Health Systems in Action: an eHandbook for Leaders and Managers

Designing an M&E tool 8:27
Design an evaluation for learning 8:30
HIS data: Strengths and limitations 8:38
Proven practices 8:39
Glossary of M&E terms 8:40
References and resources 8:42
Appendix 8:46
Chapter 9. Managing Health Service Delivery
Ann Buxbaum
Introduction 9:2
Elements of the health service delivery system 9:3
Element 1: Establishing and maintaining high-quality services 9:4
Element 2: Assuring equitable access for all people and communities 9:12
Element 3: Providing integrated services 9:19
Element 4: Scaling up 9:23
Element 5: Providing community-based primary health care 9:29
Element 6: Working with the private for-profit sector 9:33
In summary 9:36
Proven practices 9:37
Glossary of service delivery terms 9:37
References and resources 9:39
Appendix 9:43
list of Figures
Chapter 1
Figure 1. Framework for People-Centered Health Systems Strengthening 1:6
Chapter 2
Figure 1. Leading and Managing for Results Model 2:5
Figure 2. Leading and Managing Framework 2:8
Figure 3. Integrated Leading and Managing Process 2:12
Figure 4. Challenge Model: From Vision to Action 2:23
Chapter 3
Figure 1. Model of Good Governance 3:3
Chapter 4
Figure 1. Leading and Managing Framework 4:4
Figure 2. Strategic and Operational Planning Continuum 4:5
Figure 3. Components of an Operational Plan 4:25
Figure 4. Feasibility Checklist 4:26
Chapter 5
Figure 1. Human Resources for Health Action Framework 5:3
Chapter 7
Figure 1. How Reducing Common Types of Wastage Can Increase
Therapeutic Benefit 7:3
Figure 2. Pharmaceutical Management Cycle 7:5
www.msh.org/resource-center/health-systems-in-action.cfm HeAltH SySteMS In ACtIon
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