PA GE Train and Ferry Whistles Blow for the Last Time - TOLL Group

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Toll Provides Customised
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Train and Ferry Whistles
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Inaugural Toll Logistics (Asia)
Golf Challenge 2008
JUNE – AUGUST 2008

02 03
MANAGING DIRECTOR’S REPORT
Paul Little – Managing Director
Second Step
IN 2001, TOLL DEVELOPED THE GROUND
BREAKING AND HIGHLY SUCCESSFUL
SECOND STEP – A PROGRAM DESIGNED TO
OFFER EMPLOYMENT OPPORTUNITIES FOR
PEOPLE WHO, AS A RESULT OF PREVIOUS
DRUG AND INCARCERATION ISSUES, FIND
IT DIFFICULT TO OBTAIN OR RETAIN
SUITABLE EMPLOYMENT.
Toll have employed over 140 people through
the program and many have gone on to be
outstanding loyal employees.
Our core belief is that anyone could be in
this situation. These people have tripped up,
made a mistake, they’ve paid for that, and
they’re desperate to get their lives back in
order. A job is crucial to long term recovery,
but many struggle to get back into the
workforce and find an understanding
employer.
Invariably drug addicts have alienated
themselves from their friends, certainly from
employment and quite often family. They are
out there with a willingness to continue their
recovery, but without the opportunity and
support.
Toll’s Second Step program provides a period
of supported employment and aims to help
people to:
replace their previous lifestyle with a
safer and more constructive one;
re-establish themselves within the
working world;
develop strategies for coping with
difficulties in daily life;
establish a lifestyle and work habit that
will help them avoid resuming previous
self destructive behaviours; and
move on to the next stage of their life with
skills, experience and a solid reference for
future employment.
As long as participants commit to remain
drug free, and agree to weekly testing, they
are offered a suitable position for 12 months.
Toll matches them with a mentor or a work
place buddy and provides assistance like
time off to attend counselling or court cases.
Candidates are recommended to Second
Step by a variety of partner programs. These
partner programs have worked with them
prior to placement and continue to provide
support and counselling throughout the
period of employment.
Ninety-five percent of the people who enter
the program complete it and the majority stay
with the company. They really do appreciate
the chance they have been given and they
have become outstanding employees.
We’ve had marriages, we’ve had babies,
we’ve had people returning to university,
we’ve had a whole raft of people excelling in
their lives – and that’s tremendously
rewarding.
One of the common themes we see is that
governments struggle to support these sorts
of programs as aggressively as we think they
should, and so business is well placed to step
up to the plate.
The ABC’s 7.30 Report ran a feature on the
Second Step program which received an
overwhelmingly positive response from the
community, organisations and corporates.
You can view the television feature and
transcript from the home page of our website
at www.tollgroup.com – then click on Toll
Community – The Second Step Program.
In addition, Second Step has benefited Toll in
unexpected ways and now we plan to expand
the program nationally and internationally
and that includes assisting other corporates
who are interested in potentially following
suit.
We will be hosting a couple of luncheons for
our major customers and suppliers in late
July to share our experience and offer the
opportunity to consider how other businesses
can profit from taking a step in a different
direction.
EXTRACT FROM ABC 7.30 REPORT
24 MARCH 2008
REPORTER: NATASHA JOHNSON
Reporter: At 4.00 am on a cold winter’s day
18 months ago, recovering drug addict
Second Step Member set off on an arduous
ride into a new life.
She’d recently been released from jail with
no money, no possessions and no one to turn
to, except welfare agencies that gave her
clothes, a bike, and a place in a supported
employment program run by Toll Holdings.
Every day for the next three months, she
spent three hours travelling each way by
bike and train, from a boarding house in
Melbourne’s northern suburbs to a job
hauling boxes at a warehouse in the west.
Second Step Member: Every day I used to
think "What the hell am I doing? This sucks,
I hate it, I don’t want to do this," but I kept
going, every day. They offered me something
nobody ever would. They believed that
I could do it. They trusted me, so I promised
them I would do it. So I had to.
Paul Little, Managing Director, Toll Holdings:
It’s that sort of drive that I think makes her
such a wonderful employee today.
Reporter: Before she landed in jail, she lived
under this bridge in a drug addled haze. It
was the miserable climax of a 15 year
addiction that started with marijuana and
ended with ice. Her parents were alcoholics,
her childhood was overshadowed by violence
and neglect and she was sexually abused at
the age of nine. Drugs helped ease the pain
but led her into stealing, dealing and
prostitution. But 18 months on, her life has
been transformed. She now gets her highs
jumping out of air planes, and has a new
circle of friends and delights in the basics
most of us take for granted.
Second Step Member:
Just for you, my friend.
I live in a house; it’s got
furniture inside it. I eat
food, real food. I drive a
car. I have money. Life is
pretty good. I’m liking it.
Reporter: She attributes her success to Toll’s
Second Step program which over the past
seven years has employed 132 people with a
drug or criminal history looking for a fresh
start.
Ruth Oakden, Chaplain, Toll Holdings:
Sometimes helping someone be work ready is
about ringing them up, when I get up in the
morning say "Are you out of bed yet? I am". It’s
a short-term getting someone started but it’s
the kind of thing that stops someone getting
into the workforce themselves. Because if they
miss the alarm on their first day at a new job
they haven’t got the supports in place, chances
are there’s not going to be a second day at the
new job.
Second Step Member: It
gives people like me hope.
Hope that someone will
believe in them. That they
are willing to change. You
can get out, and live a
normal life.
MANAGING DIRECTOR’S REPORT
Toll Disclosure Hotline
‘Help Toll, Help You’ Coming Soon
AS A GLOBAL LOGISTICS INDUSTRY LEADER TOLL AIMS TO BE A MODEL EMPLOYER FOR
THE MORE THAN 35,000 PEOPLE WHO WORK FOR US AROUND THE WORLD. OUR
CUSTOMERS EXPECT OUR TEAM TO BE THE MOST EFFICIENT AND PROFESSIONAL IN THE
INDUSTRY AND WE ARE DETERMINED TO MEET THAT CHALLENGE.
Toll does not tolerate fraudulent or improper conduct by its
employees or contractors. Importantly, the company does
not tolerate reprisals against people who come forward to
disclose improper conduct.
The Toll Disclosure Hotline is being implemented to further
enhance the reporting of fraud and improper conduct and
to complement the Toll Code of Practice.
KEY POINTS
Toll Disclosure Hotline is being introduced in Australia.
Callers can remain anonymous or ask for their identity
to be protected (the law does not allow the sharing of
contact information under these circumstances).
Callers cannot be victimised and reprisals will not be
tolerated.
Information will be professionally investigated.
The Board of Toll will receive reports of fraud and
improper conduct and ensure appropriate action is
taken.
The Hotline provides an impartial process for employees (including subcontractors and agents)
to report fraud and improper conduct and to allow a professional investigation. Given the
increasing size of Toll, the Disclosure Hotline provides reporting of fraud and improper conduct
right up to the Board.
Employees are encouraged to make disclosures in good faith knowing that they have the support
of the company to protect them against victimisation, harassment, or discriminatory treatment.
All disclosures will be investigated by the company to ensure appropriate action is taken where
necessary. The Hotline does not remove responsibility of business units to manage instances of
misconduct.
Toll has also developed a Disclosure Protection Policy which will be made available to every
employee, and further details the types of serious misconduct that should be reported. This
policy is designed to complement the normal channels for reporting any workplace issues to an
employee’s immediate supervisor, business unit General Manager or HR Manager.
The Toll Disclosure Hotline will be available across all states and territories of Australia. Please refer
to the Toll Intranet under ‘Toll Disclosure Hotline’ for more information on how you can access the
Hotline service and view a copy of the Disclosure Protection Policy when it becomes available.
The implementation of the Toll Disclosure Hotline complements the Company’s commitment to a
strong culture of corporate compliance and ethical behaviour.
If you have any questions on the Toll Disclosure Hotline service or Disclosure Protection
Policy, please contact:
Richard Wilson Bernard McInerney
General Manager Company Secretary
Business Assurance and Internal Audit PHONE +61 3 9694 2843
PHONE +61 3 9694 2878
Letter to Employees follows on the next page.
TOLL TODAY JUNE – AUGUST 2008

04
MANAGING DIRECTOR’S REPORT
Toll Disclosure Hotline
Letter to Employees
Dear Colleague
In view of our company’s commitment to strong corporate governance, we are eager to
maintain a culture in which employees are keen to engage and participate and in which
workplace misconduct is identified and reported.
To further assist us in achieving this aim, and make it easier for employees to report
misconduct, we are introducing an employee Disclosure Hotline service, for Toll.
The Toll Disclosure Hotline is an independent and confidential, telephone, email, intranet, fax
and mail service that provides a central channel for employees to report improper conduct in
the workplace, like:
theft
fraud
improper conduct or other unethical behaviour.
We want you to feel confident that you can report workplace fraud and improper conduct
without fear of retribution or reprisal. To guarantee the Hotline’s independence, an external
provider, Deloitte, is responsible for operating the Toll Disclosure Hotline service. When an
employee makes a call to the Disclosure Hotline they will be provided with a unique caller
identification number. This number is the sole identifier of the call and the information provided
in relation to that call. The call management system does not record the callers originating
phone number.
Any call that you make to the Disclosure Hotline service will be dealt with by operators who are
trained to gather and record sensitive information from employees and stakeholders. A Deloitte
Forensic Investigator will prepare a report based on the conduct disclosed and send this
to Toll’s Disclosure Co-ordinator, located in the corporate office, who will then decide how to
further investigate the matter.
We are strongly committed to reducing and ideally eliminating workplace fraud and improper
conduct. Consequently, we encourage you to use this service to report any fraud
or improper conduct that you encounter in the workplace. I cannot emphasise enough that the
success of the Toll Disclosure Hotline will rely upon the support of all Toll employees and
subcontractors.
There will be a number of ways available to report workplace fraud and improper conduct.
These include:
Calling the Toll Disclosure Hotline – available 24 hours a day, 7 days a week.
Emailing along with a direct reporting procedure accessible via a secure Toll Disclosure
Hotline Intranet site.
Mailing or Faxing.
The above contact details will be available soon. In the meantime, you can access further
information about this service by clicking on the Disclosure Hotline link from the Toll Intranet
Home Page.
Yours sincerely
TOLL HOLDINGS LIMITED
PAUL LITTLE
Managing Director
Consolidation
GLUCK FORWARDING
On 30 May, Toll acquired Gluck Forwarding –
an Australian freight forwarding agent,
customs brokerage and clearance provider
to Australian importers and exporters of
ocean and air freight. Shipments between
Australia and Asia represent more than
75 percent of shipments handled, with the
balance including shipments between
Australia and North America and Europe.
The Gluck service offer is particularly
complementary to Toll’s existing capabilities
and services in Australia and Asia and is an
exciting addition to our cross-border
capability. The business has a very strong
team and an excellent network in line with
our global forwarding business model. Gluck
Forwarding will be integrated within the
Australian operation of Toll Global Forwarding
(TGF) and its former owners Mark Kellett and
Brendan Moloney, as well as other members
of the Gluck senior management team will
assume senior management positions
within TGF.
UNITED CARRIERS
On 7 May, Toll signed a conditional purchase
agreement to acquire United Carriers – a
New Zealand Northland trucking company
with an annual turnover of NZ$50 million,
360 employees and 220 trucks.
The highly complementary business will add
significant value to Toll’s inter-modal road
and rail business, and expand our existing
businesses in New Zealand into Northland
where our presence was previously limited.
COURIER AUSTRALIA
On 30 April, Toll acquired Courier Australia –
a courier and express transport and logistics
company, based in Western Australia –
boosting Toll’s presence and scale in the
courier and express business segment.
Courier Australia was established in 1959
and employs over 600 people including
independent contractors.
On behalf of the
Toll Group, we welcome
all new businesses
and employees to the
Toll family.
A Message to the Staff
of Toll NZ
ON MAY 5 TOLL HOLDINGS ANNOUNCED
THE SALE OF ITS NEW ZEALAND RAIL
AND FERRY OPERATIONS TO THE NEW
ZEALAND GOVERNMENT. THE SALE
INCLUDES TOLL RAIL, INTERISLANDER,
HILLSIDE ENGINEERING, TRANZ METRO
AND TRANZ SCENIC WITH SETTLEMENT ON
30 JUNE 2008. ALL OTHER TOLL OPERATIONS
IN NEW ZEALAND INCLUDING TOLL
TRANZLINK, TOLL LOGISTICS, TOLL PRIORITY
AND TOLL GLOBAL FORWARDING WILL
CONTINUE TO BE OWNED AND OPERATED
BY THE TOLL GROUP.
It is now nearly five years since Toll became
the majority shareholder in the company that
was then known as TranzRail. We completed
a full takeover in 2007 after a lengthy stand off
with a US investor.
It has been an incredible journey since we
arrived in October 2003. At that time the
company was close to insolvent and there
were mixed views from many of the staff
about what the future held. I can still recall
going to some of my first site meetings, the
issues that were raised, the comments about
how you had heard it all before, and many
of you could see no reason to believe that
"these people from across the ditch
(Australians)" were going to be any different.
It only seems like yesterday.
From that precarious start I believe we
(and I mean all of us), as Toll New Zealand
have made a difference across all business
units, a significant difference. We have been
able to achieve long-term contracts with key
customers who in the past had felt alienated
and were very unsupportive of the old and
subsequently the new business. Instead
of criticism coming from our customers,
slowly we were able to turn things around
and gain their support.
Respected business leaders, including Solid
Energy CEO Don Elder (one of our biggest
customers) openly criticised the performance
of rail. More latterly we have been openly
thanked for our improved efficiencies and
performance. We have been able to improve
capacity, performance and reliability across
all sectors of the business and in doing so we
have returned the business to a viable state.
Along the way we have achieved many
notable things and Hillside Engineering is a
case in point. Prior to Toll taking over in 2003
they were on the verge of closure. In the four
and a half years since, we have seen staff
numbers double and recent long-term
contracts gained ensure the future for the
Dunedin operation is bright. Toll Rail winning
an EECA Energywise Award for fuel saving
initiatives, record numbers travelling on the
Tranz Alpine, major improvements to the
Interislander ferry fleet, HR Corporate winning
a national award, Toll Tranzlink’s technology
award, major improvements in rail safety
awareness and the establishment of the Chris
Cairns Foundation are but just a few.
However, without doubt the biggest highlight
for me has been the dramatic change in the
culture of our staff. The negativeness has
gone, the ‘can do’ attitude is alive and well
and the pride in the uniform is so evident. All
of this is a result of the commitment that you,
our fantastic staff, have given.
As many of you would have heard on my
recent site visits to update you on the sale,
the sale has been one of the most difficult
times in my working life. I have been incredibly
humbled by the words, emails, letters and
calls I have personally received since the sale
was announced. In my heart I didn’t want it to
happen but we knew it was the only outcome
that would sure up the future for our staff and
stakeholders.
There was no doubt we all wanted clarity on
the way forward and this has now been
achieved. So it’s with incredibly mixed
emotions that we bid farewell to all those Toll
employees who will transfer over to the new,
Crown entity at the end of June. A new era
will begin from July 1.
As part of the sale transition agreement,
I will be remaining with the new business,
along with Grant Devonport our CFO, GGM
Toll Rail Joe Garbellini and General Counsel
Greg Steele. We will be seconded to the
FEATURE
Train and Ferry Whistles Blow for the Last Time Under
the Toll Banner
Government to assist with a smooth transition
to the new owner. It will be an exciting time,
as plans for the future can be made with some
clarity and we can all be part of the
resurrection of rail in New Zealand.
To our staff in the remaining Toll businesses,
I think the way is now open for you also.
Clarity now exists for your operations and the
acquisition of United Carriers can be no
clearer indication of what lies ahead.
In closing, may I extend to all of you my
sincere thanks for the fantastic contribution
you have all made to our business in New
Zealand. I am very proud of our achievements
over the last four and a half years and you all
should be too. I do believe though that the job
is not finished. Regardless of the colour of our
uniforms, we have an obligation to the country
and ourselves to finish the job, and with that
in mind I wish you health and happiness for
the future as we all move forward making the
transport and logistics industry in this country
better and better.
Thank you and regards
David Jackson, CEO Toll NZ
On behalf of the Toll Group, we sincerely wish
the team the very best.
In May 2004, seven months after the acquisition of
Tranz Rail, a new company was unveiled called Toll
NZ Limited with a new management team, structure,
identity and attitude lead by CEO David Jackson.
Today, we thank the team for their commitment and
outstanding effort and farewell and wish them all the
success in the future.
As part of the sale transition agreement, CEO
David Jackson (front row, fourth from the left), CFO
Grant Devonport (not pictured), General Counsel
Greg Steele and Group General Manager Toll Rail
Joe Garbellini (back row second and third from left
respectively) will be seconded to the Government to
assist with a smooth transition to the new owner.
05
TOLL TODAY JUNE – AUGUST 2008

