[PDF] Our commitment to you - NatWest

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■ When disposing of any card, please ensure the cardis cut in half along the entire length of the magneticstrip. We recommend that the two sections are thencut into small pieces. Please ensure that the chipwithin the card is also cut in half.■ Be careful when using cash machines. Always beaware of individuals who may try to distract youwhen using the machine. Ensure that no-one cansee you entering your PIN and make sure that youput your money away before leaving the machine.Cheques■ When writing a cheque, it is always good practiceto draw a line through any unused space, as thiswill prevent unauthorised people from adding extranumbers or names.■ Cheques should bear the date on which you writethe cheque. If you post-date a cheque, there is arisk that we may pay the cheque prior to the dateyou have written on it. Therefore, we recommendthat you do not post-date cheques.■ If you are sending a cheque through the post to alarge organisation, for example HM Revenue &Customs or paying into a bank or building societyaccount, we recommend you write clearly the nameof the account (and/or reference number) you wantthe cheque paid into, for example‘HM Revenue & Customs account – J Jones’.Online BankingNatWest’s online banking service is a simple, safe andconvenient way to access and manage your accountsonline. To ensure that you stay safe online werecommend these simple steps to protect you and yourcomputer.1. Never divulge your full online customer number,PIN and Password. Remember that we only askfor random characters, not the full online PINor Password.2. Never respond to any e-mail that asks forconfidential or personal security information.We will never send you such an e-mail.3. Ensure that there is up to date and functioningAnti-Virus and Firewall software on any computeryou use for internet banking. To find out more aboutanti-Virus and Firewall software, or how you canprotect yourself from security and fraud threats,please visit our website at: www.natwest.com/security26
4. When shopping online, only make a payment viasecure websites.5. If at all possible, avoid disclosing sensitiveinformation when using computers in publicplaces/internet cafes. If this is not possible, takeextra precautions.6. Ensure you log off your secure personal accountbefore leaving any public computer.Please be aware that if you pass on your securitydetails to an account aggregation service provider, youwill be in breach of your terms and conditions andmay be liable for any unauthorised transactions thatoccur on your account as a result. For full details,please look at our leaflet Personal and PrivateBanking – Terms and Conditions.27
Page 1: Our commitment to you
Page 7 and 8: Cheques made out to one party can b
Page 12 and 13: In addition to paying bycash, chequ
Page 16 and 17: Managing your money,some points to
Page 18: Example 2:You write a cheque in cir
Page 21 and 22: You will usually pay interest if yo
Page 23 and 24: Financial difficultiesIf you have f
Page 25: telephone. Please note, we will nev
Page 29 and 30: Banker’s reference, options andst
Page 31 and 32: Dormant AccountsIf you do not use y
Page 33 and 34: We will usually sort out most compl
Page 35 and 36: Additional extrasWe can also offer
Page 37 and 38: GlossaryBelow, we explain some of t
Page 39 and 40: Useful numbersCustomer Service Revi

[PDF] Our commitment to you - NatWest

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