Cultural and Linguistic Competency Toolkit - Family PACT

Section Four: Administrative IssuesFor each statement check “Yes” or “No.” If you don’t know or the statement is not applicableto your position, check the corresponding box.31.32.33.34.35.Our agency has developed relationships withlocal schools, training programs, minority healthfairs, or faith-based organizations to recruit newstaff.Our agency consistently collects data on clientrace, ethnicity, country of origin, and spoken orwritten language in health records.Our agency has a person/position withresponsibility for implementing and monitoringcultural competence activities.We maintain an updated profile of thecommunity we serve, including diseasepatterns, demographic, and cultural information.Key staff members of our agency reflect theethnic, racial, cultural, and language diversity ofour client population.Yes No Don’t KnowYes No Don’t KnowYes No Don’t KnowYes No Don’t KnowYes No Don’t Know36.Our agency’s board members reflect thediversity of our client population.YesNoDon’t Knowor N/A37.In my opinion, clinic leadership and staff showappreciation and respect for all co-workers nomatter their cultural and ethnic background.YesNo38.39.40.Our agency has a written plan to implementculturally and linguistically appropriate healthcare services.We have written policies to address concerns orcomplaints voiced by clients regarding unfair orinappropriate treatment due to their race,ethnicity, or the language they speak.Our agency annually assesses our progress inimplementing culturally and linguisticallyappropriate health care services.Yes No Don’t KnowYes No Don’t KnowYes No Don’t KnowCount the number of checked boxes in eachcolumn and enter the total here.Section Four SubtotalOFP CONTRACT 08-85547OFP PREPARED Contract 08-85547 BY CFHCFY2011-2012 © 2012Prepared by CFHC, 2012255