06
CORPORATE
Toll Safety Conference
Ken Gaunt presenting the OH&S
Strategy Direction.
THE TOLL RISK MANAGEMENT
CONFERENCE WAS HELD
RECENTLY IN MELBOURNE WITH
SOME 55 TOLL PARTICIPANTS
FROM AUSTRALIA, NEW ZEALAND
AND ASIA.
The purpose of the conference was
to help improve safety across the
Toll Group by sharing ideas and continue efforts in developing a
consistent approach to safety across Toll.
The conference was opened by Toll Group Managing Director Paul
Little who presented the first Managing Director’s Award to Toll
AutoLogistics and introduced Toll Safe as an approach to further
improve safety throughout the Group.
Presentations were made by Toll CFO Neil Chatfield, Corporate Risk,
business units from Australia and New Zealand plus external speakers
from BlueScope Steel and other specialists. As important as the
presentations were, it was the many syndicate discussions and
feedback sessions which took great advantage of sharing knowledge of
the different levels of experience of the Risk Managers attending and to
develop specific safety action plans and make use of the ideas. It also
established a helpful network of Risk Managers across the Toll Group.
Following an introduction presentation by Ken Gaunt on the Safety
strategy of the Group, highlights of the business presentations were:
Paul Anderson from Toll NZ outlining how they improved the safety
culture in their rail, road and ferry business through a focus on
training, hazard management plus a health and wellbeing program.
Don Mead from in2store also talked about raising safety awareness
with programs to better involve all employees.
Peter Howard provided an update on the transport of dangerous
goods.
The ‘Chain of Responsibility’ was explained by Phil Crook and
Kim Patrick.
Peter McCormack from Virgin Blue Australia outlined the challenges
of manual handling of luggage.
Bob Lovf from Toll AutoLogistics outlined their extensive design
improvements to their trailer designs and other technical
improvements, plus fatigue management techniques, particularly
for long distance drivers.
Veronica Cooper from Toll Personnel talked about the value of careful
recruitment and training plus the benefit to employees of good injury
management.
Phillip O’Connell from Toll Rail (NZ) talked about the specific safety
challenges in the rail business and how they apply their rail safety
management system.
Mary Vespa from SPD talked about the details of the successful SPD
safety strategy and the establishment of a team to convert existing
processes to make better use of the new National Safety Audit Tool
being introduced in Australian industry.
Fiona King, Peter McCormack, Allyson Sullivan, Mauro Madrigale,
Phillip O’Connell and Paul Rosbrook.
Ang Huay Boon, Bill Ebdon, Peter Howard, Amy Goodwin, Don Mead,
David Bushell and Melanie Wainwright.
Other important presentations included: Pierre Lauwers introduced
the Environmental Risk Management Program. Melanie Wainwright,
Toll IT RISC system; Paul Peters, Toll Insurance Program; Adam Martin,
controlling legal risks; Joseph Chung-Voon, Justin Crowley, Phil James,
Mauro Madrigale and Vaska Ristevska regarding injury management;
Kim Patrick and David Knowles led syndicate discussions on safety
issues.
External guest speakers who also presented were, David Porteous
of BlueScope Steel who spoke from a customer perspective about
identifying and controlling significant risk and continual improvements
and the importance of training employees to work safely. Liz Puddy
of LP Consulting outlined the benefits of planning crisis management.
Peter Hobart the CEO of EDN’s (Enterprise Development Network)
talked about the benefits of encouraging a safety culture within an
organisation. Haydn Hewitt and Daryl Megna from AON presented the
benefits of risk profiling.
An enlightening presentation was made by Belinda Jacobson from the
Amy Gillett Foundation about cycling and road safety. The consensus
of the conference was to make better use of the numerous safety
initiatives and materials developed within Toll for use by all businesses
and to further develop consistent safety procedures such as a safety
audit criteria. This also applies to the development of safety training
and the establishment of workshops to address key safety issues as
they arise.
Chua Eng Chai, Mary Vespa, Pierre Lauwers, Ian Hancock, Marie Scotson,
Joseph Chung-Voon, Stephanie Tan and Victor Tan.
Greg Allen, Veronica Cooper, Soh Guan Seng, Kane Pitman, Paul Anderson and
Vaska Ristevska.
Joel Benfold, Phil James, Peter Dronsky, Andrew Lim, Peter Dwyer, Neil Salvador
and John Simic.
Lee Smith, Andrew Schreck, Narelle Alex, Jeanette Bekhazi, Conor Healy,
Phil Crook, Justin Crowley and LaiKuen Ng.
Managing Director’s Safety Award
THE NEW INNOVATIVE CAR CARRIER TRAILERS THAT REDUCE
THE RISK OF MANUAL HANDLING AND FALL ACCIDENTS WAS
ONE OF MANY SAFETY INITIATIVES IMPLEMENTED BY TOLL
AUTOLOGISTICS LEADING TO THEIR AWARD WIN.
At the recent Toll Risk Management Conference Paul Little presented
the first ‘Toll Managing Director’s Award’ for ‘OH&S Management
Initiatives and Safety Achievements’ to Toll AutoLogistics General
Manager Barry Clark.
Congratulations to Barry and his team at Toll AutoLogistics as this
was in recognition of their improvements in safety and reduction in
work injuries to Toll employees through a focus on safety practices,
such as driving hours and very significant and innovative engineering
improvements including new car carrier trailers to reduce the risk
of manual handling and fall accidents.
Toll AutoLogistics had strong competition to win the award from
Superannuation News
Consolidation of Superannuation Funds
NO MATTER WHAT SUPER FUND YOU ARE A MEMBER OF WITH
YOUR EMPLOYMENT WITH THE TOLL GROUP YOU MAY BE ONE
OF THOSE EMPLOYEES THAT HAS MULTIPLE FUNDS.
How many other Super Funds do you have?
There are over 25 million super accounts held by 9 million workers!
Having one Super Fund means:
One set of fees.
One statement of your benefit.
One investment strategy but usually with multiple investment
options to choose from.
Is there anything you should check before any action is taken?
Check exit fees on Super funds before rolling over.
Review benefits held in your funds such as insurance.
If unsure seek Financial Advice.
How do you rollover from your Super Fund?
Obtain a rollover Super Transfer Service form from your preferred
Toll fund.
Complete one form for each super account.
Return form to your Super Fund to action transfer of benefit.
CORPORATE
six other businesses from Australia and New Zealand improving their
injury frequency rate in excess of 60 percent and others who have
maintained a very low injury frequency rate.
The consensus of the conference was to make better use of the
numerous safety initiatives and materials developed by various
businesses for use by all businesses. In addition, further develop
consistent safety procedures with input from all businesses such as
safety audit criteria.
This also applies to the development of safety training and the
establishment of workshops to address key safety issues as they
arise.
Below left: The new innovative car carrier trailers that reduce the risk of manual
handling and fall accidents was one of many safety initiatives implemented by
Toll AutoLogistics leading to their award win.
Below right: Toll Group Managing Director Paul Little (right) presents the award
to Toll AutoLogistics General Manager Barry Clark.
Are you missing any super?
If you lost a winning lotto ticket, would you look for it?
If you lost your wallet, would you search for it?
Why is your super any different? It’s your money!
Approximately one in every three people have lost Super.
$11.9 billion of lost super accounts are registered with the ATO.
How do you search for lost super?
Online: www.ato.gov.au
Or Call: 13 28 65
You will need to provide Tax File No (TFN), Name, Date of Birth and
contact details.
What should you do if you find lost super?
Consider consolidating it into your main super account.
If you have any further questions on superannuation you can email:
Cheryl Barbary – Superannuation Manager, Toll Group
EMAIL cheryl_barbary@toll.com.au
SUPER $
SUPER $
SUPER $
SUPER $
Your Main Super
Account
07
TOLL TODAY JUNE – AUGUST 2008

08
ENVIRONMENT
Environment Energy Assessments
TOLL IS CURRENTLY UNDERTAKING
ENERGY ASSESSMENTS TO MEET
ENERGY EFFICIENCY OPPORTUNITY
PROGRAM REQUIREMENTS. ENERGY
ASSESSMENTS WILL PROVIDE ACCURATE
ENERGY USE AND EQUIVALENT EMISSIONS
DATA SUPPORTING THE REQUIREMENTS
OF BOTH ENVIRONMENT PROGRAMS
AND ARE A CONTINUATION OF TOLL’S
COMMITMENT TO MANAGING OUR
ENVIRONMENTAL FOOTPRINT.
The assessments focus on the high energy
usage areas within Toll and require a specific
understanding of energy distribution in order
to implement savings and their related costs.
Toll has focused on its highest energy use
areas namely road transport where variations
in energy use are as large as 30 percent
for the same vehicle type under different
operating conditions.
Toll IPEC ‘Greening’ the Way
TRANSPORT COMPANIES CAN NOW
REDUCE THEIR ENVIRONMENTAL IMPACT
CHEAPLY AND EASILY, THANKS TO TOLL
IPEC IN WA.
Toll IPEC, in partnership with the Department
of Environment and Conservation’s (DEC)
CleanRun project, has just completed a world
first trial to reduce emissions in the transport
sector through driver behaviour change. The
trial worked with drivers to voluntarily reduce
unnecessary idling.
DEC has designed a program based on the
trial outcomes that it is now rolling out with
other transport companies. It is expected
Driver Zoran Milnar shows idle-free signage
on trucks.
The same energy assessment was conducted
on Toll Shippings’ ‘Victorian Reliance’ where
identifying the ship’s fuel usage under normal
operating conditions have detected further
potential energy saving areas that meet
program compliance.
In our Facilities area, Toll is about to engage
energy consultants to identify site energy use
and finally Toll will investigate the energy use
requirements of our aircraft having similar
varying conditions as shipping.
All results of energy assessments will be
discussed with specific Business Unit
management representatives aiding in
identifying potential financial savings against
a Return-On-Capital Investment period.
WHY IS REPORTING SO IMPORTANT?
Current environment reporting is evolving to
meet the requirements of a National Emission
that future participants will reduce idling
times by an average of three hours per week,
during pick-ups, deliveries and while waiting
in line.
Over a year, each 3-tonne truck driver can
save 200 litres (AU$300) worth of diesel
emissions from polluting Perth’s air including
half a tonne of CO2. These amounts increase
significantly in 4 and 5-tonne trucks that are
common in commercial fleets.
If a fleet of 80 3-tonne truck drivers were to
reduce idling times by three hours each this
would save almost 16,000 litres (AU$25,000)
worth of diesel emissions and 45 tonnes of
CO2 emissions each year. These dollar figures
are based on a diesel price of $1.60 per litre
but prices are steadily on the rise.
Toll IPEC WA State
Manager Kenton Muller
is impressed with the
reductions in fuel
consumption but also
sees a ‘bigger picture’
in terms of the other
benefits of this trial.
Trading Scheme (Carbon Trading). The
scheme will be supported by the National
Greenhouse and Energy Reporting (NGER)
program, designed to combine our existing
environment programs and introduce more
stringent reporting and emission management
requirements.
To meet these requirements Toll has
structured environment management around
two specific requirements: ensuring emission
and energy use are accurately reported and
managed effectively.
Toll’s first step utilises GEMS (Greenhouse
Emission Management System) providing
emission and energy use data per business
unit against the relative emission source
whilst providing Toll’s Treasury and Tax
department with an emission tracking
capability against a known carbon trading
scheme target or value.
"The most important aspects of this trial are
the environmental and health benefits. The
trial has given drivers a broader understanding
of the issues involved as well as created a bit
of camaraderie between them," Kenton said.
"The fuel savings are significant but it’s more
of an add-on bonus for companies."
The behaviour change program is being
offered free of charge to transport companies,
or other suitable organisations, that want to
be involved. Kenton can see this program
taking off across Perth's industrial district.
"The next step could be to
create an ‘idle-free’ zone
across the Forrestfield
and Kewdale industrial
area using Toll as the
example," he said.
"Most companies these days have
environmental statements and they will do
whatever they can do to live up to those
statements. I’m sure many will take on these
kinds of programs."
A further encouraging result of the trial
is that 79 percent of drivers said their
Finally, Business Unit emission data will
be held within each Business Unit, and used
to make more accurate calculations
of specific emissions against abatement
initiative targets enabling each Business Unit
to manage their emissions against their
reported strategic Budget Plans.
If you have any queries, please contact the
Group Environment and Energy Manager,
Pierre Lauwers (pictured above)
on + 61 3 9694 2888.
Driver Jason Fleeton ‘turns off’.
participation in the trial had kick-started the
adoption of other environmentally friendly
behaviour, such as not idling their own cars
and turning off excess lights.
For more information or to get involved
with the program contact Gareth MacRae
on + 61 3 6467 5123 or
EMAIL gareth.macrae@dec.wa.gov.au
Hamilton 400
At the Pits Bruce Whittaker from NZ Steel with his wife Yvonne.
THE INAUGURAL HAMILTON 400 V8
SUPERCARS ‘EVENT’ RECENTLY HELD
IN NEW ZEALAND WAS A GREAT WEEKEND
OF RACING ALL AROUND WITH TOLL
CARS GETTING THE CHEQUERED FLAG ON
BOTH DAYS.
A large number of VIP guests and customers
hosted by Toll NZ enjoyed the hospitality
in the Toll Racing corporate suite with the
highlight for many being able to go down to
the pits and see the cars first hand.
Toll Holden Racing Teams' Garth Tander led
the race from start to finish clean sweeping
all three races taking the number one spot on
the podium.
The win was Commodore’s eighth straight in
New Zealand, Holden having won all seven
previous rounds at Pukekohe, while it was
NEW ZEALAND
also Tander’s 13th championship round
victory and his first for Toll HRT.
HSV Dealer Teams Rick Kelly only just missed
out on a podium position – but did enough to
become the new V8 Supercar Championship
leader – on the final day of the Hamilton 400.
A long pit stop in Race 2 cost Kelly a few
positions and put him further down the order,
while he was able to make ground in Race 3,
the combined points from all three races put
him just outside of the top three for the
inaugural Hamilton round.
Paul Dumbrell was on his way to gaining
some valuable track positions in the final
race, after climbing his way through the field
in Races 1 and 2. An incident with Cameron
McConville late in the race damaged the
front end of his car and left him out of
the race.
Both Toll sponsored vehicles got the chequered flag on both days. Above left is HSV Dealer Team's Rick Kelly
and above right is HRT's Garth Tander.
09
TOLL TODAY JUNE – AUGUST 2008

