Overview of the Avaya G350 Media Gateway - Avaya Support

Summary of servicesAdditional featuresThe G350 also provides the following voice related features:Call center capabilitiesThe G350 supports call center features according to the mode of deployment (see Modes ofDeployment on page 15):●●Distributed Avaya Enterprise Connect mode. The G350 supports up to ten concurrent callcenter agents. This configuration is supported by CM 2.0 applications.Standalone mode. The G350 supports a call center application with up to ten concurrentagents. This application is supported by CM 2.1 and above.Emergency Transfer Relay (ETR)The Emergency Transfer Relay (ETR) feature provides basic telephone services in the event ofa power outage or a failed connection to Avaya Communication Manager. Using ETR, you canconnect the fixed analog trunk port (TRUNK) to one of the fixed analog line ports (LINE 1). Anoutside telephone exchange can be connected to the trunk port, and an analog telephone canbe connected to the line port. All calls are then directed by the analog relay between the outsideline and the analog telephone. A current-loop detection circuit prevents ongoing calls from beingdisconnected when normal functioning resumes.Contact closureThe contact closure feature is a controllable relay providing dry contacts for variousapplications. To implement the contact closure feature, you connect an Avaya Partner ContactClosure Adjunct box to the CCA port on the G350 chassis. The adjunct box provides twocontact closures that can be operated in either a “normally closed” or “normally open” state. Thecontact closures can control devices such as devices that automatically lock or unlock doors orvoice recording units. The CCA port can be configured so that the connected devices can becontrolled by an end device, such as a telephone. For example, a user can unlock a door bykeying a sequence into a telephone keypad.Fax, modem, TTY over IPThe G350 supports fax, modem and TTY over IP.34 Overview of the Avaya G350 Media Gateway