Debitek_Smart_Card_E.. - Smart Vend Corporation

DebitekPage 1 of 9DebitekMoney Clip Error Code List1 15 51 672 17 52 683 18 53 824 19 54 835 20 55 847 34 56 868 43 57 879 47 60 8810 48 6213 49 6314 50 64Error 1 Back to TopCause:EZChip/Club: Virgin cardMoneyClip: Invalid SitecodeCorrective Action:Verify SITECODE is correct. If so, and acceptance is desired, use a SITECODE admin card to add the missing sitecode tositecode list in the reader.Error 2 Back to TopCause:Invalid purse dataCorrective Action:The card balance is lost. The system administrator must rewrite the card with a new balance and certificate. The amount ofcredit issued to the cardholder is determined at the system administrator's discretion.Error 3 Back to TopCause:Write errorfile://C:\LAUNDRY\Errors\ErrorsMC.htm4/5/2004

DebitekPage 2 of 9Corrective Action:An error has occurred while writing to the card. Depending upon the nature of the failure, the card may not be usable. If not,the system administrator will have to rehabilitate the existing card or issue a new one.Error 4 Back to TopCause:Invalid card typeCorrective Action:The ATR was unrecognizable to the reader. TRY AGAIN. If the error persists, make sure the card type is usable in themachine in question. If so, the system administrator will need to issue a new card to the cardholder.Error 5 Back to TopCause:EZChip: CSC presentation failed.Read errorCorrective Action:An error has occurred while reading the card. TRY AGAIN. If the error persists, make sure the card type is usable in themachine in question. If so, the system administrator will need to issue a new card to the cardholder.Error 7 Back to TopCause:ERASE/WRITE failureCorrective Action:TRY AGAIN. If the error persists, the card will have to be rewritten or reissued by the system administrator.Error 8 Back to TopCause:ERASE CARD msg failureCorrective Action:TRY AGAIN. If the error persists, the card will have to be rewritten or reissued by the system administrator.Error 9 Back to TopCause:GCI400 RESETsam msg failureCorrective Action:file://C:\LAUNDRY\Errors\ErrorsMC.htm4/5/2004

DebitekPage 3 of 9Cycle power. If error persists, replace SAM. If error still persists, send reader in for repair.Error 10 Back to TopCause:BLOW FUSE msg failureCorrective Action:TRY AGAIN. If the error persists, the card will have to be rewritten or reissued by the system administrator.Error 13 Back to TopCause:Read errorCorrective Action:TRY AGAIN. If the error persists, the card will have to be rewritten or reissued by the system administrator.Error 14 Back to TopCause:Write errorCorrective Action:TRY AGAIN. If the error persists, the card will have to be rewritten or reissued by the system administrator.Error 15 Back to TopCause:EZChip: CSC1 presentation failed.EZClub/MoneyClip: VERIFY failureCorrective Action:TRY AGAIN. If the error persists, the card will have to be rewritten or reissued by the system administrator.Error 17 Back to TopCause:GCI400 POWER ON msg failureCorrective Action:Cycle power. If error persists, send reader in for repair.file://C:\LAUNDRY\Errors\ErrorsMC.htm4/5/2004

DebitekPage 4 of 9Error 18 Back to TopCause:GCI400 POWER OFF msg failureCorrective Action:Cycle power. If error persists, send reader in for repair.Error 19 Back to TopCause:GCI400 CONFIG msg failureCorrective Action:Cycle power. If error persists, send reader in for repair.Error 20 Back to TopCause:GCI400 DON'T SLEEP msg failureCorrective Action:Cycle power. If error persists, send reader in for repair.Error 34 Back to TopCause:Balance greater than maxCorrective Action:The card balance is higher than allowed. See system administrator.Error 43 Back to TopCause:Invalid System Key CardCorrective Action:A system key card was inserted into a reader with existing keys. The keys ust match before the reader will execute this admincard's function.This error indicates that the keys did not match.Error 47 Back to TopCause:file://C:\LAUNDRY\Errors\ErrorsMC.htm4/5/2004