10
NEW ZEALAND
Overlander Truly Back on Track
NEW ZEALANDERS WHO SAID THEY
WOULD SUPPORT THE OVERLANDER
RAIL SERVICE BETWEEN AUCKLAND
AND WELLINGTON IF IT CONTINUED
HAVE STAYED TRUE TO THEIR WORD.
Between July 2007 and January 2008,
over 26,000 passengers travelled on the
scenic train journey, and in the 2007 year
alone each service carried an increase
of 20 percent over the previous year.
Toll NZ Corporate Affairs Group General
Manager Sue Foley says TranzScenic
staff have played a key role in rebuilding
the service, right down to improving and
achieving a 'true Kiwi focus' through the
onboard menu.
"With the assistance from well-known
Wellington restaurateurs Logan and
Brown, we have now got some great New
Zealand based suppliers onboard such as
Wishbone, Eve’s Pantry for the great
railway pie and Kapiti for the hokey pokey ice creams," says Sue.
"It is not just the cities that have backed the Overlander – Toll would
also like to say a big thank you to the regions that have got behind the
service as well.
"There has been particularly good patronage from provincial stop
points including Hamilton, Palmerston North, Taumaranui and, of
Overlander Stops for Important Guest
On board the Overlander is our VIP Tom Thomson and Rail Passenger Group
Customer Service Manager, Natalie Thompson.
A SPECIAL STOP AT TAIHAPE WAS MADE BY THE OVERLANDER
ON WEDNESDAY 2 APRIL FOR THE LAST-SURVIVING MEMBER
OF FLYING OFFICER JOHN POHE’S AIRCREW, TOM THOMSON.
THE OVERLANDER DOES NOT NORMALLY STOP AT THE TINY
LOWER NORTH ISLAND TOWN. HOWEVER, ON THIS OCCASION,
THE COMPANY WAS MORE THAN HAPPY TO ACCOMMODATE THE
WORLD WAR II VETERAN.
course, National Park."
The service reverts to its three-days-aweek
winter timetable on May 4.
"There will be repeats of the hugelysuccessful
‘Steam Saturday’ this winter
with the Overlander being pulled by a
steam locomotive between Feilding and
Taihape. Taihape’s new turntable has
now made this possible.
"The gumboot capital
has got right behind
this and already
Taihape has
entertainment in place
for the steam trippers
who take the journey.
"Competition from cheap airfares has
been intense in the first three months of this year, but the Overlander
has reacted with the recent ‘cheap seats’ campaign which has
offered NZ$49 seats to go anywhere between Wellington and
Auckland."
Rather than travelling by plane and only getting to see white cloud,
Sue says Overlander passengers genuinely get to experience the
'Land of the Long White Cloud'.
John Pohe became the first Maori pilot of the NZRAF and a leader
of aircrews in the skies over Europe in World War II. Today, he is
considered one of this country’s greatest war heroes. On 22 September
1943, John Pohe landed his severely damaged aircraft in pitch dark in
the English Channel – a feat British historians’ claim was exceptional
to achieve. It led to his German capture and contribution to one of the
most famous events of the Second World War, The Great Escape.
On 31 March 1944, John Pohe’s extraordinary life came to a tragic end.
He was placed in front of a German firing squad. Pohe removed his
blindfold and faced his executioners in the eye.
The story of John Pohe was made into a documentary that premiered
recently in his hometown, Taihape.
Now well into his 80s, Tom flew out with his wife from Canada
specifically to attend the premier and Toll NZ was only more than
happy to grant a ‘request to host him on the Overlander down
to Taihape’. He and his wife were overwhelmed by the hospitality
shown to him by the Tranz Scenic staff with a highlight being the
chance to travel in the cab of the train for a short distance.
Excellence Award
ACHIEVING 100 PERCENT STOCK ACCURACY HAS SEEN THE
TOLL LOGISTICS TEAM RECEIVE KELLOGG AUSTRALIA’S
EXCELLENCE AWARD FOR THE SECOND TIME.
The award was recently presented to HJ Road Site Supervisor Bill
Toll Rail Wins Export Lime Contract
A PREVIOUSLY LONG ESTABLISHED TRUCKING CONTRACT TO
MOVE PAPUA NEW GUINEA-BOUND MCDONALD’S LIME
EXPORTS FROM OTOROHANGA TO MOUNT MAUNGANUI HAS
RECENTLY BEEN AWARDED TO TOLL RAIL.
About 10 containers of the export lime will now be handled by the
division each working day, complementing the existing movement of
domestic lime to the Glenbrook Steel Mill, says Toll Rail Regional
Sales Executive Kevin Harrison.
"McDonald’s Lime wanted the certainty of moving the cargo daily,
Monday to Friday, ensuring it arrived on time at Mount Maunganui,
and of course there had to be cost competitiveness," he says.
"Toll Rail had to deploy heavy-rated flat-deck wagons capable
of carrying the very weighty containers full of lime, and also
guarantee the movements direct from the plant to the wharves."
Kevin says Toll Rail had to tackle how to load the containers in
the tight space available at McDonald’s Lime sidings and also
needed to reach arrangement with the stevedoring company at
Mount Maunganui to expedite the ‘turn’ on the fixed daily pool of
wagons.
Well-Attended Golf Day
OVER 100 PEOPLE TOOK PART IN THE
SUCCESSFUL RECENT TOLL NZ
CORPORATE GOLF DAY FOR KEY CUSTOMERS
AND CLIENTS AT THE GRANGE IN AUCKLAND.
Our company would like to pay special thanks
to Toll Tranzlink Business Development
Manager Wilson Pollock for organising the
tournament, Toll NZ Executive Assistant Carol
Hunter for ensuring the day ran smoothly and
Toll Tranzlink Executive Assistant Cindy Cator
for also providing assistance.
Special thanks is also offered to key
supporters – Toll Rail Group, Gen-I, Gough
Forklifts, Shell, Trio, Konica Minolta, Qantas,
Vodafone and the Chris Cairns Foundation.
Chris Cairns himself participated in the day
and his foundation’s hole proved a key
entertainment point, with attendees ranging
from The Rock FM to the Red Bull Girls on
site, and Toll Tranzlink Training Manager
Stephen Thomas breaking into an impromptu
haka.
NEW ZEALAND
Anderson and HJ Road Inventory Controller Don Lamport by
Toll Logistics General Manager Warren Boyes, on behalf of Kellogg
Australia Logistics and Operations Manager Scott Giffin and Kellogg
Australia / New Zealand Inventory Manager Mike Claffey.
The award winning Toll Logistics
team: Jeff Barr, Peter De Valk,
Kasi Leka, Ian Holt,
Denise Payne, Kahu Mahui,
Kate Soper, Mike Beaudion,
Rebekah Watts, Paul Langley,
Jesse Murry, Liz Hiddleston,
Reese Moreton, Carmel McKay,
Jed Knight, Don Lamport,
Steve Trumper, Bill Anderson
and Warren Boyes.
McDonald’s Lime Commercial Manager Andy Campbell says his
company has been 'pleasantly surprised' at how quickly the contract
came together.
"We’ve found the entire team at Toll Rail to be very attuned to our
needs and responsive to meeting our requirements," he says.
Toll Rail Commercial General Manager Aaron Temperton adds the
deal is positive in view of the Government’s policy to shift longdistance
freight from road to rail.
"At the end of the day, Waikato and the Bay of Plenty will benefit from
taking thousands of truck moves off the road each year," he says.
"However, we have to show that rail can provide the logistics
expertise and give the supply surety that is required to support an
exporter, or any other existing or potential customer for that matter.
"In that regard, it was good to see that the first movements of full
containers have gone well and that McDonald’s Lime are delighted
with how the arrangements are proceeding, so much so that we are
now exploring further avenues in which we can add value to each
other’s respective businesses."
Aaron Temperton from Toll Rail giving it his
best shot.
11
TOLL TODAY JUNE – AUGUST 2008

12
NEW ZEALAND
Tranz Scenic Makes Life Cruisey for Ship Passengers Toll Tranzlink Family Fun Day 2008
CRUISE SHIP PASSENGERS KEEN TO SEE SOMETHING MORE
OF NEW ZEALAND THAN THE COASTLINE ARE FLOCKING TO
SAMPLE THE CHARTER RAIL EXCURSIONS TO THE SOUTHERN ALPS
RUN BY TRANZ SCENIC.
A total of 32 charters from Lyttelton to Arthurs Pass have been
scheduled to run during the current cruise ship season, which began
at the end of September and extends through to April, with over 3500
passengers having taken the trip up to the end of February.
Options include the deluxe tour where morning tea is taken on the
train and an up market lunch is provided in a marquee at Klondyke
corner, in the spectacular setting of Arthurs Pass National Park,
and a standard tour where passengers receive a boxed lunch on
board the train.
Some excursions are return and some
one-way, with buses being used on one
leg of the journey to provide passengers
with a different tour experience.
Tranz Scenic South Island Passenger Services Manager Tony
McManus says the rail excursions have proved a big success.
"They began about 10 years and originally passengers were conveyed
on the normal Tranz Alpine service departing from the Christchurch
railway station," he says.
"However this did not allow for a return service as the Tranz Alpine
returned too late for the cruise ship departure time.
"So we began special excursions departing from Lyttelton, where the
passengers just take a short coach shuttle from the ship side to
Award Presentation
Tranz Scenic Train Manager Brian Armstrong (on step) with Train Attendants
(left to right) Kathy Templeman, Daniel Thomas and Tina Thomson.
the train and the next stop is Arthurs Pass."
Cruising is in a massive growth phase with more and more cruise
ships coming to New Zealand, and tour operators are keen to see
more excursion options offered during the port calls.
One of the major tour operators, Renaissance, is a big supporter of the
Tranz Scenic excursions, having booked about 50 percent of the seats
taken on the services this season.
Tony says the service is popular because it provides something
different for the passengers.
"Depending on the tour operator, there are various optional extras
available including a farm visit and a jet boat ride. They see something
of rural New Zealand and our scenery. Already, we are looking
forward to 2008 / 09 – indications are it will be a record season!"
Pictured at the recent New Zealand
Territorial Force Employer Support
Council (TFESC) awards evening at
Parliament are (left to right) Brigadier
Ants Howie, Toll Tranzlink Group
General Manager Greg Miller,
Chief of Defence Lieutenant General
Jerry Mateparae and Second
Lieutenant and Toll Tranzlink Dunedin
Area Manager Neil Carraher.
Toll Tranzlink was awarded the TFESC Employer of the Year Award for
the Lower South Island and was a finalist in both the National
Employer and Large Private Sector Business of the Year Awards to
acknowledge the support given to Neil in his service.
Once again a huge success – a record
2200 Toll Tranzlink staff, owner drivers
and their families took part in this year’s
Toll Tranzlink Family Fun Day held in
Christchurch (for the South Islanders)
and Taupo (for the North Islanders).
THE ANNUAL EVENT IS LABELLED FAMILY FUN DAY AS IT IS AN
OPPORTUNITY TO THANK PARTNERS AND FAMILIES FOR THEIR
ONGOING SUPPORT FOR THE LONG HOURS THIS INDUSTRY
DEMANDS.
The days are all about fun and entertainment, leading to a formal prize
giving session in the evening with a hangi feast, refreshments and live
entertainment.
Precious Safety Demo
FORMER WEIGHTLIFTING CHAMPION PRECIOUS MCKENZIE
MBE WAS RECENTLY INVITED TO PROVIDE A SAFETY LIFTING
SEMINAR BY TOLL PARK SITE MANAGER DARELL BLAIR.
The seminar was attended by Team Members involved in the Shell and
Caltex contracts as well as Toll Tranzlink National Risk Manager
Don Roberts, explains Toll Logistics New Zealand General Manager
Warren Boyes.
"This was well received by management and staff and was without
doubt a huge success and an ongoing encouragement for the
promotion of a safe working environment," he says.
NEW ZEALAND
Pictured are the prize-winners and people of Toll Tranzlink enjoying the recent annual Roadshow.
Left to right: Mike Gilmour (Best Truck South Island), Merv Cord (Best Owner-Driver South Island and Supreme Overall Winner), Lloyd Spindler (Best Owner-Driver North
Island), Peter Gray (Best Fleet North Island), Peter Clements (Best Truck North Island), Peter Alexander (Runner-up North Island), Paulus Van Zantvoort (Best Truck North
Island) and Phil Simms (Best Artwork).
The entrants made the judging harder this year – with the presentation
of 67 linehaul trucks of a very high standard – making the final award
even more prestigious, and highly sort after.
The challenge has now been clearly laid down by our fantastic
winners and we look forward to an even more exciting show again
next year.
A big thank you to:
Our employees, subcontractors and their families for their ongoing
efforts and support in making our business successful;
Our suppliers and sponsors for the high quality and value of prizes
presented reflecting the magnitude of the event;
All competition entrants; and
The small team that put this huge event together.
Former Weight Lifting Champion Precious McKenzie (right) with Toll Tranzlink
National Risk Manager Don Roberts.
13
TOLL TODAY JUNE – AUGUST 2008

14
AUSTRALIA
Toll Contract Logistics Awarded Woolworths Contract
WOOLWORTHS HAS AWARDED TOLL CONTRACT LOGISTICS A
FIVE YEAR CONTRACT FOR THE DELIVERY OF PRIMARY AND
SECONDARY FREIGHT BETWEEN ITS THREE DISTRIBUTION CENTRES
AND MORE THAN 170 STORES ACROSS GREATER SYDNEY.
Each week, 180 full time staff and subcontractors will cover 175,000
kilometres and deliver 2.5 million cartons making up 31,000 pallets.
Store deliveries are comprised of meat, produce, seafood and dairy
products under temperature control and dry goods from general
merchandise, grocery and liquor.
Grocery Manager NSW, Mick Cronin, said experience and Toll’s
proven record in meeting industry best practice OTD requirements
were key points of differentiation during the tender process.
Paying particular note of the hard work and experience of senior
management, local operations and business development team,
Mr. Cronin said head office staff provided tremendous support
throughout the tender process.
"There was fierce competition to secure such a high profile contract.
As the incumbent carrier, we are pleased that the hard work of our
managers, staff and drivers has been recognised in the awarding of a
new contract," Mr. Cronin said.
With a new contract comes a new fleet and Contract Logistics has
selected Mercedes Benz as the supplier of fifty new prime movers.
The Mercedes Benz Actros © was chosen based on a number of
performance criteria including efficiency, driver comfort and suitability
to task.
The new fleet represents a significant investment in the next generation
of environmentally friendly truck.
"Toll is pleased to be introducing a fleet that complies with Euro 5
Glenn Moy – OHS Committee Representative.
emission standards," Mick said. "Woolworths are a key proponent of
environmental sustainability and the truck we have chosen will deliver
on all counts."
To comply with ADR 80/03 (Euro 5) emission standards, Mercedes
Benz has introduced BlueTec © , a Selective Catalytic Reduction (SCR)
diesel technology.
BlueTec © introduces an additive to the exhaust system to reduce
harmful nitrogen oxide emissions. The additive, called Adblue, is a
non-toxic product that helps convert nitrogen oxides to nitrogen and
water vapour.
With strong performing operations in Perth and Adelaide, the Contract
Logistics team is looking forward to continued close ties and joint
process improvement initiatives with one of Australia’s largest
retailers.
Contract Logistics acquired the Woolworths contract in 2001 following
the acquisition of Finemores Transport. Many former Finemores staff
continue to work on the Woolworths contract and in other Toll
businesses.
(L-R) Allan Bray – Business Manager; Glenn Moy – OHS Committee Representative; Clive Jenkins – Operations Manager; Billy Brain – TWU Yennora Delegate; John Joyner –
Site Mechanic; Richard Thompson – Mercedes Benz Driver Trainer; Mario Agius – Mercedes Benz Sales and Gary Madden – OHS Committee Chairman.
FORD MOTOR COMPANY AND IBM AUSTRALIA EXTEND
LONGSTANDING RELATIONSHIPS
Toll Transitions’ successful relationship with Ford Australia continues
beyond fifteen years following recent contract re-negotiations. Toll
Transitions has been Ford Australia’s preferred relocation service
provider since 1995 and successfully manages the seamless relocation
of over 200 Ford employees and their families annually, domestically
and in and out of Australia.
The Client Service Team based in St Kilda Road, Melbourne provides
Ford employees with a comprehensive range of relocation support. In
addition, a full time Toll Transitions staff member is based at the Ford's
head office in Broadmeadows, Melbourne to act as a primary contact
and relocation subject matter expert for Ford employees, Line
Managers and HR practitioners.
The Toll Transitions Corporate Melbourne Client Service team (l-r): Back row: Holly Fraser,
Fredrik Jonsson, Ben Moberley, Philip Wood, Sue Thomas and Edmund Cory.
Front row: Simone Clarke, Gemma Bee, Franca Napoli, Julie Yuen, Kristin Baumann
and Vasanthie Parasuraman.
Stream Solutions
Developing Sustainable Initiatives
STREAM HAS DEVELOPED A SUSTAINABILITY RATING SYSTEM
THAT COVERS THE VAST MAJORITY OF PAPER STOCKS USED BY
OUR CUSTOMERS. STREAM’S RATING SYSTEM, THE FIRST OF ITS
TYPE IN AUSTRALIA, USES A WEIGHTED APPROACH TO ASSESS THE
ENVIRONMENTAL CREDENTIALS OF PAPER STOCKS. THIS SYSTEM
PLACES OUR CUSTOMERS AT THE FOREFRONT OF SUSTAINABLE
PRACTICES IN THEIR PURCHASE OF PRINTED MATERIAL.
STOCK PAPER RATING SYSTEM
When we take on a new contract, typically we find that the customer
is unaware of the paper stock, its origin or environmental rating.
As a result, we have developed ordering processes and systems to
capture paper stock information for each and every print job, thus
allowing our customers to make informed decisions about paper
usage and creating a baseline from which ongoing performance and
improvement can be measured. Sophisticated reporting forms part of
the system to report on such improvements.
The rating system was developed by Stream to assist our customers
overcome the confusion that surrounds the environmental credentials
of paper stocks due to the many different environmental standards
that are commonly used in Australia.
AUSTRALIA
– Milestone Wins for Corporate Team
IBM has chosen Toll Transitions as its preferred provider for Domestic
Relocation Services following a lengthy RFP process. Toll Transitions
has provided a wide range of relocation services to IBM since year
2000 and this new contract means this highly valued partnership will
continue beyond 2010. IBM expects to move significant numbers of
employees over the next 12 months and the Toll Transitions IBM Client
Service Team based in Melbourne and Brisbane are already prepared
to fully support this engagement.
Ford and IBM along with other Corporate clients take advantage
of expertly tailored relocation solutions, including:
Relocation Briefings
Travel and Temporary Accommodation Management
Household Goods Removals Management
Relocation Expense Reimbursement and Management
Destination Support
Orientation
Home Finding
School Search
Real Estate Services
Property Management
Home Sale Assistance
Toll Transitions is Australia’s largest relocation provider,
specialising in the relocation management of people,
households and workplaces across Australia and around
the globe, employing over 150 staff across Australia.
It was developed in consultation with a variety of organisations such
the World Wildlife Fund, paper manufacturers and independent
environmental print consultants and based on established
internationally recognised accreditation systems, such as FSC,
EMAS and ISO.
NEW INITIATIVES
Beyond paper, and as part of Stream’s supplier management process,
Stream profiles each of our accredited print manufacturer’s
environmental commitment and practices. With this information on
hand, Stream can help our customers make better environmental
decisions. For example, some of our customers have requested that
only FSC and / or ISO Environmental Accredited suppliers can be
eligible to bid for their work.
Other features of Stream’s program include the introduction of a
distributed print solution whereby customers can elect to produce
digital jobs close to their distribution point to reduce transport
requirements and hence reduce fuel and emission levels.
Sustainable practices are vital to the health of our environment, and
together with our customers, Stream is continuing to develop
sustainable initiatives in the print sector.
15
TOLL TODAY JUNE – AUGUST 2008

