[PDF] Our commitment to you - NatWest

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Managing your money,some points to noteKeeping you up-to-dateIt is important that you’re aware of your balance andhow available funds are affected by overnight and realtime transactions. The amount of funds you canwithdraw at weekends and on bank holidays will takeaccount of Standing Orders, Direct Debits, debit cardtransactions, forward dated payments and salarypayments due on the next business day.Please remember that some instructions for paymentsto be made from your account (including payments bycheque, Direct Debit and some Standing Orders) areprocessed during the night before the payment is due.To be sure that a payment can be made, you shouldensure that you have sufficient available funds in youraccount by close of business on the business daybefore the payment is due to be made. For example,if a Direct Debit is due to be paid on a Monday, youshould make sure that you have sufficient availablefunds in your account by close of business on theFriday before. Please note that even on a weekdayevening the amount available for withdrawal will beaffected by payments due on the following day.Arranged OverdraftsIf money gets tight, and you need access to extrafunds, contact us immediately and we may be able tooffer you an arranged overdraft on a current account:■ it’s easy to set up – just speak to a member of staff;■ there are no fees when you have an arrangedoverdraft up to a certain limit – all you pay is theinterest on the overdrawn balance;■ you can access the money as soon as the overdraftis set up;■ we will only demand repayment of an overdraft ifwe have a valid reason for doing so and we giveyou at least 30 days’ personal notice. In certaincases, our notice may take effect immediately(e.g. where we reasonably believe that you mayhave difficulty meeting your commitments).■ if we increase your arranged overdraft, or place anew arranged overdraft limit on your account, we’llnotify you personally.It’s important to note that we will only approve anapplication which we believe you can afford, as youshould only take on financial commitments you can16
easily afford. Our fees leaflets contain detailedinformation on interest rates, charges and arrangementfees that may be applicable to you.Unarranged Overdrafts and Unpaid ItemsOccasionally, you may find that you need to makea withdrawal or other payment that cannot be met fromthe money in your account or (if you have an arrangedoverdraft) will take you over your overdraft limit. If youfind yourself in this position, we recommend that youask us to provide you with an arranged overdraft or anincrease to your existing arranged overdraft which willcover the payment. If we agree to your request, youcan be sure that your payment will be made, and youwill avoid unarranged overdraft and unpaid item charges.When you issue instructions for a withdrawal orpayment to be made from your account, we decidewhether your instructions would result in anunarranged overdraft by looking at the available fundsin your account, i.e. the cleared balance in youraccount, plus any unused arranged overdraft facility.We give examples below of the fees, charges andinterest which apply in cases where we are instructedto make a payment which, if made, would give rise toor increase an unarranged overdraft. For full details,please refer to our leaflet, Personal and PrivateBanking – Terms and Conditions and the fees leafletPersonal and Private Banking – A Guide to Feesand Interest. We recommend that you read thoseleaflets carefully.Here are some examples of how our fees, charges andinterest in relation to unarranged overdrafts andunpaid items work. We recommend that you look atthese examples carefully. But do bear in mind thatthey are only examples.Example 1:You write a cheque in circumstances where, if we pay thecheque, an unarranged overdraft will be created. We decideto pay the cheque and an unarranged overdraft is created.You then pay off this unarranged overdraft in the followingmonthly charging period. We apply the following fees, chargesand interest:■ We charge you a Paid Referral Fee following our decisionto pay the cheque.■ We charge you a Maintenance Charge for the monthlycharging period in which the unarranged overdraft is created.■ We charge you a further Maintenance Charge for thefollowing monthly charging period (this is because yourunarranged overdraft remains owing for part of that period).■ While your unarranged overdraft remains owing, we chargeinterest on it at the higher rate which applies to unarrangedoverdrafts.*17
Page 1: Our commitment to you
Page 7 and 8: Cheques made out to one party can b
Page 12 and 13: In addition to paying bycash, chequ
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Page 25 and 26: telephone. Please note, we will nev
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Page 31 and 32: Dormant AccountsIf you do not use y
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Page 35 and 36: Additional extrasWe can also offer
Page 37 and 38: GlossaryBelow, we explain some of t
Page 39 and 40: Useful numbersCustomer Service Revi

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