DebitekPage 5 of 9Invalid GMX2000 certificateCorrective Action:Return device to system (GMX2000) administrator for rehabilitation.Error 48 Back to TopCause:Invalid Application IDCorrective Action:The application ID on the card does not match the one(s) the reader is programmed to accept. TRY AGAIN. If the errorpersists, see the system administrator.Error 49 Back to TopCause:Card has expiredCorrective Action:Either the card is expired, written incorrectly, or the clock in the reader is not set properly. Determine which and correctaccordingly.NOTE: If the error is an isolated event, the clock is most likely set properly. If several people are experiencing this sameerror on the same machine, the clock is likely to be set incorrectly.Error 50 Back to TopCause:Only one retry for CSC1 is left.Corrective Action:Take the card to the system administrator. The card's secret code presentation counter is down to its last try. If issuedproperly, the counter will reset and the card can be reused. If the last attempt at the CSC1 fails, the card becomes unusableand a new one will have to be issued to the cardholder.Error 51 Back to TopCause:Card authentication failedCorrective Action:See system administrator. The card will be rehabilitated if possible, otherwise a new card will be issued.Error 52 Back to Topfile://C:\LAUNDRY\Errors\ErrorsMC.htm4/5/2004

DebitekPage 6 of 9Cause:Bad balance certificateCorrective Action:See system administrator. The card will be rehabilitated if possible, otherwise a new card will be issued.Error 53 Back to TopCause:Invalid issuer codeCorrective Action:TRY AGAIN. If the error persists, the issuer code field of the card does not match the list of those the reader is programmedto accept. The card will have to be rewritten or reissued by the system administrator.Error 54 Back to TopCause:Invalid card checksum, orInvalid Admin card (99xx) in SLIM-PRCorrective Action:The card checksum is incorrect. TRY AGAIN. If error persists, see system administrator.Error 55 Back to TopCause:Invalid card statusCorrective Action:The card status is not "active" (1). TRY AGAIN. If error persists, see system administrator.Error 56 Back to TopCause:Invalid admin card (99xx)Corrective Action:The admin card index (99xx) has no valid executable associated with it. TRY AGAIN. If error persists, see systemadministrator. The card will have to be rewritten, or a new one will have to be issued.Error 57 Back to Topfile://C:\LAUNDRY\Errors\ErrorsMC.htm4/5/2004

DebitekPage 7 of 9Cause:Hot cardCorrective Action:The card ID was found in a reader's hotlist and has been rendered unusable. See system administrator. *Error 64 is also a hotcard, but only seen when the card is deactivated.Error 60 Back to TopCause:EZChip: Hardware failureMoneyClip: Program data has not been loadedCorrective Action:Get admin programming card from system administrator.Error 62 Back to TopCause:EZChip: RAM failureMoneyClip: Keys have not been loadedCorrective Action:Get admin key card from system administrator.Error 63 Back to TopCause:EZChip: No pricesMoneyClip: Sitecodes have not been loadedCorrective Action:Get admin sitecode card from system administrator.Error 64 Back to TopCause:Machine data has not been loadedCorrective Action:Get admin machine data card from system administrator.file://C:\LAUNDRY\Errors\ErrorsMC.htm4/5/2004

DebitekPage 8 of 9OrCause:Hot cardCorrective Action:The card ID was found in the reader's hotlist, and has been rendered unusable. See system administrator. *This is the firsttime that the hot card has been seen by a reader. The cardholder will see Error 57 in any reader that they try the card in afterthis error.Error 67 Back to TopCause:EZChip: Reader is ASLEEPCorrective Action:Use WAKE UP admin card.Error 68 Back to TopCause:EZChip: Tokens stuck/out.Corrective Action:Requires physical repair.Error 82 Back to TopCause:EZChip: Realtime Clock not setCorrective Action:Set TIME/DATE using data collector/GMXError 83 Back to TopCause:EZChip: No ASSET#Corrective Action:Program ASSET#Error 84 Back to Topfile://C:\LAUNDRY\Errors\ErrorsMC.htm4/5/2004

DebitekPage 9 of 9Cause:EZChip: GCI400 init failureCorrective Action:Cycle power. If error persists, send reader in for repair.Error 86 Back to TopCause:Not programmedCorrective Action:Program reader with data.Error 87 Back to TopCause:Keys have not been loadedCorrective Action:Use SYSTEM KEY admin card.Error 88 Back to TopCause:EZChip/Club: No sitecodes in readerSuperLoader: No pin pad attachedCorrective Action:EZChip/Club: Program sitecode data.SuperLoader: Attach a pin pad.file://C:\LAUNDRY\Errors\ErrorsMC.htm4/5/2004