16 17
AUSTRALIA
Toll Personnel Expanding External Customer-base Golden Riverland Express Joins Toll IPEC
FOLLOWING THREE AND A HALF YEARS OF SUCCESSFUL
GROWTH INTERNALLY, TOLL PERSONNEL HAS RAPIDLY BECOME
ONE OF AUSTRALIA’S LEADING PROVIDERS OF TOTAL RECRUITMENT
SOLUTIONS. IN FACT WE ARE THE LARGEST NATIONAL PROVIDER OF
THESE SOLUTIONS TO THE LOGISTICS INDUSTRY TODAY.
Following much interest and requests from customers and suppliers
of the Toll Group, Toll Personnel has now commenced offering its
services to the external marketplace and is actively marketing outside
of the Toll Group.
Some recent successes
have seen us be chosen
as the provider for a
major new Greenfield site
in Laverton, Victoria
which we will be staffing
from top to bottom with
almost 100 new
employees.
Toll’s Simon Kilgariff (left) with Andrew Wallace at the Toll Personnel stand of the 2008 Materials Handling Expo.
Toll Personnel’s Graduate Program
TOLL PERSONNEL IS PLEASED TO ANNOUNCE THEY HAVE
INITIATED THE FIRST STAGE OF AN ONGOING GRADUATE
PROGRAM IN CONJUNCTION WITH VARIOUS TOLL BUSINESS UNITS.
THE PROGRAM IS AIMED AT ATTRACTING AND DEVELOPING YOUNG,
TALENTED INDIVIDUALS TO THE TOLL GROUP IN ORDER TO CONTINUE
TO ASSIST TOLL IN MAINTAINING A COMPETITIVE ADVANTAGE IN
THE TRANSPORT AND LOGISTICS INDUSTRY.
NQX Branch Manager Bruce Rowan (left) with the first Graduate of the program
Joe Taylor.
Individuals in the program will be exposed to all functions of the Toll
business including Operations, Sales, Human Resource Management,
and Finance. Graduates will spend a total of two years in the program
working within four Toll business units in order to further their
knowledge of the logistics industry.
Joe Taylor is the first graduate in the program; he has recently
The included photo is of a stand which we set up at the recent 2008
Materials Handling Expo at Jeff’s shed in Melbourne. The expo was a
great success for us with some fantastic exposure to our key potential
customer base as well as some great business opportunities.
If you know of any companies that would be interested in speaking
with us or simply want to know more about how we can assist external
companies then please contact:
Mike Mones – Victorian Business Development Manager
+ 61 3 8369 2400
completed his degree in Supply Chain Management and Economics
whilst working for NQX. During his time with NQX Joe has worked on
improving the operating platform of the business, he has been
instrumental in implementing delivery planning modules, cost control
strategies and service quality initiatives.
"A big thank you to everyone in Toll who
put their hands up to kick-start this
initiative. It has been a great opportunity
for me to apply my studies to the logistics
workplace and I will be looking to
contribute and make an impact across
divisions," says Joe Taylor.
Joe has recently moved onto Toll IPEC for the second phase of the
program, initially working on a project that will aim at improving
the productivity of the operation.
Toll Personnel will be rolling out the program and are currently
looking for the best and brightest graduates around the country
to start in 2009.
For more information on this exciting initiative please contact
Tanya Sitta at Toll Personnel on + 61 2 9091 6300.
TOLL ACQUIRED ADELAIDE-BASED SOUTH AUSTRALIAN
REGIONAL TRANSPORT COMPANY, GOLDEN RIVERLAND
EXPRESS, STRENGTHENING TOLL IPEC’S SOUTH AUSTRALIAN
INTRA-STATE NETWORK IN THE RIVERLAND AND SOUTH EAST
REGIONS.
Golden Riverland Express has built a strong reputation over many
years for providing express freight services to towns in regional SA
and along the Murray River including North Western Victoria and
South Western NSW.
John Moss founded Golden Riverland Express in the late 1970s and
grew into a successful family run business since that time. John will
continue to consult to Toll IPEC during a transition period.
Along the way, Golden Riverland acquired South East Express which
provided an express parcel and pallet service to Mt Gambier in 2004
and Riverland General Couriers in 2005.
Golden Riverland’s core business is performing pickups in Adelaide in
the afternoon for customers based in rural areas and running a daily
overnight service from Adelaide to various country agents including
Mildura, Mt Gambier, Berri and Renmark.
Golden Riverland Express is a particularly exciting opportunity for Toll
IPEC in South Australia. The acquisition will be an important contributor
Scottish Truckie Crosses the Nullarbor
EDDIE BANKS, A TRUCKIE FROM DUNDEE IN SCOTLAND HAS
HAD A LIFE LONG DREAM TO TAKE A TRUCK TRIP ACROSS
THE NULLARBOR AND TO EXPERIENCE THE VASTNESS OF THE
AUSTRALIAN OUTBACK.
As a present for his 60th birthday his daughter Nicola and son in law
Stuart McLean decided they would help him fulfil his ambition through
Stuart’s connection as a Toll IPEC customer.
Stuart contacted Toll IPEC to see if we could assist. Luckily one of our
regular subcontractors, Mick Thornycroft was more than happy to
help out a fellow truck driver. Eddie and Mick made the long haul trip
Eddie Banks – Scottish Truck Driver
from Melbourne to Perth recently.
AUSTRALIA
to the ongoing growth of our South Australian business and will
consolidate ongoing service improvements through stronger network
coverage in the region.
By joining with Toll IPEC, Golden Riverland’s customers will gain
benefits such as access to our national network of services, enhanced
technology and access to the resources of the wider Toll Group.
(L-R) Geoff Copeland – Fleet Manager; Krystal Duffy – Admin Supervisor; and
Brenton Caudle – PM Manager.
Eddie has been driving Heavy Goods Vehicles (HGVs) – which are
the largest vehicles on the road in the UK since he was 21 (just on
40 years).
We are reliably informed that Mick made the trip a great experience
for Eddie and between them they will have some great stories to pass
onto their mates.
Many thanks to Adrian Postma (Vic Linehaul Manager) for helping
with the arrangements and to Mick Thornycroft for his generosity.
TOLL TODAY JUNE – AUGUST 2008

18
AUSTRALIA AUSTRALIA
Toll Sequencing Technology Helps Ford Australia
Launch the New Falcon
THE LONG-TERM STRATEGIC PARTNERSHIP BETWEEN TOLL
AND FORD AUSTRALIA HAS BEEN FURTHER REINFORCED
RECENTLY WITH THE COLLABORATIVE REVIEW OF FORD’S EVOLVING
REQUIREMENTS TO MANAGE NEW COMPLEXITY IN THE
BROADMEADOWS ASSEMBLY PLANT BY MINIMISING ON-LINE
INVENTORY HOLDINGS OF COMPONENTS.
With the successful launch of Ford’s new model Falcon in April 2008,
increasing overseas component volumes and Ford’s preparations for
the proposed launch of the Ford Focus in 2011, Ford’s strategy is to
maximise the effectiveness of critical space in the core manufacturing
areas. Sequencing material to the assembly line is one of the most
effective ways to achieve this goal.
Over a period of six months Toll AutoLogistics Components has worked
closely with Ford’s Material Planning and Logistics (MP&L) operations
and Purchasing department on analysing materials strategies for over
40 different commodities (groups of parts) that supply the Ford assembly
line. The project objective was to determine the commodities that made
the most operationally logical and economical sense to supply from the
Toll Logistics Optimisation Centre (LOC) located on the Ford property
line in Campbellfield, Melbourne.
Once the study was complete, Toll entered into a competitive process
15m line side each side – 6 Delivery Points.
Operator has to select the correct shocker from 15 different types spread over
15m of pick face (replicated on other side).
Mixture of stock and pick locations.
Sequencing
IN ORDER FOR FORD TO MANAGE MUCH MORE COMPLEXITY
AND HOLD LESS STOCK, THEY MUST RECEIVE PARTS IN THE
EXACT SEQUENCE OF THE CARS BEING ASSEMBLED. THIS IS NO
SMALL TASK AS CARS OF ALL STYLES PRODUCED (FALCON, UTE,
STATION WAGON, TERRITORY) WITH ALL DIFFERENT OPTIONS AND
COLOURS COME DOWN THE ASSEMBLY LINE IN A CONSTANTLY
VARIABLE ORDER AND THIS MEANS THAT RARELY WILL TWO
IDENTICAL CARS BE PRODUCED IN A ROW.
Ford in-plant inventories are replenished using a kanban 'pull' system
from the local suppliers and from the overseas material stored at Toll’s
Logistics Optimisation Centre (LOC) located directly at the Ford main
and in February 2008 was awarded the sequencing contract for
22 commodities going to the Ford assembly line. These commodities
include front and rear shock absorbers, front springs, speakers, muffler
components, door trim parts and other exterior trim parts. The Toll LOC
has currently launched 15 of the 22 commodities and plans to have all
work in place before the end of June.
Time is of the essence, the lead time from when Ford orders the
sequenced parts from Toll to the time the parts are installed onto the car
can be as little as 70 minutes. Key to Toll’s service offering to Ford for
this project was the implementation of a new sequencing system, TASS
(Toll Automotive Sequencing System). TASS provides the information
and processes to allow the Toll operators to flawlessly manage the
minute to minute actions in providing this service to Ford.
The Toll Sequencing service supports the lean manufacturing goals
of Ford of Australia by eliminating waste and non value add activities
at the most important part of the Ford process – the assembly line. In
the pictures below it is clear how much space can be saved on the
assembly line and this provides Ford with added flexibility lineside and
reduces complexity for the line operator when selecting parts for
installation. This work will allow Ford to retain the competitive edge
and flexibility required to build a wide range of high quality vehicles now
and in the future.
Rear shockers sequenced in build order.
Reduction of 14m of pick face (per side).
30 pieces (cars) per pallet (approximately 30 minutes).
Error proofed at supplier to ensure correct sequence.
receiving gate. The kanban system involves pick-ups of set quantities of
parts from suppliers two, four or eight times per day. This means the car
assembly plant must hold between two to eight hours of inventory per
part at any given time. To further reduce the inventories in the assembly
plant and have less material at the Ford assembly line led Ford to turn to
Toll’s solution for Externally Sequencing Parts (ESP) which allows for
increased frequency of deliveries to the plant.
THE WAY THE SEQUENCING PROCESS WORKS
Toll manages the material stock holdings from both local and overseas
suppliers to ensure that all materials are available as required but
inventories are kept at a minimum.
The sequence of cars going down the Ford assembly line is finalised
after the car bodies are painted in the Ford paint shop.
As the car bodies leave the paint shop they are given a particular list
Toll Automated Sequencing System
WITH SUCH A TIME CRITICAL OPERATION, KEY TO TOLL’S
SERVICE OFFERING TO FORD FOR THIS PROJECT WAS THE
IMPLEMENTATION OF A NEW, WORLD CLASS, SEQUENCING SYSTEM,
TASS. TASS PROVIDES THE HEARTBEAT INFORMATION REQUIRED
TO ALLOW THE TOLL TEAM TO CORRECTLY AND EFFICIENTLY PICK
THE CORRECT MATERIAL, CONFIRM THAT IT IS RIGHT AND THEN
MANAGE THE MOVEMENT OF THE SEQUENCED PARTS TO THE
INSTALL POINT IN THE ASSEMBLY PLANT.
RESEARCH AND COLLABORATION PHASE
Key managers from Toll AutoLogistics travelled to Ford Plants in Mexico
and the US to benchmark world’s best practice sequencing operations.
Mark Skalin (National Operations Manager) and Patrick Kashani
(National IT Manager) visited Ford Dearborn Truck and Ford Hermosillo
to review the system, process and design of existing outsourced
operations.
TASS operating parameters were then benchmarked against the
standard of other sequencing operations and the final specifications
were set.
IT DEVELOPMENT AND EXECUTION PHASE
Development and Customisation of the TASS software began in February
this year and went live and operational in March 2008. Through the
development stage the key process objectives were to ensure continuous
and flawless operations. This meant that the system would need to be fully
error proofed to ensure that the team members could not make a mistake
and place parts in the wrong order. Diligent process design including
barcode scanning of the components and proper material layouts has
ensured the quality of service provided to Ford is of the highest level.
Real Time Tracking via TASS web screen for visibility of part status includes colour
alerts.
of requirements for components and this identifies the exact list
of options for each individual car order.
Once the car body has had been assigned an order the information for
that car and the sequence the car is in relative to all the other cars is
scanned into the Ford IT system which then communicates to the Toll
TASS System.
TASS breaks down the order from Ford and communicates to the Toll
sequencing operators the exact next parts to ship to Ford via hand
held RF scanners.
All parts are picked and TASS aids the Toll sequence operator to error
proof the process by assisting to check the parts in each stillage and
then ensure that each stillage is sent to Ford in the correct order.
TASS continuously monitors the movements of the Ford assembly line
to help Toll operations manage the exact amount of material at Ford
– never too little nor too much.
The other key objective is to ensure that the systems operations
have 100 percent uptime. Failsafes and redundant process include
separate systems test environments, completely duplicated hardware
arrangements, completely redundant network connections to Ford, and
emergency electrical generators with uninterruptible power supplies.
Above all, the key to the integrity and accuracy of the operation is the
people who use the system each day. Great efforts were taken with this
new team to ensure that the processes were intuitive and easy to use.
Once the processes were set all team members were taught how to use
the system and were given extensive hands on training and cross
training on different parts of the operation. So far the team has excelled
in the use of the system and will be able to support new members as the
team grows.
Command and Control Centre managing the operations within the LOC.
TASS – THE SYSTEM
Provides production control and direction for sequencing / picking,
container movement and shipping.
Ford broadcasts real-time orders, in job number order (sequence)
which include all the component requirements.
TASS organises the parts information about the part sequence into
outbound shipping stillages.
Orders are sent by TASS to sequence operators via portable RF
scanning to pick the parts and load into the stillages in the correct
sequence.
TASS prints pick list if applicable and also prints run sheets and
stillage labels for material handlers.
This system provides tracking of all transactions from RF scanners,
including error messages generated.
The goal of TASS is to provide an error proofing system which
prevents customer defects and / or downtime.
All transactions are posted in real-time.
Ultimately TASS simplifies assembly activity within the plant by
increasing ease of fitment for Ford.
A sequencing operator wears the latest arm worn Mobile Data Terminal with finger
RF scanner to provide freedom of movement for picking and scanning larger parts.
19
TOLL TODAY JUNE – AUGUST 2008

