RECRUITMENT - PASSENGER SERVICE STAFF - Vietnam Airlines

Reference Information
WORK DETAILS:
RECRUITMENT - PASSENGER SERVICE STAFF
Position: PASSENGER SERVICE STAFF
23 - 29 AUG 2011
Passenger service staffs of TIAGS directly welcome passengers, and clear all aviation
procedures for departure and arrival flights at Tan Son Nhat airport.
Passenger service staffs will work officially at TIAGS after graduated from professional
training course as follows:
A. JOB DESCRIPTION
I. DEPARTURE FLIGHT:
+ Receiving and processing all the flight related information: list of passenger, special
information of passengers.
+ Preparing for working instruments and other necessary facilities.
+ Doing check in process at the counter.
+ Checking out the travel documents of passengers.
+ Seating arrangement, deliver boarding pass to passengers.
+ Getting checked baggage handling.
+ Giving direction for the next procedure to passengers.
+ Doing special service for passengers who need assistance
+ Guiding passengers to the aircraft.
+ Controlling the number of passengers on the aircraft.
+ Giving special assistance to passengers to boarding.
+ Completing the procedure and send messages to the concerned airports.

II. ARRIVAL FLIGHT - TRANSIT FLIGHT:
1. ARRIVAL FLIGHT:
+ Receiving and processing all the information of passengers and luggage.
+ Preparing for working instruments and other necessary facilities.
+ Implement the welcome process for passengers from the aircraft to the terminal.
+ Doing Special Service for passengers who need assistance
+ Return luggage to passengers.
2. TRANSIT FLIGHT:
+ Receiving and processing all the information of passengers and luggage.
+ Preparing for working instruments and other necessary facilities.
+ Implementing the welcome process for passengers from the aircraft to the terminal.
+ Implementing transit procedures and giving direction for passengers to the domestic
terminal or to continue other international flight.
+ Doing Special Service for passengers who need assistance
III. LOST AND FOUND AND HANDLING OF EXTRAORDINARY BAGGAGE
CIRCUMSTANCES
+ Receiving and processing all the extraordinary baggage information and massages of
passengers.
+ Receiving extraordinary luggage circumstances such as: lost or damaged by wear, tear
off...
+ Implementing the searching process by world tracer system
+ Return luggage at the airport or take the address of the passenger.
B. NATURE OF WORK
- Employees are frequently exposed to many passengers in domestic and international
terminals as well as other working department at the airport.
- Always working under high pressure to ensure flights are on time.

- The job is organized according to a linked processes and coordination between many
different departments.
- Working time on shift / caps (flight schedules, 24 hours/ day)
- Large working area and travel a lot, often influenced by sudden changes in temperature
and weather (temperature difference between the ramp and the terminal).
Working with TIAGS, you will have the opportunity to study and work in an
international, dynamic, challenging environment.
Wish you success!