Sustainability - bicbanco

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50 Annual and Sustainability Report 2011 Stakeholder Relations GRI EC4 and DMA HR – Non-Discrimination
Stakeholder Relations The Bank strives to establish lasting bonds with its stakeholders based on trust, mutual respect and ethics and that create value for all stakeholders. In its relationships with its many stakeholders, BICBANCO works in tandem with its principles by using responsible corporate management, maintaining operations within current standards, offering quality products and services to its clients and giving back some of the results that it has gained through its efforts to society. The Bank strives to establish lasting bonds with its stakeholders based on trust, mutual respect and ethics and that create value for all stakeholders. To do this, it makes corporate information available in a transparent manner and uses resources to constantly improve and expand engagement with its interlocutors. The Bank’s actions are based on the principles of its Code of Ethics, available online at www.bicbanco. com.br. Cases of complaints/questions/suggestions can be submitted to the Ethics Committee at the following e-mail: comite.etica@bicbanco.com.br. The Bank focuses its efforts on informing, directing and distributing its resources to society in an ordered and balanced manner, with the purpose of fostering consistent growth for these stakeholders and collaborating to appropriately grow social, environmental, financial and intellectual capital, which leads to sustainable development. In this context, the Bank has several interactive channels available, described under the “Communication” topic, in addition to a dedicated e-mail for sustainability matters: movimentoazul@bicbanco.com.br. Issues received through any of the communication channels involving matters connected to social and environmental risks and opportunities are sent to the Blue Committee for treatment. BICBANCO does not receive significant government assistance, since the proportion of amounts received through tax incentive laws (BRL2.9 million) and the amounts of taxes paid (approximately BRL250 million) is 1.2%. ENGAGEMENT GRI 3.5, 4.14, 4.15, 4.16, 4.17, 4.4 and FS5 Strengthening its relationship with stakeholders is one of BICBANCO’s strategic objectives. To identify and select stakeholders, meetings were held among all Bank managers on the following topic: “What is the social role of a financial institution?”. At the outset, 12 groups of stakeholders were listed: the market, clients, regulatory authorities, internal public, shareholders, unions, the community, the environment, the media/press, market analysts, suppliers, the government and society. To foster this engagement, the Institution also provides several channels of communication, it discloses its sustainability management policies and it adopts specific and regular initiatives that encourage adoption of these guidelines. 51
Page 1 and 2: Sustainability 2011 and Annual Repo
Page 3 and 4: Highlights 04 Profile 06 Mission, V
Page 5 and 6: Corporate Governance Balance Sheet
Page 7 and 8: Mission GRI 4.8 To develop financia
Page 9 and 10: 1978 - 1987 In 1981, the Bank chang
Page 11 and 12: Corporate Governance Based on its p
Page 13 and 14: To generate value and strengthen th
Page 15 and 16: In business management, BICBANCO re
Page 17 and 18: EXECUTIVE BOARD ON Total Grupo Beze
Page 19 and 20: BIC DISTRIBUIDORA Founded in Novemb
Page 21 and 22: REMUNERATION OF SHAREHOLDERS Remune
Page 23 and 24: SHAREHOLDER MEETINGS GRI 4.4 In 201
Page 25 and 26: Governança Corporativa Centralizat
Page 27 and 28: CREDIT RISK MANAGEMENT STRUCTURE Ch
Page 29 and 30: OPERATIONAL RISK The Operational Ri
Page 31 and 32: The Treasury Committee meets with t
Page 33 and 34: Risk Management Index Asset (Amount
Page 35 and 36: Based on management of social and e
Page 37 and 38: Economic Scenario and Performance T
Page 39 and 40: The client base stayed at the same
Page 41 and 42: CREDIT OPERATION PIB x BICBANCO (%)
Page 43 and 44: At the same time, the Bank has show
Page 45 and 46: TIME DEPOSITS BY MATURITY (in %) Ec
Page 47 and 48: FINANCIAL INTERMEDIATION INCOME GRI
Page 49: CAPITAL ADEQUACY RATIO Brazilian Ce
Page 53 and 54: External Stakeholder 30 25 20 15 10
Page 55 and 56: SERVICE POINTS GRI FS14 BICBANCO en
Page 57 and 58: CUSTOMER SERVICE GRI PR5 and PR8 Ai
Page 59 and 60: accountability and attesting to the
Page 61 and 62: Magic Wheels Team - since 2004, BIC
Page 63 and 64: Stakeholder Relations Beauty and th
Page 65 and 66: Intangible Assets Internal control
Page 67 and 68: DIVERSITY MAP GRI LA1, LA13 and DMA
Page 69 and 70: COMMERCIAL AGE GROUP TIME SERVED CO
Page 71 and 72: For its constant investment in huma
Page 73 and 74: TRAINING AND DEVELOPMENT GRI DMA LA
Page 75 and 76: BENEFITS GRI DMA LA -Diversity and
Page 77 and 78: The new BICBANCO headquarters were
Page 79 and 80: In the telecommunications and netwo
Page 81 and 82: Sustainability In evolving its gove
Page 83 and 84: ECOEFFICIENCY PROGRAM GRI EN11, FS4
Page 85 and 86: At BICBANCO, the following sources
Page 87 and 88: This system is also responsible for
Page 89 and 90: RESPONSIBLE CREDIT GRI FS4, FS5, FS
Page 91 and 92: Sustainability 4 - Environmental in
Page 93 and 94: 7 - Relevant Information regarding
Page 95 and 96: GRI Index Sustainability Themes and
Page 97 and 98: Sustainability Governance, Commitme
Page 99 and 100: Sustainability DMA EN Capitulo Stat
Page 101 and 102:
Sustainability DMA PS Chapter Statu
Page 103 and 104:
Sustainability Themes and indicator
Page 105 and 106:
Sustainability Themes and Indicator
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
APPLICATION LEVEL GRI G3.1 Sustaina
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Sustainability - bicbanco

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