20
AUSTRALIA
Toll Provides Customised Equipment to Ford Australia
FORD BROADMEADOWS PLANT 2 DELIVERY TO PLANT
1 BODYSHOP
Historically Ford Australia has utilised three different pieces of
transport equipment over two shifts to deliver panels from the Plant 2
assembly operation into the Plant 1 Bodyshop at Broadmeadows.
In July 2007 Ford outsourced this task to Toll AutoLogistics which
involved a project to develop a customised piece of equipment to
cater for the unique environment in which Ford was operating.
OBJECTIVES
Reduce cycle time.
Reduce operating costs.
Facilitate driver unload.
Comply with all regulatory requirements (OH&S and load restraint).
Increase equipment capacity.
Maintain a consistent inventory flow into the Plant 1 Bodyshop.
Facilitate a reduced footprint within the Plant 1 loading bay.
Accommodate increasing rack sizes due to the new Falcon model
being launched.
Route A
Route B
2899
1270
2899
1270
2250
Apron
Apron
Above and below left are the customised semi trailers built and deployed by
Toll AutoLogistics in collaboration with Ford and Maxitrans.
After four months of investigation and development, a concept was
submitted and approved by Ford. As a result and in collaboration with
Ford and Maxitrans, Toll AutoLogistics has built and deployed two
customised semi trailers.
EQUIPMENT FEATURES
Specifically designed to shuttle panels between Plant 2 and Plant 1
at Ford Broadmeadows.
The trailer includes a second well at the rear behind the axle to
allow for additional capacity required to fit the oversized Ford
racks.
Ultra low drop in the two wells creating greater aperture.
No curtain on one side supporting faster cycle times.
An air operated hinged roof that provides greater aperture on the
open side allowing unrestricted access to the racks and again
improving the turnaround times.
The load restraint mechanism is built into the roof, which moves
out of the way when the roof is lifted / pivoted up.
1610 9500 3700
2250
Apron
Apron
3952 5640 4993
1550
Decks
2700 2700 1410 1655
Doors
Liftgates
Doors
Liftgates
3952 5640 4993
1550
Decks
Bodyside
718 Kg
Bodyside
718 Kg
Apron
Apron
Apron
1610 9500 3700
14810
Bodyside
718 Kg
Bodyside
718 Kg
2700 1410
Bodyside
718 Kg
Bodyside
718 Kg
Doors
Doors
Doors
Doors
1780
Hood
Hood
1780
Hood
Hood
75
75
1030 3315
50
4395
3820
1030 3315
50
4395
3820
THE NEWLY FORMED TOLL CHEMICAL LOGISTICS (TCL) HAS
BEEN ON TRACK WITH THEIR BUSINESS PLAN, STABILISING
THEIR SERVICES, FORMING NEW CULTURES AND BUILDING
RELATIONSHIPS WITH THEIR CUSTOMERS.
One element of the business plan was to establish a small national
sales team that would drive the acquisition of new business and
organic growth of existing business.
That team is now in place and is already making its mark on the bottom
line. New business already generated has an annual potential of
NATIONAL SALES
MANAGER
Leon Hawker
0418 334 650
AUSTRALIA
Toll Chemical Logistics has a New Sales Team
$7 million in revenue and the Sales Pipeline now contains 43 qualified
prospects with a combined opportunity of $10 million.
TCL’s primary focus is warehousing of dangerous goods and
non-dangerous goods product in their multi-user Major Hazard
Facilities, but the team is happy to discuss any warehousing
requirements you may have.
Any sales leads or enquiries should be directed to the state in question
or Leon Hawker directly.
Toll Chemical Logistics has a New Facility
TCL IN SA HAS A NEW FACILITY IN GEPPS CROSS. THEY HAVE
MOVED OUT OF THE CAVAN FACILITY AS THE SITE NO LONGER
SUITED THEIR NEEDS AND FOLLOWING THE INVESTIGATION OF
SEVERAL OPTIONS THE GEPPS CROSS FACILITY WAS CHOSEN.
The new site has been totally re-imaged and provides modern office
accommodation and a fully racked warehouse with significant hard
stand area.
Administration Office.
Warehouse.
QLD
Damian Lee
0400 814 272
NSW
Liz Moran
0412 498 720
VIC
Ian Hockley
0400 625 296
WA / SA
Caesar Nicholas
0419 667 785
The site is now completely operational and TCL sales and operational
teams are busy looking for customers to fill the warehouse.
If you have any leads please contact Caesar Nicholas WA / SA State
Sales Representative on 0419 667 785.
21
TOLL TODAY JUNE – AUGUST 2008

22
AUSTRALIA
ANZ Certificate of Appreciation Awarded
to Toll Priority TechServ
ANZ MERCHANT SERVICES AWARDED A CERTIFICATE OF
APPRECIATION TO THE TOLL PRIORITY TECHSERV TEAM DURING
ONE OF THEIR RECENT REWARDS AND RECOGNITION EVENINGS.
OUR TEAM WAS RECOGNISED FOR THEIR OUTSTANDING
PERFORMANCE DURING THE SUCCESSFUL IMPLEMENTATION OF
THE ANZ EFTPOS BUSINESS.
Toll Priority TechServ team members Allan McKellar, Gayle Porter, Len
Spain, Mitch Gotz, Roy Smith and Wendy Lawler were all mentioned
as being large players in the project’s success.
Toll Priority TechServ recently took over the logistical management
of ANZ’s EFTPOS network. This network is comprised of over 90,000
terminals that are located within various businesses all over
Australia.
The management of the EFTPOS network involves the ongoing
deployment and installation of new terminals as well as facilitating
any required replacements of terminals or equipment. The entire
system is controlled electronically by TechServ’s distribution system.
ANSTO / ARI Impressed with Toll Priority’s Performance
IAN GIBBS, LOGISTICS MANAGER FOR AUSTRALIAN NUCLEAR
SCIENCE AND TECHNOLOGY ORGANISATION (ANSTO)
RADIOPHARMACEUTICALS AND INDUSTRIALS (ARI) AT LUCAS
HEIGHTS NSW, WROTE: "I KNOW THAT ARI AND OUR CUSTOMERS /
PATIENTS WERE MOST IMPRESSED WITH THE PERFORMANCE
OF TOLL PRIORITY AND WE ALL THANK THEM FOR PROVIDING SUCH
A GREAT SERVICE. SOME OF THE DELIVERY TIMES WERE
EXTRAORDINARY; IT IS A TESTAMENT TO TOLL PRIORITY’S
UNDERSTANDING OF THE PRODUCT NEEDS AND THE DEDICATION /
COMMITMENT OF MANY OF THEIR STAFF TO GET THE JOB DONE."
On 19 February ANSTO / ARI were due to receive a delivery of the Isotope
Mo99m from South Africa, which would be processed to manufacture
Tc99m generators on 20-21 February. These products would normally
be delivered to Toll Priority early Thursday afternoon, for delivery on
Friday morning.
Unfortunately, on this particular occasion the shipment was offloaded
in Johannesburg, and was not expected to arrive at ANSTO / ARI until
Who says family cannot
work together: A proud
Noel ‘Dad’ Smith (seated)
with (left to right) his son
Noel Smith Junior, nephew
Bill Smith and grandson
Aaron Smith.
Accepting the Award of Appreciation (left to right) are Roy Smith, Allan McKellar
and Mitch Gotz from ANZ’s Senior Marketing Manager Andy Thompson and Major
Account Implementation Manager Ian Tallis.
This incorporates the management of jobs, inventory of stock and
tracking terminal serial numbers.
It is activated when the ANZ team logs a job within our distribution
system, then a trained, uniformed specialist actions the request within
the agreed timeframe, usually 4 hours for metropolitan areas and
24 hours for regional locations.
Toll Priority is excited to receive this recognition and is committed to
contributing to the ongoing success and further development with
ANZ Merchant Services.
19:30 on Thursday 21st. This was obviously going to have an effect on
deliveries to a number of their customers, in particular intrastate and
interstate customers.
Toll Priority was contacted (David Maurice and Sue Nicolas) and asked
if they could help deliver these shipments as close as possible to the
normal delivery time. Toll Priority staff believed that many of the
shipments could still be despatched on the ‘bank network’ and that most
delivery schedules could be achieved.
Arrangements were then made for ANSTO / ARI staff to work through
Thursday night, eventually delivering the shipments to Toll Priority Bankstown
at 04:24 on Friday morning. By utilising Toll Priority’s time-critical network,
all deliveries were made within the next six hours. Some were little more
than two hours – Tamworth was delivered at 06:48 and Canberra 06:26.
A combination of the outstanding effort of many ARI staff and huge
contribution from Toll Priority staff produced great results with minimum
impact on most ARI customers and their patients.
Dad Clocks Up 35 Years
TOLL EXPRESS QLD CELEBRATED
35 YEARS OF SERVICE FOR ONE OF THEIR
VALUED EMPLOYEES, NOEL ‘DAD’ SMITH
THIS MONTH. DAD JOINED TOLL EXPRESS
FOLLOWING THE ACQUISITION OF
BRAMBLES IN 1995.
The Smith family has a long history in the Toll
Group with son Noel Junior and nephew Bill
Smith both working at the Richlands depot
Look What’s New for Toll Priority
in Port Lincoln (SA)
The team at the opening of the new depot (l-r) Robert Quinn – Cleve and Port Lincoln Agent; Wally Lamont –
Port Lincoln Driver; Darren Allen – Cleve and Port Lincoln Agent; Arthur Ziolek – Business Development
Manager, Toll Priority and James Stockham – Port Lincoln Driver.
TOLL PRIORITY IS PROUD TO OFFER THESE TWO NEW FEATURES TO THE THRIVING PORT
LINCOLN BUSINESS COMMUNITY.
Our new depot has just opened and is conveniently located at 5 Mallee Crescent, Port
Lincoln.
Dedicated road and air linehaul services between Port Lincoln and Adelaide integrates with
our existing Toll Priority National Network and Global capabilities.
Features and Benefits for our customers:
Fast, accurate and safe handling of freight in our new depot.
Road services to Adelaide and other SA locations to meet overnight delivery solutions.
Dedicated aircraft ex Port Lincoln to Adelaide linking into our national air freight network
of 50 aircraft.
Exclusive access to the ‘belly space’ of Virgin Blue and Pacific Blue flights providing air
freight solutions for Airport-to-Airport requirements ex Adelaide.
Toll Priority Local Driver Jim Stockham.
and grandson Aaron working for Toll SPD.
Combined, the family has contributed over
79 years of service to the company.
On behalf of Toll Express management and
staff, we congratulate ‘Dad’ for reaching this
amazing milestone and thank him for all his
hard work, commitment and contributions
to the Company over the years.
Port Lincoln Marina.
Branch Manager Peter Murphy congratulates
Dad Smith on his 35 years service and presents him
with a framed photo and Service Award.
AUSTRALIA
Toll Dnata Airport
Services Expands
TOLL DNATA AIRPORT SERVICES HAS
SEEN SOME SIGNIFICANT EXPANSION
IN THE LAST SIX MONTHS, SPECIFICALLY
WITH THE ACQUISITION OF TWO COMPANIES
AND THE COMMENCEMENT OF GROUND
HANDLING SERVICES FOR EMIRATES ACROSS
AUSTRALIA.
The joint venture between Toll and Dnata
Airport Services commenced in late 2007 but
operationally commenced with the Emirates
ground handling in February and March 2008.
To facilitate that expansion and development,
Toll Dnata acquired two organisations, Aero-
Care Flight Support (International Division) and
Skystar Airport Services.
Aero-Care was a partner of Toll Dnata in
Adelaide and Sydney providing passenger
check-in and customer services for Singapore
Airlines and had built a reputation for efficient,
quality customer service. The Aero-Care staff
transitioned into the Toll Dnata family with ease
and we welcome them as we look to cement
our growth in Australian ground services.
Skystar was an established international
ground handling business in Perth and
Brisbane. The acquisition of Skystar
(International Services) provides Toll Dnata the
complete national coverage for passenger and
ramp handling services in Australia. Skystar
too had built a reputation for quality services
with customer airlines and this acquisition is
very much an integral part of the development
of the Toll Dnata brand across this region.
Within six weeks of these acquisitions being
finalised, Toll Dnata commenced ground
handling for Emirates in Melbourne, Brisbane,
Perth and Sydney. Services include passenger
check-in, aircraft handling and cargo
handling.
Toll Dnata now provides international
passenger, aircraft and cargo handling services
for premium airlines including Singapore
Airlines, Emirates, Cathay Pacific, Air Canada,
Virgin Atlantic, Royal Brunei Airlines and Air
New Zealand right across Australia. They also
continue to provide ground handling in capital
cities across Australia for the Toll Priority air
network.
23
TOLL TODAY JUNE – AUGUST 2008

24
ASIA
Winner Lim Hong Meng (centre) proudly accepts his winner's award presented to
him by Toll Group Managing Director Paul Little (right) and Toll Sponsored PGA
Player Richard Green.
Paul Little presenting a cheque of $15,000 to Board Member of MILK
(Mainly I Love Kids) Debbie Phun.
Heng Chiang Gnee, Low Sin Leng, Serene Foo and Foo Say Boon.
Daniel Wan, Peter Tan, Choo Teck Chuan and Vincent Tan.
Victor McGladdery, Vigo Kristofferson, John H Thibodeaux and Trevor Howard.
The event ends with a sumptuous dinner in The Grand Salon, Sentosa, Singapore.
Inaugural Toll Logistics (Asia) Golf Challenge 2008 Toll Board Visits Toll Logistics – Asia
So you think you have played in a
couple of good Corporate Golf days in
your time? Well I thought I had until I had
the pleasure of playing in the Toll Logistics
Golf Challenge 2008 on 23 April.
LETS START WITH THE VENUE, SENTOSA GOLF CLUB, WHERE
RUMOUR HAS IT YOU NEED SIX FIGURES TO BECOME A MEMBER. A
‘HOLE IN ONE’ ON EVERY PAR 3 WHERE YOU CAN WIN AN AUDI Q7,
AUDI A6, VOLKSWAGEN TOUAREG OR VOLKSWAGEN PASSAT 1.8T.
THEN CAME THE LOGISTICS: 68 FLIGHTS WERE RESERVED WITH
99 PEOPLE ARRIVING IN THE MORNING AND 142 ARRIVING IN THE
AFTERNOON. THERE WERE 68 GROUPS OF FOUR: THAT’S TWO
GROUPS OF FOUR PLAYING OFF EVERY HOLE IN THE MORNING AND
AFTERNOON – EXCELLENT PAR 3s.
My Congratulations to Peter Tan, Victor Tan, Dennis Seen, Teo Teck
Seng, Ho Kee Sin, Captain Chua Eng Boon and the Team of Toll Logistics
Singapore for an unbelievable day. The Toll Staff coordinating the
event were just amazing. I have never before experienced such
a professionally run golf event.
The highlight of the dinner was the President / CEO of Toll Logistics
Asia, Wayne Hunt, leading the guests in a song sung in Mandarin about
friendship. What a night, what a function. A wonderful way to celebrate
the integration of the Asia businesses under the one banner of Toll
Logistics; whilst recognising the customers for their support and also
raising money for MILK (Mainly I Love Kids). A great day had by all.
TOLL LOGISTICS GOLF CHALLENGE 2008 RESULTS
OVERALL CHAMPION Lim Hong Meng
Male Division A Champion
Ng Han Hwa
1st Runner-up
Ho Soo Jau
2nd Runner-up
Nelson
Male Division B Champion
Louis Yeo
1st Runner-up
Sumardi Bin Sidi
2nd Runner-up
Jimmy Lian
Male Division C Champion
Jimmy Wong
1st Runner-up
Daren Foo
2nd Runner-up
Chandra D.Irianto
Ladies Division Champion
Serene Soon
1st Runner-up
Jessie Foo
2nd Runner-up
Tanya Chongchit
Sing-a-long session on stage by the senior management team of Toll Logistics Asia,
Victor Tan, Wayne Hunt and Peter Tan.
Spare a thought for Richard Green (PGA
Player sponsored by Toll) who played with us
in both the morning and afternoon groups, in
33 degree heat and stifling humidity.
To Richard thank you; our guests thoroughly
enjoyed you and your golfing tips.
Congratulations to the winner Lim Hong Meng
and all other competitors for their fantastic
effort; and the great team effort in organising
such a fabulous event.
Michael Fox
Director Property – Toll Group
On behalf of Toll, we thank our many
sponsors for their fabulous support –
it is greatly appreciated:
Associated Rental Tools Company Pte Ltd
Central Star Marine Supplies Ptd Ltd
Continental Engineering Enterprise Pte Ltd
Frank Marine Services Pte Ltd
Goldbell Engineering Pte Ltd
Hua Tiong Asia Pte Ltd
Hua Tiong Inland Transport Service Pte Ltd
Jurong SML Pte Ltd
LCH (S) Pte Ltd
Lian Yi Shipbuilding and
Construction Pte Ltd
MacGregor Cranes AB
Multico System Engineers Pte Ltd
Panalpina World Transport (S) Pte Ltd
Philip Chang Trading Co
Powertrans Engineering Pte Ltd
Premium Automobile Pte Ltd
PT Karimun Sembawang Shipyard
Regency Steel Asia Pte Ltd
Scott & English (Malaysia) SDN BHD
Singapore Telecommunications Ltd
3i Technologies Pte Ltd
Tiong Woon Crane & Transport (Pte) Ltd
UMW Equipment & Engineering Pte Ltd
Viking Engineering Pte Ltd
Volkswagen Group Singapore
Woodlands Transport Service Pte Ltd
Zuellig Insurance Singapore
President / CEO Toll Logistics Asia Wayne Hunt
demonstrates his grip on the club.
ASIA
L-R front: Newest Board Member Non-Executive Director Frank Ford and Non-Executive Director Mark Smith.
Back: Non-Executive Director Harry Boon, Chief Financial Officer Neil Chatfield, Chairman Ray Horsburgh,
Managing Director Paul Little, Company Secretary Bernard McInerney and President / CEO Toll Logistics Asia
Wayne Hunt. (Not pictured but was present at the meeting, Non-Executive Director Barry Cusack.)
THE FULL TOLL BOARD VISITED SINGAPORE
FROM SUNDAY 20TH TO WEDNESDAY
23RD APRIL FOR AN UPDATE ON THE
EXPANDING BUSINESS PORTFOLIO OF
TOLL LOGISTICS – ASIA FOLLOWING THE
RECENT ACQUISITION AND INTEGRATION
OF SEMBAWANG KIMTRANS LOGISTICS.
THE BOARD WERE PRESENTED WITH
COMPREHENSIVE BUSINESS OVERVIEWS AND
TAKEN ON TOURS OF THE VARIOUS OPERATIONS.
The visit also provided the Senior Management
Team with the opportunity to attend the April
Board Meeting and present the proposed
growth strategies for Marine and Mining
Toll Logistics Celebrates Maiden
Voyages of Two Vessels
TOLL LOGISTICS RECENTLY CELEBRATED THE
MAIDEN VOYAGES OF TWO NEW ADDITIONS
TO ITS FLEET – ALBERT TOLL, A CONTAINER
VESSEL AND TOLL SPD 3308, A SELF-PROPELLED
AND SELF-DISCHARGING VESSEL.
Albert Toll, named after the Group’s founder, is
a geared container vessel with two pedestal
cranes that can lift a combined load of
80 tonnes. She is suitable for remote area
operations where there is no permanent port
infrastructure. Albert Toll’s carrying capacity of
344 TEU or 152 FEU complements Toll Logistics’
fleet of feeder vessels enabling the company to
provide shipping solutions to a diverse
customer base.
Toll SPD 3308 is the latest addition to Toll
Logistics’ purpose-built fleet and supplements
our coal transportation capabilities on major
routes in Indonesia. With a load capacity of 9500
tonnes, this self-propelled and self-discharging
vessel is built to negotiate tight navigational
conditions without any assist tugs. Toll SPD
3308’s state-of-the-art design and technology,
the first of its kind in Southeast Asia, allows for
remote and shallow water operations. It offers
an efficient and reliable transportation with a
Logistics, Offshore Petroleum Supply Services
and Automotive Logistics.
The broad career experiences of each Board
member ensured plenty of interaction between
all parties during the Board’s visit, and has
assisted Toll Logistics Asia greatly in ‘fine
tuning’ it’s overall strategies across the region.
For more information on the Services
mentioned, please contact:
Mr Peter Tan, Executive Director – Toll
Logistics (Asia) Pte Ltd
EMAIL peter.tan@tollgroup.com
PHONE +65 6210 2188
faster turnaround time to serve the buoyant coal
mining industry in Indonesia.
With the addition of Albert Toll and Toll SPD
3308, Toll Logistics is better able to meet the
demands for marine transportation Southeast
Asia where it is one of the leading marine
logistics players.
For more information, please contact:
Mr Peter Tan – Executive Director,
Toll Logistics (Asia) Pte Ltd
EMAIL peter.tan@tollgroup.com
PHONE +65 6210 2188
25
TOLL TODAY JUNE – AUGUST 2008

