Toll Today March 2011 - TOLL Group

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Message from Management 02 Contents Introducing Toll Intermodal The Toll SPD and QRX brands have been with us for a long time, however over recent years it has become more apparent that they do not reflect what either business does, and as such these names mean little to our customers. I am forever being asked what the SPD acronym represents and the two answers I use are Soap Powder Distribution or Speedy Prompt Delivery! When talking to our people and customers, they refer to the name but remember the service, dedication and attitude of the people within the business. Under the Group restructure in January 2010 both Toll SPD and QRX became part of the Toll Domestic Forwarding division. In line with the Group-wide rebrand, and some property and senior management changes, it was considered a good time to bring the two businesses together and rebrand with a fresh new name. So now, Toll SPD and QRX will together be known as Toll intermodal. Brett Curtis, former GM at Toll SPD, is now the General Manager of the business, responsible for the integration. Ex-QRX Group GM Viv Botsford will continue his role at Toll Refrigerated and has taken on the challenge of building and consolidating our dedicated refrigeration businesses including Toll Refrigerated, MFL and Toll Regional Wagga Wagga. Global Logistics 03 Specialised and Domestic Freight 09 Domestic Forwarding 14 Global Resources 17 How wiLL ouR CuSToMERS BEnEFiT FRoM onE BuSinESS? n Our customers will have a true rail network business from Cairns to Perth with complete visibility, track and trace, and one bill. n They can access multi modal (rail, sea, road) capability. n We’ll be able to offer cross docking consolidation capability. n They will deal with a single point of contact. How wiLL THiS aFFECT ouR STaFF? n Staff will work within a true national business. n There will be greater succession and promotional opportunities as part of a bigger organisation. n Staff will be able to offer customers a broader range of products and services. THE nExT STEPS As we move to one business over the next 12 months, our customers should not see any disruptions or change to their service, and will benefit from new offers and products. We will continue to use the same systems so that the consolidation process runs as smoothly as possible. The site at Moolabin, Queensland will be renovated to cater for the combined new businesses. Assets, including fleet will be looked at to ensure we can benefit from as many synergies as possible. Global Express 21 Global Forwarding 25 Toll Group 28 Community 32 Staff Milestones 43 This is an exciting time in the development of Toll Intermodal, and we truly believe we are creating a complete end-to-end road, rail and sea service provider, from which our domestic customers within Australia will greatly benefit. By aligning the systems, expertise and people of both of these excellent businesses, we stand to create a new business with exciting prospects. I look forward to reporting the progress of Toll Intermodal over the coming months. Paul Ebsworth Divisional Director Toll Domestic Forwarding n EDiToR Group Corporate Affairs E editor@tollgroup.com HEaD oFFiCE Level 7, 380 St Kilda Road Melbourne 3004 P + 61 3 9694 2888
1 Toll Wins Through a joint nomination with customer, Colgate- Palmolive in China, the award was presented to Toll Global Logistics at the 2010 CHaina awards ceremony held in Shanghai on 18 November 2010. The award is a first class recognition of Toll’s successful operations with Colgate-Palmolive throughout China specifically in our proven excellence in developing and delivering supply chain solutions and services in the region. Through a rigorous selection and nomination process, a panel of nine industry experts on CHaINA’s board of advisors selected Toll Global Logistics over other leading nominees. In the nomination submission, Toll Global Logistics successfully demonstrated the scale, importance and transparency of its Delivery Schedule System (DSS) program started in 2008 for Colgate-Palmolive’s operations in China. The DSS is a joint effort between the customer and Toll’s account management team, which used Toll’s continuous improvement plan model. Some benefits included: n A more structured approach for placing purchase orders n More environmentally friendly back-end operations n Reduced emissions due to better planned delivery schedules, and n Improved efficiencies for the customer’s field sales team in China. ‘Asia’s Best 3PL Supply Chain Provider’ Award TOLL’S GLoBaL LoGiSTiCS DIvISION HAS BEEN awaRDED THE GLOBAL SuPPLy CHAIN COuNCIL’S AWArD FOr BEST THiRD PaRTy LoGiSTiCS (3PL) SuPPLy CHAIN PrOvIDEr in aSia. Stuart Han, Director of Customer Service and Logistics at Colgate-Palmolive in China, praised the joint effort, “Toll Global Logistics has been an innovative 3PL provider to Colgate-Palmolive for over 12 years and the DSS program is another example of how they have helped us to optimise our China supply chain. “The DSS program brought significant benefits to many parts in the chain, including savings in back office finance and administration, and enabled the sales team to be much more efficient than previously,” Stuart added. wayne Hunt, President and Chief Executive Officer at Toll Global Logistics said, “This award is testimony to our team’s tireless efforts and commitment to supply chain operational excellence. After a successful rebranding exercise in China in August 2010, the award is recognition of Toll’s capacity to lead and manage our customers’ supply chains. “Winning the award of the best 3PL supply chain provider in Asia further shows our competence as the lead logistics provider in the retail and consumer sector both in China and across the region,” Wayne concluded. This is a fantastic award and great recognition of all management and employees at Toll Global Logistics in China and the Asian region – congratulations and well done to all involved! n Global Logistics 1 Team from Toll Global Logistics and Colgate-Palmolive Greater China receiving the Best 3PL Supply Chain Provider Award in Asia. Toll Today March – May 2011 03
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