Cultural and Linguistic Competency Toolkit - Family PACT

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INTERPRETATIONLanguage Line Serviceswww.languageline.comCertified medical interpreters can interpret over 150 languagesover the phone, over video, and in writing.NetworkOmniwww.networkomni.comNetworkOmni provides over-the-phone interpretation, translationand localization, on-site interpretation and consulting services.Training OpportunitiesBridging the Gap Interpreter Handbookwww.xculture.orgThis handbook from Cross Cultural Health Care Program(CCHCP) was designed to accompany a 40-hour training coursefor medical interpreters. It can also be used for interpreterswishing to study on their own.Communicating Effectively Through an Interpreterwww.xculture.orgThis instructional video/DVD is available from CCHCPfor health care providers to learn to work effectively with aninterpreter.OFP CONTRACT 08-85547PREPARED BY CFHC© 201282
Outreach and AccessHelpful WebsitesAdvocates for Youthwww.advocatesforyouth.orgThis site features outreach programs that work.The California Wellness Foundationwww.tcwf.orgThis website highlights how agencies might obtain funding foroutreach programming as well as other resources and tools foroutreach strategies.Engender Healthwww.engenderhealth.orgThis section of the website highlights how to build a successfulmale outreach component.Family Health Internationalwww.fhi.orgThis website highlights community outreach programs with ideascoming from all over the world.Family PACTwww.familypact.orgThis website features a number of resources for building successfuloutreach programs for various client populations.OFP CONTRACT 08-85547PREPARED BY CFHC© 201283
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OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 4 and 5:
IntroductionThis Toolkit on Cultura
Page 6 and 7:
PREFACE• Understanding Your Resu
Page 8 and 9:
OVERVIEW• The results do not nee
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OVERVIEWResourcesThis section provi
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DEFINITION OF CULTURAL ANDLINGUISTI
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Cultural andLinguistic CompetencySe
Page 16 and 17:
INSTRUCTIONS FOR ADMINISTERING THES
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INSTRUCTIONS FOR ADMINISTERING THES
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Sample Letter to StaffDear [Agency
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Section One: Training and Staff Dev
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Section Three: Health EducationFor
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Comments:We appreciate your feedbac
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Sección Uno: Capacitación y desar
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Sección Tres: Educación de SaludP
Page 32 and 33: Comentarios:Agradecemos sus comenta
Page 34 and 35: OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 36 and 37: Understanding Your ResultsThis port
Page 38 and 39: Example:RECORDING YOUR RESULTSOFP C
Page 40 and 41: RECORDING YOUR RESULTSQuestion 3 wi
Page 42 and 43: RECORDING YOUR RESULTSSTEP 6: Recor
Page 44 and 45: RECORDING YOUR RESULTSSTEP 8: Count
Page 46 and 47: RECORDING YOUR RESULTSSTEP 11: Add
Page 48 and 49: Understanding Your ScoresSection On
Page 50 and 51: UNDERSTANDING YOUR SCORES• This p
Page 52 and 53: UNDERSTANDING YOUR SCORES8-10: If y
Page 54 and 55: UNDERSTANDING YOUR SCORES• Share
Page 56 and 57: Strategies for Improving Training a
Page 58 and 59: STRATEGIES FOR IMPROVING TRAININGAN
Page 60 and 61: STRATEGIES FOR IMPROVINGAGENCY CAPA
Page 62 and 63: STRATEGIES FOR IMPROVINGHEALTH EDUC
Page 64 and 65: STRATEGIES FOR IMPROVINGADMINISTRAT
Page 66 and 67: USING THE STRATEGIC PLAN FORMOFFICE
Page 68 and 69: OFFICE OF FAMILY PLANNINGCALIFORNIA
Page 70 and 71: ResourcesHere are a number of websi
Page 72 and 73: CULTURAL COMPETENCYArticles and Man
Page 74 and 75: Health LiteracyHelpful WebsitesAmer
Page 76 and 77: HEALTH LITERACYPfizer Clear Health
Page 78 and 79: HEALTH LITERACYClear Language Group
Page 80 and 81: INTERPRETATIONArticles or ManualsTh
Page 84 and 85: OUTREACH AND ACCESSArticles, Books
Page 86: OUTREACH AND ACCESSMeeting the Fami
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