26 27
COMMUNITY
NDP 2008 Experience
THE SINGAPORE NATIONAL
DAY PARADE (NDP) ALWAYS
BRINGS ME FOND MEMORIES
AS IT WAS THROUGH MY
INVOLVEMENT IN NDP 2004
THAT I WAS FIRST ACQUAINTED
WITH TOLL LOGISTICS (ASIA)
LIMITED, FORMALLY KNOWN AS
SEMBAWANG KIMTRANS LTD.
IT HAS ALWAYS BEEN A
RENOWNED SUPPORTER OF
NATIONAL SERVICE AND EVENTS, A LAUDABLE AND EXEMPLARY
MOVE OF A CORPORATE ORGANISATION.
The invitation by the NDP Executive Committee to participate this year, as
one of the only seven companies to march, indeed is another milestone of the
Logistics Industry as we register our contribution in bolstering the economic
growth and development in Singapore and also the regions around.
I am indeed honoured to lead and to be part of the marching contingent
representing our company in this national event. With the strong support
of our management team and fellow colleagues, we were able to
smoothly and efficiently assemble a 71-person contingent. At the time of
writing we were already half way through the initial preparation and
rehearsal, thereby, we will be moving to the actual parade venue at the
Marina Bay to carry out the final combined rehearsals on 8 June, 2008.
In the month of July, we are expected to take part in three National
ST Logistics Supported the Ministry of Foreign Affairs
Humanitarian Aids to Myanmar
SINGAPORE HAS SENT ITS FIRST BATCH OF RELIEF SUPPLIES –
PART OF THE US$200,000 HUMANITARIAN AID PACKAGE
ANNOUNCED BY THE SINGAPORE GOVERNMENT – TO CYCLONE-HIT
MYANMAR ON 7 MAY 2008.
ST Logistics (Toll Asia’s government business arm), was activated by
the Ministry of Foreign Affairs, who is acting on behalf of the Singapore
Government to prepare Humanitarian Aid (HA) to be sent to Myanmar
at the earliest opportunity after Myanmar was hit by cyclone Nargis.
Immediately, ST Logistics sourced and packed the HA’s items and
coordinated for the HA’s cargoes to be air-freighted to Yangon
Medical Supplies
Arrive in
Myanmar
CYCONE-BATTERED Myanmar
received the first portion of a
US$200,000 (S$270,000) aid package
from Singapore yesterday.
Singapore’s Ambassador to
Myanmar, Mr Robert Chua, handed
the first of several tranches of aid –
this one consisting of medical
supplies – to Colonel Myint Htun, the
director-general of the Myanmar
Social Welfare Ministry’s fire
services department.
Drinking water, water purifying
tablets, tents, blankets and food
supplies will also be sent there in the
PITCHING IN: Singapore’s Ambassador to Myanmar Robert Chua handing over the first
next few days.
tranche of the Government’s $270,000 aid package to Colonel Myint Htun yesterday.
Picture and caption from The Straits Times, 8 May 2008. Loading cargoes for delivery to Airport.
Education (NE) shows which were allocated for school children,
Full-Dressed Rehearsal preview and on the D-day, 9 August, 2008,
which marks Singapore’s 43rd Birthday.
Through participating in the NDP rehearsals, I have had the chance to
develop greater rapport with my fellow colleagues. I have also fostered
closer relationships and ties with friends from our Toll (Asia) sister
companies – ST Logistics and Singapore Offshore Petroleum Services
(SOPS) who are also participating in this special event.
The morale of the contingent is superb and we will continue to work hard
to fly the Toll flag high, and do the company proud as we celebrate the
National Day.
Teo Teck Seng – General Manager, Feeder Services
PEH SI HUI – INTERN, MARINE
AGE 18
I am the youngest member of the
contingent. Many of my seniors
take care of me during training
and I feel appreciated and have a
great sense of belonging to the
group. This is my first time
participating in the National Day
Parade (NDP) and I am honoured to be representing my company.
Through my NDP experience, I’ve learned values, such as, discipline and
care for others. In the case of NPD, we need to follow commands and
International Airport.
These cargoes,
each carrying the
Singapore flag label,
were loaded onto a
SilkAir flight that was ST Logistics personnel packing the relief supplies.
bound for Myanmar
on the morning of 7 May 2008. This first batch of the Singapore
Governments HA’s package arrived in Yongan International Airport on
the same day, and was handed over to the Myanmar’s government
by Mr Robert Chua, Singapore’s Ambassador to Myanmar.
Several more shipments of supplies are expected to be sent from
Singapore to Yangon progressively after the first shipment. ST
Logistics thanks the Ministry of Foreign Affairs for selecting it to be its
logistics partner in this emergency relief assistance to Myanmar
by the Government of Singapore and is proud to play a part in it.
carry out drills in uniformity. I got to know many new friends from
different walks of life and I have learned to interact with the other
participants. As well ties and bonds are forged during the trainings as we
work hard alongside each other to put up a magnificent display for
Singapore, a place where I call home.
From the journey, I understand that NDP is not just a date – 9 August,
but of a lot of time, resources and perspiration that are put in each and
every year for the preparation to ensure the success of this Big Day.
YEO BAN CHWEE – MANAGER, OCEAN FREIGHT, AGE 47
NDP is an annual event where
most Singaporeans would want
to participate, either as a
spectator or participant. This
year, Toll Logistics (Asia) has the
privilege to be part of the NDP
celebrations and I am honoured
to be part of the team. From the
first meeting and short rehearsal
at our company’s car park to the
weekend rehearsals at Nee Soon camp, we have had a lot of fun and
laughter. We have the opportunity to meet new friends from other
contingents, such as: People’s Action Party (PAP), SembCorp, ERA and
National Trades Union Congress (NTUC). Last weekend, with the addition
of the students’ uniform groups joining the rehearsal, I am happy to
witness this ‘NDP Family’ increasing in size. I would like to thank all the
trainers for their dedication and patience and I am looking forward to the
rehearsal on the ‘floating platform’ soon.
Toll Donates to Sichuan,
China’s 8.0 Magnitude
Earthquake Aid
THE 2008 SICHUAN EARTHQUAKE (OTHERWISE KNOWN AS
THE GREAT SICHUAN EARTHQUAKE OR THE WENCHUAN
EARTHQUAKE) IS BELIEVED TO BE ONE OF THE DEADLIEST AND
STRONGEST EARTHQUAKES TO EVER HIT CHINA. THIS 8.0 MAGNITUDE
EARTHQUAKE HAS RESULTED IN ABOUT 69,000 DEAD, ABOUT 380,000
INJURED, ABOUT 19,000 LISTED AS MISSING AND HAS LEFT
4.8 MILLION PEOPLE HOMELESS. FORTUNATELY, NO MEMBER OF OUR
CHINESE OPERATIONS WERE INJURED IN THIS HORRIFIC EVENT.
Immediately, the employees of Toll’s operations in China, ST-Anda
organised a donation campaign in China with a total of S$25,000 being
raised. On May 20, 2008, Toll Singapore also organised an internal fundraising
to help victims of the Sichuan earthquake as part of our Corporate
Social Responsibility (CSR) efforts. The total amount of donation collected
was S$7,262; which has been channelled to the Red Cross Society for
putting towards relief operations.
Pacorini Toll also contributed another US$10,000 (about S$13,626) directly
to the China Embassy to aid the rescue efforts. Altogether approximately
S$46,000 was raised – hopefully these donations will assist in bringing
some temporary relief to the victims in Sichuan, China. Toll and its
subsidiaries believe in helping the communities wherever we operate.
COMMUNITY
Toll Logistics Helps
Rebuild Indonesian
Village Destroyed by Fire
A FIRE RAVAGED A LITTLE VILLAGE IN KOTABARU, KALIMANTAN
IN INDONESIA, WHERE TOLL LOGISTICS OPERATES FOUR
BARGES THAT DELIVER COAL FROM MINE SITES TO THE PORT AT
KOTABARU. SOME 400 HOUSES WERE DESTROYED IN THE FIRE
WHICH ALSO LEFT SOME 1200 PEOPLE HOMELESS.
To assist the villagers who have lost their homes and belongings in the
massive fire, Toll Logistics recently donated 10,000,000 Indonesian
rupiah (equivalent to approximately AU$1600) to the community.
Said Wayne Hunt, President CEO of Toll Logistics – Asia, "While the
amount may not seem very much to us, it went a long way in helping
the villagers get their lives back together again. In these areas, the
villagers lead frugal lives and they do not require very much money to
rebuild their homes."
This donation is but one of the many efforts undertaken by Toll
Logistics - Asia and its subsidiaries to help the communities wherever
we operate.
TOLL TODAY JUNE – AUGUST 2008

28
COMMUNITY
Star Studded Evening Raises Funds for Rail Safety Toll NZ Achieves Good
Profile at School Expo
OVER NZ$75,000 OF FUNDING FOR RAIL SAFETY WAS RAISED
AT THE SECOND CHRIS CAIRNS FOUNDATION GALA DINNER
HELD IN AUCKLAND RECENTLY. TOLL NZ IS THE MAJOR SPONSOR
OF THE FOUNDATION.
Among notable names in the 400-strong audience were Prime Minister
Helen Clark, Sports Minister Clayton Cosgrove, National Party Deputy
Leader Bill English, Dilmah Tea Owner Merrill Fernando, Phoenix
Soccer Club Owner Terry Serepisos, and local celebrities such as Tina
Cross, Jackie Clarke, April Iriamia, Mark Sainsbury, Phil Leishman,
Dion Nash and Bernice Mene.
MCed by John Campbell and Carol Hirschfeld from TV3, the evening
featured special guests Simon O’Donnell from Channel 9 in Australia
and New Zealand’s most successful jockey Lance O’Sullivan.
Chris Cairns spoke of how thankful he was for the support given to his
campaign to promote rail safety in New Zealand. He said the money
raised from the dinner would be used to expand the 'Tracks are for
Trains' program to college students.
Toll NZ Chief Executive David Jackson paid tribute to all drivers who
have to deal with accidents on the rail network in his speech.
In keeping with the racing theme for
the night, there was a ‘fashion on the
field’ event which was won by Toll NZ
HR Manager Margaret Gracie pictured
receiving her prize from race host
Phil Leishman.
Former Australian cricketer and now TV personality Simon O'Donnell
was a special guest on the night and was more than happy to chat
about racing to host Phil Lieshman.
Rt Hon Helen Clark, New Zealand Prime Minister with Chris Cairns.
The Prime Minister reiterated her Government’s continued commitment
to rail safety and applauded the efforts of the Chris Cairns Foundation
in achieving so much in such a short time.
In August Chris will walk from Auckland to Rolleston where his sister
Louise was killed after a truck drove through a crossing and hit
the train she was travelling in. Two other young women also died in
the crash.
Team Toll Claims Sixth in Gruelling Event
A TWO-PLACE IMPROVEMENT ON LAST YEAR'S EFFORT WAS
ACHIEVED BY TEAM TOLL IN THIS YEAR'S CURE KIDS GREAT
ADVENTURE RACE. TOLL NZ RAISED $10,000 THROUGH THE EVENT
FOR CURE KIDS.
Our company's team of Mark Thomson, Andrew de L'Isle, Bruce
Houghton and Gretchen Stone, came a creditable sixth out of
40 teams in the event held earlier this month at Muriwai Beach north
of Auckland, says team member Bruce Houghton.
"It was a long day with an early-morning start and then the race lasted
over seven hours and saw the team have to conquer all kinds
of terrain both on foot and by bike," he says.
"The team had first-class support from the back-up crew that included
Paul Watene, Sonny Witana, Carol Hunter, Shelley Leuchars and
National Party Deputy Leader Bill English pictured
with his wife Mary was just one of the many
distinguished guests who attended the dinner.
Crystal October. Not forgetting our great driver Dion from Toll
Tranzlink who once again made sure everything got to the right
location at the right time."
Team Toll left to right: Mark Thomson, Andrew de L'Isle, Bruce Houghton and
Gretchen Stone.
OVER 1000 STUDENTS FROM SCHOOLS AND COLLEGES
ACROSS AUCKLAND HAD THE OPPORTUNITY TO VIEW A
SPECIAL TOLL NZ PRESENTATION AT A RECENT EMPLOYERS’ AND
MANUFACTURERS’ ASSOCIATION (EMA) TRADE FAIR.
Toll NZ Skills Direct Manager Andy Graves says the objective was to
raise the profile of Toll NZ and our associated business units, and
to educate the younger generation with a view to future recruitment.
"Key roles were discussed with the students whilst training and
development, including apprenticeships and NZQA qualifications,
were promoted," he says.
"We had great support from the business units and are planning more
fairs across the country."
In action at the fair were (left to right) Patrick Jackson (Chris Cairns Foundation),
Stephen Thomas (Toll Tranzlink), Rowena Foster (Toll NZ), Andy Graves (Toll NZ),
Libby Nelson (Toll NZ), Brendon Judd (Toll Rail), Allister Lowe (Toll Tranzlink) and
Darryl Batkin (Toll Tranzlink).
COMMUNITY
Red Puppy
Appeal Support
ADVERTISING POSTERS WERE RECENTLY ADDED TO THE BACK
OF SOME TOLL TRANZLINK TRUCKS TO HELP CREATE AWARENESS
OF THE RED PUPPY APPEAL WHICH RAN FROM APRIL 4–6.
Guide dog Stella, who features in the Royal New Zealand Foundation
for the Blind (RNZFB) campaign, is pictured with Toll Tranzlink's
National Transport Manager Murray Atkin (left), Executive Assistant
Cindy Cator and Group General Manager Greg Miller during a recent
visit to the Southdown facility.
Project KPH Sponsorship by Interislander
YOUNG DISABLED PEOPLE RECENTLY EXPERIENCED MOTORSHIP
NEW ZEALAND CHAMPIONSHIP SERIES EVENTS THANKS TO
PROJECT KPH AND THE INTERISLANDER.
Project KPH was established by Leah Evans after she saw a young
disabled man being bullied by teenagers at a motor sport event.
"I was determined to make race-day a positive experience for people
less advantaged than myself," says Leah.
Driver Paul Radisich signs a shirt as Project KPH kids enjoy the South Island racing
events.
Consequently aiming to play host at two recent events in Levels Park
(Timaru) and Teretonga Park (Invercargill), Leah unfortunately found
herself unable to fund the transportation of herself, four-year-old son,
grandmother and car to and from Rotorua.
However, Toll NZ responded positively to Leah’s plea and the party
made the return journey across Cook Strait compliments of the
Interislander.
Some of the Project KPH kids left to right: Nathan, David, Jordan, Keely and Matt.
29
TOLL TODAY JUNE – AUGUST 2008

