
Page 84 and 85: OUTREACH AND ACCESSArticles, Books
Page 86: OUTREACH AND ACCESSMeeting the Fami
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Cultural and Linguistic Competency Toolkit - Family PACT

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