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The Cranfield MSc Logistics & Supply Chain Management ...

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� Planned and coordinated the Global Customer/ Partner Satisfaction Surveys for Siemens Enterprise Communications. Analysed the outcomes and<br />

presented the management summaries to the local companies on the phone. Used the survey results to design an action plan and involved teams from the<br />

local companies.<br />

� ���������������������������������������������������������������������������������������� Concept development with elements of Customer<br />

Segmentation and Satisfaction (Customer Value Identification Model) which is the tool currently used to analyse customer profiles by Siemens Enterprise<br />

Communications.<br />

For more information, or to contact the team about any of our students, visit www.cranfieldsomcareers.info/contactus Page 3 of 3

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