30 COMMUNITY COMMUNITY
Living Medical Dreams
IN MARCH 2007, TOLL DRIVER MALCOLM JONES DIED IN AN
HORRIFIC COLLISION NOT FAR FROM TARCUTTA IN NSW. HE
LEFT BEHIND HIS WIFE ANNETTE AND THEIR FOUR CHILDREN,
DANIEL, JOSHUA, LUKE AND NAOMI. MALCOLM WAS JUSTIFIABLY
PROUD OF HIS FAMILY, IN THEIR YOUNG LIVES HIS AND
ANNETTE’S CHILDREN HAVE ACHIEVED AN ADMIRABLE LIST
OF ACCOMPLISHMENTS. SECOND SON, JOSHUA’S MOST RECENT
ACHIEVEMENT WOULD HAVE GIVEN HIM YET ANOTHER REASON
TO SMILE.
Joshua who is in his third year of medicine at Monash University has
been selected as one of 34 Australian medical students to represent
Australia at the 29th Asian Medical Students’ Conference which will
be held in Tokyo, Japan in July this year. He will join 500 other medical
students from Thailand, Korea, Japan, Malaysia, Indonesia, Hong
Kong, Taiwan, the United Kingdom, the Philippines, China, Bangladesh,
Pakistan, India, Austria and Singapore to consider this year’s theme
which is ‘Non-communicable Disease and Health Promotion’.
Application to attend was open to all Australian Medical Students and
selection was based on a written application and resume. The
delegation was selected by a panel consisting of three physicians and
academics. The conference relies on the delegates arranging
sponsorship to fund their journey and the cost of attendance, and Toll
Group Managing Director Paul Little was happy to offer Joshua Toll’s
support. Without this corporate sponsorship candidates’ like Joshua
would not be able to attend and the Australian representation at the
conference would be significantly reduced.
At the conference each country will present a paper highlighting the
pertinent issues relevant to an issue of concern within their own
World's Greatest Shave
ON FRIDAY 14 MARCH 2008 ONE OF OUR MUCH LIKED
STAFF MEMBERS, SASKIA BLACKSTOCK OR JUST SAS TO
ALL WHO KNOW HER, FROM TOLL’S WOOLWORTHS CONTRACT
AT MINCHINBURY, GENEROUSLY VOLUNTEERED TO HAVE HER
BEAUTIFUL LOCKS SHAVED OFF TO RAISE MONEY FOR THE
LEUKAEMIA FOUNDATION.
Sas, who is 55 years young said "age should be no barrier!" What
a gutsy gal!
This is an annual event that Sas joyfully never misses out on and this
year celebrated her 5th year in fund raising for the Leukaemia
Foundation, collecting this time an amazing $1860 from family, friends,
management and staff. Even our faithful subbies generously parted
with cash.
Sas had fellow staff member Jodi Wood do the deed giving Sas a No.1
shave all over but not without the help of site managers Robert Scott
and Allan Bray also adding in their handy work. Sas finished off with a
coloured hair spray restoring a girly look once again.
Well done to Sas... we are all proud
of her at Minchinbury.
community. The paper that Joshua and his Australian counterparts
will focus on will cover the current public health issues of Diabetes
and Cardiovascular disease.
Joshua explained that they will also be preparing a number of posters,
to be displayed in several locations around Tokyo, including their City
Hall and the Central Library. All delegates will partake in keynote
lectures, workshops and community service activities that help enrich
their learning as medical students.
Joshua’s long term goal is to practice in neurosurgery but in the short
term he hopes to work in third world countries. The experience and
opportunity of meeting with future doctors from so many other
countries will be a potential gateway to some of these goals through
networking.
"I have told people I want to be a doctor for as long as I can remember,
and I believe it would have been about grade 5 that I became more
strongly aware and vocal about it. I speak fluent Japanese as I lived in
Japan for one year on exchange at a high school in Tokyo, and have
studied the language since primary school. I achieved a perfect score
in Year 12 Japanese in 2005.
"I am extremely glad that Toll have decided to take an interest and
support what I feel will be a very valuable opportunity which will have
many benefits for years to come."
We can look forward to hearing from Joshua again on his return later
in the year. There is little doubt that he will make both Toll and his
parents proud.
Story by field reporter – Donna Grech and photos by Fleet Manager –
Sandy Ruiz.
Chain ain Reaction ac n20
2008
THE SECOND ANNUAL CHAIN REACTION – THE ULTIMATE
CORPORATE BIKE CHALLENGE, TOOK PLACE FROM 8–14 MARCH
2008. THIS YEAR’S EVENT SAW 36 SENIOR EXECUTIVES FROM THE
PROPERTY, FUNDS MANAGEMENT AND BANKING INDUSTRIES RIDE
FROM CANBERRA TO MELBOURNE, RAISING OVER $800,000 FOR
STARLIGHT CHILDREN’S FOUNDATION AND MONASH NEONATAL
INTENSIVE CARE.
This year, Toll IPEC generously supplied the
group with a truck to help ferry the supplies
and luggage from point to point on the trip,
along with the services of Allan Porter, our
group driver. Allan was extremely helpful and
kept the group going by doling out supplies
along the way.
Chain Reaction is very grateful for Toll’s
support of this wonderful charity initiative.
Toll IPEC Delivers Red Noses
TOLL IPEC IS PLAYING A MAJOR ROLE IN THE RUN UP TO THIS
YEAR’S RED NOSE DAY ON 27 JUNE 2008, BY DELIVERING RED
NOSES TO OVER 4600 LOCATIONS ACROSS AUSTRALIA. RED NOSE
DAY IS SIDS AND KIDS BIGGEST FUNDRAISING ACTIVITY EACH
YEAR AND IN 2008 THEY CELEBRATE THEIR 21ST RED NOSE DAY
CAMPAIGN.
SIDS and Kids is a non-government funded charity, supporting families
whose child has died from 20 weeks gestation to 6 years of age
regardless of the cause of death. SIDS and Kids also fund research
into infant death, and through their health promotion program assist in
educating over 250,000 new parents in Australia each year in the
practices of safe sleeping babies and reducing the risk of SIDS.
Christine DiPetta National Red Nose Day Manager contacted Toll to
see if we could provide a cost effective means of distributing red
noses to thousands of stores and also manage the returns process for
unsold noses. A generous arrangement was quickly agreed to by
SIDS and Kids and Mark Wing Young Development Manager – New
Business at Toll IPEC in Melbourne was quick to put up his hand to
look after planning for this major exercise and has worked closely with
the SIDS and Kids team to ensure everything goes to plan.
Since Red Nose Day’s introduction to Australia in 1988, SIDS and Kids
has worked to increase public awareness in Australia. Fundraising
activities have contributed over $15 million to research and education
programs to date.
If you would like to contribute to SIDS and Kids, you can do so by buying
a red nose or by going to their website – www.rednoseday.com.au
31
TOLL TODAY JUNE – AUGUST 2008

32 33
GLOBAL
PDL Toll Goes to Nigeria and Ethiopia for the UN PDL Toll wins the UN Fuel Contract in Timor
PDL TOLL IS CONTRACTED TO THE UNITED NATIONS (UN) TO
PROVIDE TRANSPORT SPECIALISTS ON THE GROUND WHEN
A NATION DEPLOYS A SECURITY CONTINGENT TO A UN MISSION.
Every UN mission is made up of various Troop Contributing Countries
(TCCs). It is the responsibility of the UN’s Movement Control Section
(UNMOVCON) to move that contingent from their home location to the
UN mission area.
Under the direction of UNMOVCON in New York, PDL Toll regularly
sends transport specialists to all corners of the globe to act as their
representatives on the ground, in country. PDL Toll’s role is to assist
the TCC in readying their contingent for deployment to the mission.
Greg Jackson, PDL Toll Operations Manager, says, "There is a lot of
work that goes on before you see troops and their equipment moving.
The initial planning occurs at Headquarters UN, but once the plan
is executed there is also a lot of work to be done at the grass roots
level before any movement can take place. Each contingent
is responsible for preparing their equipment and personnel and this
must take place before the transport resources sourced by the UN
arrives. Our focus is the equipment and we are in country to ensure all
of the equipment is prepared, packed and documented properly and
ready to meet the scheduled aircraft or vessel."
In most cases the TCC cargo will move by sea or air and each mode
has its own unique requirements. PDL Toll are specialists in both
modes.
Greg says, "We usually go in 10 days to a week before the first piece
of equipment is due to move. Most TCCs do not have the expertise in
preparing equipment for movement by sea or air and our job is to
advise, supervise and inspect to ensure their cargo is ready, and
complies with international air and sea regulations."
Currently PDL Toll is supporting the United Nations Assistance Mission
in Darfur (UNAMID), and in March of this year PDL Toll sent two
transport specialists to Nigeria and Ethiopia to assist those nations in
preparing and moving their equipment. UNAMID has been the main
focus of PDL Toll’s contract for almost 12 months with the expectation
it will continue for some time to come.
PDL Toll’s work with the UN on this contract gives PDL Toll international
exposure and puts PDL Toll in places that parent company, Toll, has
never been before. According to Jackson, "It shows an Aussie
company is capable of reaching into places like Adis Ababa, Lagos
and Karachi. I’ve been to all these places with UNMOVCON and
let me tell you, you don’t see many Aussies on the ground in places
like these."
PDL Toll has a team of transport specialists, all of them Dangerous
Goods qualified. A key quality of this team is their intrepid attitude for
which PDL Toll is renowned. Greg says, "The people we’ve got are
ready and able to go without warning. The UN has a tendency to task
us at short notice and we’re required to go into places you wouldn’t
want to go on a holiday. To be able to pull this kind of stuff off
takes a special kind of person and that’s the kind of person we have
at PDL Toll."
PDL Toll's Paul Thorn (left) with Graham Gilkison (right) and one of the Addis
Ababa Golf Club Staff in Ethiopia.
PDL Toll's Graham Gilkison soaking up the local culture in Ethiopia.
Loading Military Hospital containers in Nigeria.
Inspecting containers in Nigeria.
PDL Toll Operations Manager Greg Jackson Supervising in Nigeria.
SINCE MAY 2006 PDL TOLL HAS BEEN IN TIMOR LESTE AS THE
PRIME CONTRACTOR FOR THE PROVISION OF LOGISTICS
SUPPORT TO THE AUSTRALIAN DEFENCE FORCE (ADF) AND THE
AUSTRALIAN FEDERAL POLICE (AFP). FROM OUR BASE IN TIMOR,
PDL TOLL RECENTLY WON ANOTHER CONTRACT, THIS TIME
SUPPORTING THE UNITED NATIONS MISSION IN TIMOR LESTE
(UNMIT) – THE UN GROUND FUELS CONTRACT IN TIMOR LESTE.
The initial tender for the current contract was prepared by Leon Smith,
Pat Smith, Perry Singh and David Lehane. While this took place early
in 2007, the contract was not awarded until late July-August. The
contract was mobilised on October 1 when the first UN vehicles and
generators were supplied with fuel. Sourcing and timely supply of
vehicles, metered bulk fuel tankers, and equipment was crucial to the
commencement of the contract. Darwin, Surabaya and Singapore
were all used to supply various elements.
Prior to commencement of the contract, PDL Toll established in each
of the 12 districts of Timor, a Kerbside Refuelling Point (KRP) to supply
diesel fuel to UN vehicles. These facilities consisted of 15,000 litre fuel
tanks inside an area with metered dispensing equipment. In each
location, local staff were employed and trained in the dispensing and
documentation of fuel requirements, the operation of fire extinguishers
and also general safety and environmental issues.
Under this contract, the day to day responsibilities of PDL Toll are to:
Supply fuel to UN vehicles at all KRP locations from 07:00 until 18:00
– seven days a week.
Maintain generator tank levels over 50 percent at approximately
55 locations across the country, including the island of Arturo and
the enclave of Oecussi.
Supply of oils and lubricants.
In supplying fuel, a number of modes are used. PDL Toll has a fleet
of 6 x 5000 litre tanker trucks capable of delivering to the majority of
locations. Local private contractors with larger capacity tankers are
utilised for the enclave of Oecussi and the most remote high risk wet
season area of Suai.
Raul Cesario
Transport Co-ordinator.
Benson Varghese
Commercial Manager.
GLOBAL
PDL Toll Interpreter Julio Beremau working with the fuel team.
15,000 Fuel Tanks with metered dispensing equipment.
Jon Taylor, the original manager of the contract in 2007 says, "There
are a number of issues that impact upon the ability of PDL Toll to
service the contract. Fluctuating security levels in various locations
across the country mean, at times, it is not prudent to risk staff or
equipment to deliver fuel. It is not always possible to have prior
warning of such security developments. He adds, "The impact of the
wet season is almost as unpredictable as any civil unrest."
Another challenge PDL Toll consistently addresses with this contract
is the remoteness of the KRPs. Travel times between Dili and the
various district KRP locations is immense; Suai, less than 200 km from
Dili, is a two-day round trip.
The UN Ground Fuels Contract in Timor Leste is not only about
supplying motor vehicles; it is about supporting the whole UN mission.
Taylor says, "All UN offices and compounds in Dili and in the
12 districts produce their own power from diesel generators. The UN
also has their own communications systems which include repeater
stations powered by diesel generators. Administration, communications
and transport are all reliant upon a timely supply of quality fuel.
Without fuel, the mission would collapse."
Taylor adds, "This contract has been a challenging one that PDL Toll
has executed exceptionally well in no small part due to the knowledge
and dedication of our local staff in Timor Leste."
Taylor has recently handed over the management duties of the
UN Fuel Contract to Anoop Kumar, Unit Manager and Operations, and
his deputy, Financial Manager Benson Varghese. Both Kumar
and Varghese have extensive experience working as contractors to
the UN in a number of African missions, as well as sound understanding
of the inner workings of the UN contract and procurement
sections, client expectations and day-to-day operational levels and
administration.
TOLL TODAY JUNE – AUGUST 2008

