Health Systems in Action: an eHandbook for Leaders and Managers

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Copyright © 2010 Management Sciences for Health, Inc. All rights reserved. Teachers, trainers, and facilitators may make photocopies of any one chapter from this book for students or participants in a training program for noncommercial use, without prior permission, provided that Management Sciences for Health (MSH) is acknowledged. Photocopying of multiple chapters or of the whole book requires prior written permission from the publisher. Any translation, adaptation, or commercial use of any part of this book in any form or medium requires the prior written permission of the publisher. A permission request form is provided on the MSH website. The trademarks or service marks used in this ehandbook and CD-ROM, including Microsoft Word, and PowerPoint, are the exclusive property of Microsoft Corporation. Health Systems in Action: An eHandbook for Leaders and Managers is not a product of, nor is it endorsed by, Microsoft Corporation. Management Sciences for Health Fax: +1.617.250.9090 784 Memorial Drive Email: bookstore@msh.org Cambridge, MA 02139-4613 USA Website: www.msh.org Tel.: +1.617.250.9500 ISBN 978-0-9819616-2-0 Funding for this publication was provided by the US Agency for International Development (USAID) under the terms of the Leadership, Management & Sustainability Program, award number GPO-A-00- 05-0024-00. The opinions expressed herein are those of the authors and do not necessarily reflect the views of USAID or the United States Government. CD-ROM manufactured in the United States. Director of Strategic Communications: Barbara Ayotte Web Content Manager: Nancy McAdoo Book composition: Edna Jamandre Proofreader: Sue Blake Indexer: J&J Indexing Suggested citation Management Sciences for Health. Health Systems in Action: An eHandbook for Leaders and Managers. Cambridge, MA: Management Sciences for Health, 2010. Available online at http://www.msh.org/ resource-center/health-systems-in-action.cfm and as a CD-ROM.
contents List of Figures viii Health Systems in Action—Country Examples ix Foreword x What People Are Saying about Health Systems in Action xiii Preface xiv Acknowledgments xvii Acronyms xix chapter 1. achieving Results by Strengthening Health Systems Sylvia Vriesendorp Introduction 1:2 Turning frustration into a force for change 1:2 Building functional health systems 1:3 A framework for people-centered health systems strengthening 1:5 Designing management systems with people in mind 1:7 Interventions to build stronger health systems 1:8 The role of management systems in health systems strengthening 1:9 Proven practices 1:10 Glossary of health systems terms 1:10 References and resources 1:11 chapter 2. leading and managing: critical competencies for Health Systems Strengthening Sylvia Vriesendorp Introduction 2:2 When managers lead: A path to results 2:3 From better leadership and management to improved health outcomes 2:4 Developing managers who lead 2:6 Putting management and leadership into action 2:9 Leading and managing at the top 2:13 Leader shifts: A change in thinking and behavior 2:17 Learning to manage and lead: A proven methodology for learning in action 2:22 Proven practices 2:25 Glossary of management and leadership terms 2:25 References and resources 2:26 Appendix 2:28 © 2010 management sciences for health HealtH SyStemS in action
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3. PROMOtiNG GOOD GOVeRNANCe iN PUB
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Where are we going? 4. PLANNiNG the
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How will we get there? 4. PLANNiNG
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APPenDIX D. Activity Selection Deci
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CHAPteR 6 Managing Finances and Rel
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CHAPteR 8 Managing Information: Mon
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8. MANAGiNG iNfORMAtiON: MONitORiNG
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