Annual Report 2012

Earthquake and the Niigata Prefecture Chuetsu-oki Earthquake.Also at the Great East Japan Earthquake which caused theunprecedented damage to the country, we fulfilled a role as adesignated public institution by working on to assist the affectedareas for rehabilitation and reconstruction. For instance, wetransported various emergency materials from day one when theearthquake struck.Concerning natural disasters, the Nippon Express GroupDisaster Measures Regulations were adopted in October 2001,through which we are strengthening our cooperative effort withinthe Group. Our Reporting Procedures for Disasters establishescriteria for determining whether a report is required when adisaster occurs (for example, in the case of an earthquakeregistering four or above on the Japanese seismic scale). Utilizingthe Disaster Management System established on our intranet,these reporting procedures provide an early-warning reportingsystem between all branches and headquarters regarding thestate of disasters, as well as a system for sharing informationbetween branches.Furthermore, as well as we have prepared stockpiles foremergencies including food and drinking water, we havebrought in satellite phones and mobile phones with priorityaccess in a time of disaster to enable us to respond to powerfailures or disruptions in mobile phones or other telephonenetworks. We installed them in related divisions at the headoffice and major branches across the country.Finally, as a counter-measure against influenza, we havestocked hygienic items, such as masks, gloves and goggles.In response to the new strain of influenza that emerged inApril 2009, we provided staff with masks and took measuresto force infected staff or staff whose family had been infectedto stay home from work.• Business Continuity (BCP)In addition to the risk posed by the occurrence of naturaldisasters such as large earthquakes and typhoons, we arealso now facing a threat like the spread of new influenza.Even under emergency situations, it is now a company’sresponsibility to take necessary measures and make plans forboth preparation and action in advance so that we are able tocontinue or recover quickly to fulfil our primary obligations asa transportation company. Nippon Express is appointed as adesignated public institution under the Disaster MeasuresBasic Law and the Civil Protection Act, and in order for us tofulfil its responsibility; we are required to continue ouroperations by society.Under these circumstances, the request asking us to workon “the comprehensive and systematic initiatives” as a companyis increasing which enable us to continue our businessoperations not only in times of emergency but also in otherchallenging situations. In response, we developed BCM(Business Continuity Management) as well as a BCP (BusinessContinuity Plan) specifically for Nippon Express in 2009.As well as each company of the Nippon Express Groupplaces the health and lives of employees and their families firstwhen responding to states of emergencies caused by naturaldisasters, industrial disasters and man-made disasters, we alsotry to continue our business operations as much as possible inorder for us to be able to fulfil our social responsibility sought asa designated public institution and a maintainer of socialfunctions under the Disaster Measures Basic Law and the CivilProtection Act. At the Great East Japan Earthquake, we tried tocontinue our business operations, starting with the transport ofemergency relief materials, by invoking a BCP (BusinessContinuity Plan) swiftly.• Compliance Management Promotion SystemStressing the importance of compliance management,Nippon Express established the Compliance Division in June2003. Also, in October of the same year, ComplianceRegulations were created, and, along with the establishmentof a Compliance Committee chaired by the companypresident and an internal whistle-blower system (NittsuSpeak-up), several measures were undertaken to encouragehonest and fair company activities.From 2010, we set every November as a “ComplianceMonth” and undertake a comprehensive review of legalcompliance and employee education across the country.Also we tried to enhance the awareness on complianceby lending DVD or distributing leaflets for education to preventpower harassment to group companies in Japan andoverseas. Furthermore, we distributed a “compliance card” toall employees and encourage them to conduct “self-checkingon compliance” on a daily basis.• Personal Data Protection and Management SystemAlong with the establishment of the Personal Data ProtectionDivision in February 2005, Nippon Express also establishedthe Personal Data Protection Policy and Personal DataProtection Code—exemplifying Nippon Express’scommitment to personal data protection management.Ongoing education utilizing DVDs and e-learning is offered toall employees in an attempt to make information aboutpersonal data protection better known within the company.The Nippon Express Group has also received variouscertifications related to the protection of personal data.NIPPON EXPRESS Annual Report 201211