TopicsIn fiscal 2011, the Nippon Express Group took steps to invigorate its domestic businesses while acceleratingoverseas expansion in line with the medium-term management plan, “Nippon Express Group Corporate Strategy<strong>2012</strong> – Towards New Growth.” Despite having to respond to the Great East Japan Earthquake and other specialfactors, we have made progress in pursuing our objectives.In Japan, we are entering new sectors and industries, aggressively expanding value-added businesses anddeveloping a high level of independent expertise. In the years ahead, Nippon Express will look to expand thesedifferentiated businesses on a global scale.Overseas, Nippon Express is busily working to establish a business model that unifies operations both in Japanand abroad while realizing growth. To achieve these aims, we are building new organizational and sales systems thattranscend boundaries between Japan and countries overseas as well as among various nations. In particular, we areworking to retain our competitive superiority in Asian markets by developing products centered on China as well asthe rest of East Asia; expanding services in Thailand, Cambodia, and Vietnam; and concentrating managementresource investment to the region that extends from Bangladesh to India.1Domestic TopicsAcquisition of AS9120 QualityManagement Certification for theAerospace IndustryNippon Express has acquired AS9120certification at its Baraki Air CargoLogistics Center, Chubu Airport LogisticsCenter, and seven locations in NorthAmerica since meeting with the relevantquality management system requirementsfor the aerospace industry. The AS9100series of standards are designed tocomplement the ISO 9001 internationalquality standard with additionalrequirements stipulated by theInternational Aerospace Quality Group(IAQG), an organization founded byaerospace companies in Europe and theUnited States. The AS9120 Standardapplies to organizations engaged in thestorage and transport of AS9100-seriesparts/materials and other products.Nippon Express will continue working toexpand the number of its AS9120-certifiedlocations while providing storage,transport and other services to theaerospace industry.2Entered the Clinical Drug TestingLogistics BusinessNippon Express has opened its newClinical Drug Testing Logistics Center inOta-ku, Tokyo. The new center is speciallydesigned for the storage of experimentaldrugs and medical devices. In addition tothe storage and management of suchitems, the center provides uniform, highqualityservices, ranging from receipt andstorage to shipment, thanks to its fullytrained staff of specialists.Due to the revision of the ministerialordinance regulating good clinicalpractices (GCP ordinance) in 2008, thehandling of experimental drugs andmedical devices by third parties is nowpossible. Consequently, we canaccommodate the increasing number ofcustomers who entrust the transport ofsuch items to outside parties. NipponExpress will augment its services in linewith the needs of this market.Overseas Topics1Opened a Representative Office inPhnom Penh CambodiaNippon Express opened a representativeoffice in Phnom Penh, Cambodia, whichhas been experiencing steady economicdevelopment driven principally by abooming textile industry. In 2015, importtariffs on transactions between countriesin the ASEAN Free Trade Area (AFTA) arescheduled to be abolished, spurringexpectations that companies fromnumerous countries will accelerate theirexpansion into Cambodia.To date, Nippon Express has workedto augment its network in Cambodia bylaunching a road transport service andestablishing an air and marine freightforwarding agency. The opening of ournew representative office will allow us todevelop a system able to meet a widerange of needs in Cambodia, extendingfrom international air and marine transportto road transport and warehousingservices.16 NIPPON EXPRESS <strong>Annual</strong> <strong>Report</strong> <strong>2012</strong>
2Commencement of Road TransportServices Connecting Thailand,Cambodia, and VietnamTo meet rapidly growing logistics needs inthe southern half of the IndochinesePeninsula, Nippon Express commencedsales related to the “Southern MekongLand Bridge Express,” a door-to-doorroad transport service connectingThailand, Cambodia and Vietnam. Byrealizing smooth logistics services throughthe acquisition of transit licenses thatpermit bonded transport, we haveshortened lead times by two to sevendays compared with marine transport. Incombination with the already expandedSS7000, a 7,000 km road transport routethat connects Shanghai and Singapore,Nippon Express is working to furtherenhance its regional logistic networks.3Opened Song Than Logistics Centerin VietnamNippon Express opened the Song ThanLogistics Center, a multifunctionalwarehouse facility located in Binh DuongProvince, Vietnam. Very convenientlylocated approximately 20 km from majorairport and seaport facilities, the SongThan Logistics Center can provideservices to Japanese-owned companiesconcentrated in industrial zones aroundnearby Ho Chi Minh City. The Song ThanLogistics Center offers both bonded andgeneral warehousing operations andincludes specialized warehouses fullyequipped with security systems to storehazardous goods. The Center undertakesdistribution center (DC) and vendormanagement inventory (VMI) services forimported components and exportedgoods while actively providing transportand distribution services for expandingmarkets in Vietnam. In addition, the Centeris capable of handling a variety of smalllot,high-mix shipments as well as meetingcustomer distribution processing needs.4Establishment of an Sales Office inRussia’s Major Automotive IndustryCenterNippon Express (Russia) LLC became thefirst Japanese logistics company to opena new sales office in Togliatti in theRussian Federation’s Samara Region, akey center for that country’s automotiveindustry. Russia has seen a growingnumber of automobiles sold domesticallyin recent years and is expected to becomeEurope’s largest automobile market.The Togliatti Sales Office offerstransport services that utilize a widevariety of modes (marine, air, railway andtruck transport) while providing support fornavigating Russia’s complex customsclearance procedures in order to ensureseamless logistics. In addition, the TogliattiOffice is working to enhance its logisticsservices within Russia.5Augmentation of TransportOperations in the United StatesNippon Express U.S.A., Inc. acquired theAmerican firm, Associated GlobalSystems, Inc. (AGS), a mid-sized logisticscompany engaged in domestic/international transport and warehousing inthe United States. In addition, AGS has agained solid reputation for providingmeticulous service in its mainstaydomestic transport business. AGS alsoboasts an impressive degree of know-howin the types of special transport neededfor precision instruments and oversizedcargo, counting a number of Americancompanies among its clients.Through the acquisition of AGS, NipponExpress will expand its logistics operationswithin the United States and reinforce itsbusiness infrastructure mainly through themutual use of its networks. At the sametime, we will work to enhance our locallyrootedlogistics services around the world.NIPPON EXPRESS <strong>Annual</strong> <strong>Report</strong> <strong>2012</strong>17