MBN Administrator's Guide MS Synkronisering - Telenor

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time stamp is always in UTC (Coordinated Universal Time). The following table lists the available rotatemodes together with a short description.Rotate ModeNoneHourlyDailyWeeklyMonthlyDescriptionRotating is disabledRotate hourlyRotate dailyRotate weeklyRotate monthlyMBN Administrator’s Guide MS Synchronization Side 34 av 39
12. Appendix – Troubleshooting12.1 Checklists for troubleshootingHere follow checklists which will help in MS Synchronization troubleshooting. Before startingtroubleshooting, it should be checked whether the experienced defect situation is described in thedocument MSS Kjente feil og svakheter. In this case, it will be described with plan for resolution of thedefect, and/or any known workarounds for getting by the problem.References to descriptions of how to troubleshoot the different points are given in the lists.12.1.1 For defects that affect all users1. Check that latest version of MSS Client is installed and that end-users have installed latest version ofMSS Plugin. If not, the latest version of the software must be installed to see whether the defect isresolved. Contact your Telenor Dealer if not certain what latest version is.2. Check that no known MBN defect with impact on MS Synchronization exists. Contact your TelenorDealer to check if you do not have an updated overview of known MBN defects.3. Check if changes have been made in network configuration or configuration of Microsoft servicesthat MSS is integrated towards. If changes have been made, it might be necessary to reconfigure MSSynchronization (see Chapter 7 and 8 for guidelines). If upgrades of infrastructure have been made,you should check that new versions are supported by MSS (see Chapter 4.1).4. Check in MSS Client GUI that all components which have been ordered are available for activation. Ifnot, your Telenor Dealer must check whether correct order of components has been made.5. Check that the following is ok:a. MSS Client Service is running (see Services on Windows Server where MSS Client is running).If not, try starting the service from the MSS Client GUI. Also try starting the service withouthaving calendar integration and/or status synchronization activated – the service will notstart if an activated component is not correctly configured. If the service will not start,continue checking points below.b. MSS Client is able to establish connection with Telenor MBNc. MSS Client is able to establish connection with SQL databased. MSS Client can read appointments in calendars from MS Exchange (if Calendar integration isactive)e. If any of the points above is not checked ok, refer to Chapter 7 and check whether relevantpart of the solution has been configured correctly.6. Check that all relevant firewalls are configured as described in Section 5.1.3.12.1.2 For defects affecting subset of users1. Check in MSS Client GUI that relevant users are among users being synchronized by MSS (see Section12.2.2.3).2. If calendar integration is not working for a user, check that he has installed and configured latestversion of MSS Outlook Plugin correctly (as described in MSS User Guide), and that the Plugin GUI isclosed without error messages when clicking "Ok".12.1.3 If troubleshooting failsIf all points above have been checked ok, the defect must be reported to Telenor through your Dealer. In theinquiry to your Dealer, the following must be included:Description of defect situation and consequenceDuration of situation (time when first registered)Versions of Windows Server, MS Exchange Server, MS Lync, MS Outlook, MSS Client and MSS PluginMBN Administrator’s Guide MS Synchronization Side 35 av 39
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Page 3 and 4: 9.4 Installation ..................
Page 5 and 6: 2. How it worksThe following descri
Page 7 and 8: 4. Deploying MBN Microsoft Synchron
Page 9 and 10: The permission checks performed by
Page 11 and 12: 7. MBN Microsoft Synchronization Co
Page 13 and 14: Place the mouse over the exclamatio
Page 15 and 16: Country codeThe prefix to set on ph
Page 17 and 18: A conflict for a phone number mappi
Page 19 and 20: 7.6.2 Calendar tabCalendar synchron
Page 21 and 22: Push portThe push port is used for
Page 23: 7.6.6 Plugin settingsThe calendar s
Page 26 and 27: Replace the identity, front end ser
Page 28 and 29: 9. MS Synchronization Outlook Plugi
Page 30 and 31: 10. Appendix - SettingsThe settings
Page 32 and 33: hexadecimal serial number of thecer
Page 36 and 37: Screenshots of any error messages r
Page 38 and 39: 12.2.2.3 Verify which users are syn

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