Nursing Report 10-11a.indd - Maury Regional Healthcare System

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Board Specialty Certifications2010 - 2011Michelle BabbCamesuze Jean-BaptisteElizabeth BaileyKaren BlairHeather BowenCathy BrysonDana BurchamChristine CarsonBrenda ChapmanLinda ClaytonAmanda CothranTammy CrainRhonda CurryZac CurtisBrenda DennisAlana DickeyDustin DockinsAmy EnglandJulie GilbreathStacey GoatsJoseph HemmenJacqueline HillLindsey HillTeresa HonakerRachel HughesAmanda IngramDaryl Ann JacobsApril KellyJessica KincaidAngela LeeSara LindseyKatie LoganLori LongDeborah McCormackDacia McEversMacie McKeeBryan McRaeGenevieve McRaeJanet MoloneyCara MooreKim MorrowLaura MorphewKatie MossJim NortonRNCCCRNCCRNRNCRNC-LRNRNC-LRNCMSRNC-LRNCICRNCCENPCCNRNC-MNNCENLCECCRNCNORCCRNRNFACCRNCCRNACERNC-LRNCMSABC-CGRNRNC-LRNRNC-LRNCCRNCENIBCLC, ICCERNC-LRNRNCCCRNRNC-LRNRNC-LRNRNCCCRNCCRNRNC-LRNRNCCCRNRNCCMSCMSWanda PeeryKelly PickettAimee PilapilAndrea PoynterJoanne ReddingAmy RichardsonLeah RobinsonVicky RobnettVall RoginskiTiffany SensatDonna SheddAmy SkidmoreChristine SwansonKelly TaylorLindsey TaylorSally ThurmanBobby UnderwoodSpencer WarrenBeverly WorkmanAmanda VossAmbulatory NursingCCRNRNC-LRNPNC-MSPCCNCENCCRNPCCNRNCCCRNCDECCRNRNCRNC-MNNONCRNC-NICRNFACCRNRNC-MNNCCRN—16—
Operations: Elevating thePatient Experienceexcellent nursing care they need. Our nurses workto build a relationship with patients early duringtheir visit. By doing this, our nurses can anticipatepatient needs and honor individual preferences asthey provide excellent clinical care.In the pursuit of elevating the patient experience,the operations council strives to build anatmosphere supportive of all the nursingprofessionals in the effective management of theprofessional nursing practice environment. Thecouncil supports evaluating on-going care delivery,nursing documentation, staffing/schedulingpractices and cost of care.PATIENT SATISFACTION:HCAHPS SUCCESSThe chart below shows the most recent data throughMarch 2011 as posted by CMS on the HospitalCompare Web site. Results from four specificindicators reflect the daily focus on excellenceshown by nursing and the rest of the MRMC team.The bars indicate the percentage of patients whogave a top box response.The success MRMC has exhibited with providinghelp to patients quickly was recently recognizedby the national consortium group VHA.Representatives from VHA came on site to blueprintthe processes that have been utilized by caregiversto achieve eight consecutive quarters at or above theTennessee and national averages for this indicator.The dedicated nursingteam at MRMC hasled the way to serviceexcellence as evidencedby Hospital ConsumerAssessment of HealthcareProviders and Systems(HCAHPS) scoresabove the Tennessee andnational averages.Daily rounding,consistency and promptresponse to patientneeds/requests ensurethat patients receive the9080706050403020100—17—HCAHPS Scores76 68 68 84 78 76 78 66 64 79 71 70Overall RatingNursingCommunicationHelp ProvidedQuicklyMRMC Tennessee NationalPain Control
Page 1: 2010-2011 Pathway to Excellence
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Page 7 and 8: Harm AvoidanceIn a hospital environ
Page 9 and 10: Practice & Education:Professional D
Page 11 and 12: Practice & Education:Professional D
Page 13 and 14: Image of Nursing: Raising theBar of
Page 15: Achievements for ProfessionalsPursu
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Nursing Report 10-11a.indd - Maury Regional Healthcare System

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