Toll Today March 2011 - TOLL Group

Toll Group
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Preparing our Teams for Emergency Situations
1 Boardwriter
and Legal Counsel,
Amy Brown.
2 Superannuation
Manager, Cheryl
Barbary offers her
support in the
information centre.
3 Senior management
involved in the crisis
training. L-R: Wayne
Gordon, Nick
Prescott, Andrew
Ethell, Paul Little AO,
Kerryn Barnes and
Bernard McInerney.
4 Nicole Durre takes
a call in the information
centre.
As part of our ongoing program of aligning Toll
processes across the Group, we have developed
a new emergency management program. This will
be rolled out across the Group over the coming months.
As an employer of over 40,000 staff, operating 1,200 sites
world wide, it’s imperative that we have a standard process
that everyone is aware of and can use when an unforeseen
situation happens. This system for responding to emergency
situations has been implemented by Group Security
Manager, Jamie Ruscoe with consultant Liz Puddy, and
supported by Paul Little ao and Toll’s senior executives.
Jamie and Liz have been working closely with the team
at Corporate to adapt existing structures and practices to
fit in with the vision for Toll. Each support team has received
training over the past few months, and got the opportunity
to put their knowledge and expertise into practice with a
role play event.
On Monday 20 December the team held a simulated
crisis and emergency management team exercise. Entitled
Exercise Christmas Cheer this provided an opportunity for
participants to practise their recently learnt response skills
and techniques.
The scenario was based on a fictitious fatal accident at an
offshore operation. The team had to work out how to solve
the issue, how to communicate the incident and how to
manage the crisis whilst managing Toll’s image and reputation.
As this was the first time the various parts of the team had
come together to hone their skills, everyone got on with
the task at hand very quickly and did an excellent job of
responding to the emergency, using the new processes
and procedures.
Exercise Christmas Cheer ran for approximately four hours
and with the help of some very talented role-players, team
members were provided with a credible scenario.
Over the coming months, the team will continue to develop
their skills and put them into practice with more simulations.
Other Toll divisions will also start their training and
exercises, so that if and when an emergency does happen,
we are all prepared to deal with it as One Toll.
If you have any questions regarding the exercise,
please do not hesitate to contact Jamie Ruscoe:
jamie.ruscoe@tollgroup.com n
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