asimo - Honda Malaysia

01TECH CHALLENGE 2008Skill up • Step up • Skill upWhat’son HondaFor more news visitwww.honda.com.my today!Customer satisfaction – thepride and joy of employees.This is the motivationalforce behind Honda’s passionfor its people. Thus,Tech Challenge was createdto instill this motivationand encourage progress inevery step for those who serve our valued customers. Ultimately,this challenge is to achieve the 3 joys – Joy of Buying, Joy ofSelling and Joy of Creating.Tech Challenge started in 2006 as a technical skills competitionto drive skills improvement among the technicians who directlyservice and maintain your Honda. The competition is nowextended to Service Advisors, Parts Controllers as well as Bodyand Paint Repair Technicians, all of whom are responsible for deliveringa totally satisfying Honda service experience to customers.Tech Challenge elevates the pride and joy of Honda personnelwith its unique identity, which they can be proud of. The competitiveplatform also allows them to demonstrate what they’re reallymade of in terms of their skills and knowledge. That motivationundoubtedly contributes to the spirit of Tech Challenge.This year’s Tech Challenge will be a worthwhile event tocelebrate for all, including our customers, as there is moreinvolvement from the dealership service personnel. We wouldalso like to invite 8 lucky customers to attend the Tech ChallengeFinal and experience our personal journey towards achievingthese goals – that is to consistently serve customers better.Tech Challenge kicked off in stages from July until October.The competitiveness and motivationare driven to the climax with thefinale to be held in the Honda MalaysiaTraining Centre in Alor Gajah,Melaka. Let’s wish all the contestantsof Tech Challenge 2008 thebest of luck!02DEALER CUSTOMER RELATIONSMEETING AND CUSTOMERSERVICE EXCELLENCE WORKSHOPA total of 29 CustomerRelations Executives(CREs) and Service Managersfrom 15 authorisedHonda dealers fromacross the central regiontook part in a specialtwo-day workshop –including short lectures, discussions and practical activities –geared toward building a greater understanding of the fundamentalnature of customer relationships. It’s important work,according to Honda Malaysia Sdn. Bhd. Managing Director andChief Executive Officer Mr. Atsushi Fujimoto: “The role of CREs isbecoming ever more important as they are the first contact point.It is all about delighting customers.”20 I with dreams