[PDF] Our commitment to you - NatWest

More documents

Recommendations

Info

Credit ScoringA system used by banks to help make lending decisions basedon statistical analysis.DrawerThe person who signs and issues a cheque.Effective Annual Rate of Interest (EAR)The real annual cost of an overdraft, stated as an annual rate,which takes into account how often interest is charged to theaccount. All other charges, such as arrangement fees, mustbe shown separately from the EAR. For example, if interest ischarged at a rate of 1.50% per month, this is equivalent to anEAR of 19.56%.Loan agreementA document detailing the Terms and Conditions of a loan, issuedeach time we agree to provide a loan. It includes, among otherthings, the interest rate to be charged, the fees payable, thesecurity required and the repayment arrangements.MaestroAn international payment system which gives debit card holdersaccess to goods and services at the point of sale where theMaestro symbol is displayed and access to cash at cashmachines displaying the Maestro logo.PINYour Personal Identification Number (PIN) is unique to you and isneeded to use cash machines or verify purchases at retailers.SoloA payment system which gives debit card holders access togoods and services at the point of sale in the UK where the Solologo is displayed.Visa DebitAn international payment system which gives debit card holdersaccess to goods and services at the point of sale where the Visalogo, access to cash at cash machines displaying the Visa logoand cash over the counter at banks at home and abroad whichdisplay the Visa logo.38
Useful numbersCustomer Service Review: 0800 200 400Savings: 0800 255 200Loans: 0800 200 400Minicom: 0800 404 6161Home insurance: 0800 051 5450Car insurance: 0800 051 5405Travel insurance: 0800 051 5401Minicom: 0800 051 3030Telephone banking Customer Advisers:08457 888 444To join telephone banking: 0800 88 11 77Lost/Stolen Bank Cards: 0870 600 0459(When phoning from abroad, call +44 1423 700545)Minicom: 0800 404 6161Credit Cards: 0800 096 0220Minicom: 0800 028 5304Mortgages: 0800 068 8971Offset: 0800 068 8965Minicom: 0800 917 0789Advantage Blue Membership Services: 0845 301 1317Minicom: 0870 600 0856Advantage Gold Membership Services: 0845 300 3695Minicom: 0870 523 9670Advantage Private Membership Services:0845 877 7111Minicom: 0870 154 1196Useful web addresseswww.natwest.com/onlinebanking – find out more,register or log-on to our online banking services.If you need any help with online banking, answers toyour questions can be found through our ‘Got aquestion?’ service, which can be found on the URLabove or within online Banking.www.natwest.com/security – online security tipsfrom our websitewww.banksafeonline.org.uk – website set up by theUK banking industry to help online banking users staysafe online.www.natwest.com/personal – find out where yournearest branch is.39
Page 1: Our commitment to you
Page 7 and 8: Cheques made out to one party can b
Page 12 and 13: In addition to paying bycash, chequ
Page 16 and 17: Managing your money,some points to
Page 18: Example 2:You write a cheque in cir
Page 21 and 22: You will usually pay interest if yo
Page 23 and 24: Financial difficultiesIf you have f
Page 25 and 26: telephone. Please note, we will nev
Page 27 and 28: 4. When shopping online, only make
Page 29 and 30: Banker’s reference, options andst
Page 31 and 32: Dormant AccountsIf you do not use y
Page 33 and 34: We will usually sort out most compl
Page 35 and 36: Additional extrasWe can also offer
Page 37: GlossaryBelow, we explain some of t

[PDF] Our commitment to you - NatWest

Create successful ePaper yourself

Delete template?

Save as template?