34
GLOBAL
PDL Toll Working Hard in Honiara
PDL TOLL HAS BEEN THE PRIME CONTRACTOR FOR THE
PROVISION OF LOGISTICS SUPPORT TO THE REGIONAL
ASSISTANCE MISSION IN THE SOLOMON ISLANDS (RAMSI)
SINCE OCTOBER 2003. PDL TOLL’S BASE IN THE SOLOMON
ISLANDS IS IN THE COUNTRY’S CAPITAL, HONIARA.
RAMSI is the combined military and civilian police force charged with
restoring the rule of law in the Solomon Islands under Operation
HELPEM FREN.
The RAMSI coalition was established at the request of the Solomon
Islands Government and is made up of military and police forces from
the Australian Government and the governments of New Zealand,
Papua New Guinea, Fiji and Tonga.
PDL Toll has been increasingly busy in Honiara in recent times, with its
client, the Australian Federal Police (AFP), embarking on several new
works programs as they further develop their main site in Honiara at
Guadalcanal Beach Resort (GBR).
As prime contractor for the provision of logistics support, PDL Toll
provide all the day to day services the AFP require including catering,
maintenance, works, transport, stores, physical training, laundry,
cleaning, medical, air, sea, freight and executive services to the AFP.
Currently one of the busiest departments of the PDL Toll team is the
Facilities and Works Department.
Led by Manager Ross Craig, and supported by a very enthusiastic and
competent crew including Duncan Stewart (Deputy Works Manager),
David Sandeman (Maintenance Supervisor), Warren Davis (Grounds
Supervisor) and 12 locally employed Solomon Island technical staff, this
team not only provides facilities, works and maintenance support to the
GBR facility, but also to the 15 island outposts. PDL Toll services these
outposts by helicopter, fixed wing aircraft or boat. The islands are remote
and can take up to two hours to reach by air or one day by ship.
Major works to be managed by this Department this year include:
Removal and replacement of a full commercial kitchen capable
of catering for up to 1500 people.
Additional accommodation blocks for up to 144 Australian Defence
Force personnel.
A new PDL Toll office accommodation block is also under construction.
Likely other works to be managed this year include:
Erection of a new warehouse.
Power generation upgrade.
GBR accommodation redevelopment.
Eileen Mataki loading stores for the outposts. Warren Davis clearing the site for the new Army
accommodation.
Preparatory site work for the new Army accommodation.
Aside from the new works, the maintenance of existing structures is a
huge undertaking. Dave Sandeman and his crew work tirelessly
maintaining a myriad of buildings on GBR, including structural repairs,
electrical work, servicing and maintenance to over three hundred air
conditioners, water, sewerage and drainage systems. In the relative
remoteness of the Solomon Islands, all of these tasks take on further
challenges.
The maintenance of the outposts is particularly challenging. PDL Toll is
tasked with providing the same maintenance support to these outlying
islands as is provided to GBR and Honiara. Power to most outposts is
provided by PDL Toll-maintained generators, and PDL Toll provides all
the coordination of the movement of material and personnel to the
outposts by air and sea.
Warren Davis and his team of local Solomon Island staff are also
continually active keeping the GBR grounds mown and tidy, coconut
trees lopped and the laundry and cleaning services going.
Apart from all the hard work, the PDL Toll team still manages to have
a bit of fun and regularly struts their stuff on the GBR netball courts,
to great acclaim.
PDL Toll has been the prime contractor to RAMSI since 2003.
(L-R) Lauren Moore, Catherine Sutcliffe and
Helen Graham enjoying some rare quiet time at the
PDL Toll Warehouse in the Honiara Ports area.
Australia – Club 10
Adam Muller, Toll Tasmania, Launceston, TAS
Alan Delany, Toll AutoLogistics, Somerton, VIC
Andrew Marinakis, Toll Priority, Erskineville, NSW
Ann Maglio, Toll IPEC, Dry Creek, SA
Anthony Brevi, Toll SPD, Regency Park, SA
Barry Hutchinson, Toll SPD, Regency Park, SA
Benjamin Williams, Toll Priority, Silverwater, NSW
Bethel Flavel, Toll IPEC, Forrestfield, WA
Betty Koulouris, Toll Priority, Erskineville, NSW
Bisa Rai, Toll Priority, Erskineville, NSW
Bradley Allen, Toll Liquids, Altona North, VIC
Brian Hermann, Toll IPEC, Gold Coast, QLD
Brian Hutton, Toll Contract Logistics, Hallam, VIC
Christopher Gardner, Toll Tasmania, Hobart, TAS
Christopher Selby, Toll AutoLogistics, Gillman, SA
Darrel Lewis, Toll IPEC, Forrestfield, WA
David Grady, Toll Liquids, Queanbeyan, NSW
Dawn Reynolds, Toll IPEC, Forrestfield, WA
Deni Kozarovski, Toll Priority, Silverwater, NSW
Desmond Laube, Toll SPD, Regency Park, SA
Douglas Crebbin, Toll Contract Logistics,
Minchinbury, NSW
Frank Galas, Toll Contract Logistics,
Matraville, NSW
Geoffrey Pfeiffer, Toll AutoLogistics – Vehicles,
Laverton North, VIC
Glenn McCormack, Toll Express,
Eastern Creek, NSW
Grant Strutt, Toll Express, Eastern Creek, NSW
Gregory Collins, Toll AutoLogistics – Vehicles,
Campbellfield, VIC
Harry Bostock, Toll Contract Logistics,
Minchinbury, NSW
James Heazelwood, Toll Priority,
Bankstown Airport, NSW
Jeffrey Abbott, Toll Contract Logistics,
Cardiff, NSW
John Arnold, Toll Express, Perth Airport, WA
John Ashworth, Toll Liquids, Rocklea, QLD
John Thew, Toll IPEC, Forrestfield, WA
John Tutty, Toll Contract Logistics, Cardiff, NSW
Judi Taia, Toll Express, Richlands, QLD
June Koroheke, Toll Priority, Erskineville, NSW
Justin Morgan, Toll Contract Logistics,
Maryvale, VIC
Karen Bergan, Toll Priority, Erskineville, NSW
Kenneth Smith, Toll Regional, Adelong, NSW
Leta Clifford, Toll IPEC, Altona North, VIC
Magdalena Vicente, Toll Priority,
Silverwater, NSW
Maria Lopez Andrade, Toll Priority,
Silverwater, NSW
Marily Dempsey, Toll IPEC, Villawood, NSW
Mark Hodgson, Toll IPEC, Townsville, QLD
Melanie Chambers, Toll IPEC, Altona North, VIC
Meri Kasovska, Toll Tasmania, Revesby, NSW
Michael Britton, Toll Contract Logistics,
Minchinbury, NSW
Michael Brook, Toll SPD, Regency Park, SA
Michael Byrne, Toll Contract Logistics,
Kensington, VIC
Michael Dadd, Toll Express, Eastern Creek, NSW
Michael Hallam, Toll AutoLogistics,
Campbellfield, VIC
Mikael Qalilawa, Toll Priority, Silverwater, NSW
Neil Firth, Toll Tasmania – Edwards,
Port Melbourne, VIC
Nigel Dyer, Toll Priority, Erskineville, NSW
Paul Andronicus, Toll AutoLogistics – Vehicles,
Greenacre, NSW
Peter Dolensky, Toll IPEC, Dry Creek, SA
Peter Harvey, Toll SPD, Regency Park, SA
Richard English, Toll IPEC, Forrestfield, WA
Robert Haddon, Toll AutoLogistics – Vehicles,
Mildura, VIC
Robert Seibokas, Toll SPD, Chullora, NSW
Rod McKell, Toll Express, Richlands, QLD
Roshni Naidu, Toll IPEC, Richlands, QLD
Saban Efe, Toll AutoLogistics, Campbellfield, VIC
Slivio Cutajar, Toll AutoLogistics – Vehicles,
Campbellfield, VIC
Australia – Club 10 continued
Stephen Antonie, Toll AutoLogistics,
Altona North, VIC
Stephen Maurer, Toll IPEC, Altona North, VIC
Steve Singh, Toll Priority, Silverwater, NSW
Sudley Matthews, Toll Priority, Silverwater, NSW
Ulla Tilialo, Toll Priority, Erskineville, NSW
Warwick Powditch, Toll Priority, Bankstown
Airport, NSW
Wayne Gilchrist, Toll Regional, Albury, NSW
William Monaghan, Toll Priority, Silverwater, NSW
Yvonne Owen, Toll Contract Logistics,
Archerfield, QLD
New Zealand – Club 10
Audie Murphy, Toll Rail, Palmerston North
Barry Wilson, Toll Tranzlink, Auckland
Che Hodge, Toll Rail, Mt Maunganui
Chris Kells, Toll Tranzlink, Palmerston North
Craig Adams, Toll Tranzlink, Palmerston North
Daniel Perrin, Toll Rail, Palmerston North
Errol Byrne, Toll Tranzlink, Christchurch
John Kowalczyk, Toll Rail, Wellington
John Tibbotts, Interislander, Wellington
Linkam Gnanalinkam, Interislander, Wellington
Phillip Vaaitoa, Toll Rail, Wellington
Telai-Afitu Sefesi, Toll Rail, Wellington
Australia – Club 15
Alan Fuller, Toll Priority, Bankstown Airport, NSW
Allan Wallis, Toll Contract Logistics, Cardiff, NSW
Bruce Pawley, Toll Priority, Silverwater, NSW
Bruce Romanis, Toll Priority, Silverwater, NSW
Carmine Morasca, Toll IPEC, Dry Creek, SA
Christine Taylor, Toll Priority, Erskineville, NSW
Frank Dimech, Toll Refrigerated, Prospect, NSW
Gary Sims, Toll SPD, Regency Park, SA
Graham Offord, Toll Contract Logistics,
Minchinbury, NSW
Gregory Parker, Toll Refrigerated, Tennyson, QLD
Jeff Davis, Toll Priority, Silverwater, NSW
Joanne Watson, Toll Contract Logistics,
Cardiff, NSW
John King, Toll Contract Logistics,
Archerfield, QLD
John Nelson, Toll Priority, Erskineville, NSW
John Tumath, Toll Priority, Silverwater, NSW
John Zerafa, Toll IPEC, Villawood, NSW
Kevin Olsen, Toll AutoLogistics – Vehicles,
Eagle Farm, QLD
Kylie Adelerhof, Toll Priority,
Bankstown Airport, NSW
Lorrance Noble, Toll Priority, Wollongong, NSW
Martin Rutten, Toll QRX, Gladstone, QLD
Michael Dadd, Toll Express, Eastern Creek, NSW
Paul Behsman, Toll AutoLogistics – Vehicles,
Wagga Wagga, NSW
Paul Camilleri, Toll SPD, Chullora, NSW
Paul Ramsay, Toll AutoLogistics – Vehicles,
Dry Creek, SA
Phillip Stewart, Toll IPEC, Villawood, NSW
Raymond Andrews, Toll IPEC, Moorebank, NSW
Rickie Griffiths, Toll Priority, Erskineville, NSW
Rodney Wallis, Toll Contract Logistics,
Cardiff, NSW
Rosilyn Davies, Toll IPEC, Moorebank, NSW
Ross Coutts, Toll Liquids, Kewdale, WA
Sharon Walton, Toll IPEC, Richlands, QLD
Stephen Craig Mallett, Toll Express,
Regency Park, SA
Thomas Canning, Toll Priority, Erskineville, NSW
Tony Humphreys, Toll Contract Logistics,
Cardiff, NSW
Wayne Patterson, Toll Express, Regency Park, SA
Australia – Club 20
Alan Wilson, Toll Contract Logistics,
Minchinbury, NSW
Burgess Royal, Toll SPD, Welshpool, WA
Cherylea Huppatz, Toll IPEC, Dry Creek, SA
Daniel Hunt, Toll Refrigerated, Laverton North, VIC
Dennis Loakes, Toll SPD, Welshpool, WA
STAFF MILESTONES
Australia – Club 20 continued
Des Amos, Toll SPD, Regency Park, SA
Dominic Capretta, Toll SPD, Footscray, VIC
Doug Page, Toll Priority, Erskineville, NSW
Garry Jubb, Toll Priority, Silverwater, NSW
Garry Walker, Toll Express, Eastern Creek, NSW
George Riabczenlo, Toll IPEC, Altona North, VIC
Glen Stein, Toll Express, Richlands, QLD
Jeff Walsh, Toll Express, Richlands, QLD
Jodie Hilliers, Toll Priority, Erskineville, NSW
John Braithwaite, Toll Contract Logistics,
Kensington, VIC
John Cox, Toll Refrigerated, QLD
Karen Andersen, Toll Priority, Erskineville, NSW
Kay Hearne, Toll SPD, Chullora, NSW
Kenneth Taylor, Toll QRX, Townsville, QLD
Leonie Williamson, Toll AutoLogistics – Vehicles,
Laverton North, VIC
Marguerite Devos, in2store, Knoxfield, VIC
Mervyn Pursehouse, Toll Liquids,
Wagga Wagga, NSW
Noel McKay, Toll SPD, Acacia Ridge, QLD
Peter Fans, Toll IPEC, Moorebank, NSW
Peter Pavey, Toll IPEC, Altona North, VIC
Ron Aik, Toll SPD, Chullora, NSW
Ross Bowles, Toll Priority, Erskineville, NSW
Sophia Goudge, Autotrans, Kewdale, WA
Steve McIlwaine, Toll Priority, Bankstown, NSW
Steve Ralulu, Toll Priority, Silverwater, NSW
Sue Valladares, Toll Express, Richlands, QLD
Wendy Keswick, Toll Priority, Wollongong, NSW
New Zealand – Club 20
David Brinsley, Toll Tranzlink, Wellington
John Upchurch, Interislander, Wellington
Les McMillan, Interislander, Arahura
Trevor Buckley-Beman, Toll Rail, Dunedin
Australia – Club 25
Brian Brookfield, Toll QRX, Tennyson, QLD
Daryl Campbell, Toll IPEC, Moorebank, NSW
James Morgan, Toll IPEC, Moorebank, NSW
Kenneth Bailey, Toll QRX, Rockhampton, QLD
Mark Benbow, Toll QRX, Tennyson, QLD
Neville Lucas, Toll Contract Logistics,
Port Adelaide, SA
Philip Whiting, Toll Fleet Management,
Adelong, NSW
Ross Duncan, Toll Shipping, Port Melbourne, VIC
Australia – Club 30
David Bovis, Toll IPEC, Moorebank, NSW
David Greeney, Toll IPEC, Altona North, VIC
Graeme Spink, Toll SPD, West Melbourne, VIC
Gregg Densley, Toll IPEC, Altona North, VIC
Kenneth Mepstead, Toll IPEC, Altona North, VIC
Steven Fing, Toll IPEC, Moorebank, NSW
New Zealand – Club 30
Allan Rolton, Toll Rail, Christchurch
Allan Wight, Toll Rail, New Plymouth
Bunny Jacob, Toll Rail, Kinleith
Frank Nanai, Toll Tranzlink, Wellington
Kevin Jenkins, Toll Rail, Stratford
Australia – Club 35
Geoffrey Jones, Toll Contract Logistics,
Cardiff, NSW
Noel Smith, Toll Express, Richlands, QLD
Sam Gullotto, Toll Tasmania, Revesby, NSW
Australia – Club 40
Peter Milnes, Toll Express, Regency Park, SA
New Zealand – Club 40
John Foster, Toll Rail, Wellington
Meki Vili, Rail Passenger, Wellington
Richie Max, Rail Passenger, Wellington
Australia – Club 45
Colin Seed, Toll Australia Group, Archerfield, QLD
35
TOLL TODAY JUNE – AUGUST 2008

OUR VISION
To be the most successful provider of 'integrated
logistics solutions' to the Asian Region,
providing customers with global reach.
Toll Group is the
Asian Region’s leading
integrated logistics
provider, operating an
extensive network
throughout Australia,
Asia and New Zealand,
delivering seamless,
end-to-end, regional
and global supply
chain solutions.
TOLL’S CORE VALUES FORM OUR CAPABILITIES AND STRENGTHS AS WELL
AS OUR KEY STRATEGIC COMPETITIVE ADVANTAGES WHICH SUSTAIN US
AS THE ASIAN REGION’S LEADING LOGISTICS PROVIDER. THESE ARE BRAND, PEOPLE,
SAFETY, RELATIONSHIPS, INNOVATION, CHOICE, INTEGRATION, INFRASTRUCTURE,
ENVIRONMENT AND COMMUNITY.
Brand – Our brand stands for a total service – for integrity, honesty, reliability,
innovation, trust and for 'coming through' for customers. Toll is 'the total logistics
solution...'
People – Our people are highly motivated, customer focused and proud of Toll's status
as the region's leading logistics provider. From our stable and experienced senior
management team to our operations people to our warehouse staff, our people are a
critical ingredient to our success.
Safety – Toll places the highest emphasis on Occupational Health & Safety (OHS) in
conducting its daily business. The company is committed to the risk management
process and shall, so far as is reasonably practicable provide a hazard free
workplace.
Relationships – Our customers and suppliers are our partners, and we value the
long-term relationships we've developed with existing customers and suppliers and
continue to build lasting relationships with all new customers and suppliers.
Innovation – New technologies are the foundation of innovation in the freight and
logistics industry. Investment in technology and our partnerships with IT providers
have opened the way to true integrated solutions.
Choice – Our access to a comprehensive network of road, air, sea and rail means
customers receive the modal solutions best tailored to their needs.
Integration – Our ability to draw on the resources of all the divisions of the Toll Group
means we can structure integrated solutions that maximise efficiencies across all
elements of the supply chain.
Infrastructure – We have in excess of three million square metres of warehouse space
in Australia, New Zealand and Asia, fulfilling our long term customer contracts, in
addition to generating numerous other value-add supply chain opportunities for Toll.
Environment – We are committed to ensuring the logistics task is achieved in the most
sustainable way possible. In addition to many internal environmental initiatives aimed
at reducing greenhouse gas emissions, we also provide our customers with the most
environmentally friendly options for them to choose to have their goods moved that still
has them delivered when they need them.
Community – Toll takes its role in the community seriously. As well as continuing and
expanding our highly successful First and Second Step programs for heroin addiction
and those in the prison system, our operations across the Asian region are actively
supporting many worthy initiatives such as the Boys' Brigade Sharity Gift Box Project
(in Asia), Foodbank Australia and Convoy for Kids.
Editor
Evelyn Papadopoulos, Corporate Marketing Communications Manager
contact as per Head Office or email tolltoday@toll.com.au
Head Office
Level 7, 380 St Kilda Road Melbourne 3004
Phone: + 61 3 9694 2888
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