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REGISTRATION
Resgistration Information 555 W. Bryn Mawr Ave., Roselle, Illinois 60172 (P) 630.894-4200 (F) 630.894.5610
RESIDENCY
Not all Roselle residents are Roselle Park
District residents. Even though you may
have a Roselle address, you may pay taxes to
another park district.
Th erefore, proof of residency is required
when registering for programs for the fi rst
time. Th is may be done with a driver’s
license, utility bill, (or a mortgage statement
for those who are recently moving to the
area). Roselle Park District residents support
the district through property tax contributions.
RETURNED CHECK POLICY
We gladly accept personal checks as payment.
If for any reason a check is returned to
our offi ce marked “NSF,” we will contact you.
You will then be required to submit a full
cash or money order payment, as well as a
$30 administrative fee, within a fi ve business
day period. Class privileges will be suspended
and new registration will not be accepted
until payment is received.
NON RESIDENT FEES
Unless specifi ed by a particular program, the
non-resident program fee is an additional
$10 or 50% of the regular fee, whichever is
less. Th is does not apply to facility rentals.
For all facility rentals, Clauss Recreation
Center, or Turner Park, there is a consistent
$25 increase for non-residents in addition to
the stated resident fees.
ROSELLE PARK DISTRICT
AND THE ADA
Th e Americans with Disabilities Act (ADA)
prohibits discrimination on the basis of
a disability. Th e Roselle Park District will
make reasonable accommodations in
recreation programs to enable participation
by an individual with a disability that
meets essential eligibility requirements for
that leisure program and facilities. If you
have questions or believe you have been
unfairly discriminated against by the park
district, please contact the Roselle Park
District Director of Parks & Recreation at
(630) 894-4200 ext. 228. Th ose who use the
Telecommunications Device for the hearing
impaired may reach the park district by
calling (800) 526-0844.
WAIT LIST PROCESS
A wait list is formed when a class reaches
participant levels beyond the maximum. Th e
wait list is designed to maintain interested
people in a holding area until more spaces
in the program are available, someone drops
out, transfers, or a new section is added by
park district staff based on interest. Th e
wait list is maintained based on the order
we process registrations. Customers will be
contacted for confi rmation before being
added to one of our wait lists (or transferred
from a wait list into the desired program) by
the front desk or specifi c program supervisor.
Please note: before a participant is
transferred into a program all corresponding
paperwork and payments are required.
WHAT ABOUT INSURANCE?
Th e Roselle Park District does not provide
medical coverage for injuries suff ered while
participating in park district programs, or
while using park facilities.
Th e Park District, therefore, cannot assume
responsibility for personal injury for persons
participating in a recreation program or
using facilities. Patrons are advised to make
provisions for this coverage in their own
personal insurance program.
WHAT IF I HAVE A SPECIAL NEED? Participants who
require special assistance during park district programs
should note their needs on the registration form and
call (630) 894-4200 to notify the park district.Th e
Western Dupage Special Recreation Association may
be contacted at (630) 681-0962 for additional services.
Please note: there is a box to check on our program registration
form to alert our Front Desk Attendants and
Recreation Supervisors that these services are desired
for any given program.
Th e Roselle Park District endorses a customer satisfaction policy
and strives to provide high quality programs, services, and
facilities. However, sometimes expectation levels or situations
occur that do not meet the satisfaction of our customers and a
refund request is made. If for any reason you are requesting a
refund, please contact the Park District at (630) 894-4200 or come
by in person to submit a request.
� All refund requests must be made at least two business days
before the fi rst class meeting or practice of program.
� Trips and special events require reservations and planning weeks ahead of time
and therefore do not allow us to accept refund requests unless there is a wait list and
someone can fi ll the spot.
� Individuals requesting refunds with two or more business days notice, prior to the
fi rst class meeting or practice will receive a full refund, less $5 for administrative costs.
� No refunds will be issued for any program after second meeting of a program,
unless a physician’s note is provided. Refund requested for medical reasons will be
prorated from the time the request is received.
� Refunds with facility rental fees:
a. Cancellation request 30 or more calendar days prior to rental date
= full refund (less $5 for administrative costs)
b. Cancellation request 15-29 calendar days prior to rental date
= 50% refund (less $5 for administrative costs)
c. Cancellation request 5-14 calendar days prior to rental date
= 25% refund (less $5 for administrative costs)
d. Cancellation request 5 or less calendar days prior to rental date = no refund.
e. Other types of refund inquiries = at the discretion of Facility Supervisor.
� The Park District will not issue refunds for fi tness center memberships or Lake Park
High School student parking permits.
� Some classes, programs, and fees have specifi c refund policies that will be adhered
to.
� The Park District reserves the right to judge refund requests on a
case-by-case basis and partial or full refunds may or may not be approved at any time
at the discretion of the district.
58 Summer 2012 | www.rparks.org | (P) 630.894.4200 | Online Registration Now Available! Go to rparks.org