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EMIS - UN-Habitat

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�����������������������<br />

<strong>EMIS</strong>/ GIS/ Mapping<br />

��ArcView GIS Map<br />

Maker<br />

��Pro<br />

��ArcGIS<br />

��MapInfo<br />

��Atlas GIS<br />

��Idrisi<br />

��AutoCAD Map<br />

etc.<br />

See the <strong>EMIS</strong> CD for<br />

details on the <strong>EMIS</strong><br />

Status<br />

Report 2006<br />

See the checklist<br />

in Tool 7 to create<br />

such an “emergency<br />

contact list” and for<br />

a sample contract.<br />

Building an Environmental Management Information System<br />

Image Processing Database Publication Network<br />

��ILWIS<br />

��TNTmips<br />

��Erdas/Imagine<br />

��ENVI<br />

��ArcView Image<br />

Analyst<br />

etc.<br />

Technical Support<br />

32<br />

��Oracle<br />

��MS<br />

Access<br />

��Dbase<br />

etc.<br />

��Adobe Photoshop<br />

��Adobe Illustrator<br />

��Adobe Pagemaker<br />

��MS Powerpoint<br />

��HTML editor<br />

etc.<br />

��Novell<br />

��Windows NT<br />

��<strong>UN</strong>IX etc.<br />

A Technical Support Unit (TSU) takes care of the technical set up and maintenance<br />

of the <strong>EMIS</strong>. It ensures that the <strong>EMIS</strong> staff have the technical capacity to provide the<br />

information that is relevant for the EPM process and needed by the Mapping Group.<br />

A TSU can also provide useful technical advice when the hardware and software are<br />

being selected and installed.<br />

Ensuring appropriate technical support for the <strong>EMIS</strong> is very important. In the <strong>EMIS</strong><br />

Status Report for 2006 only a few <strong>EMIS</strong> cities reported that they had established a<br />

Technical Support Unit (TSU). However, many cities reported that their hardware<br />

broke down, and that they did not have the capacity to repair it. Their working process<br />

was interrupted – for example, due to the breakdown of a printer, they were no longer<br />

able to print maps. In such a case, how can the Working Groups operate without the<br />

spatial and thematic information provided by the <strong>EMIS</strong> unit? The TSU (Technical<br />

Support Unit) staff can solve these minor hardware and software problems to guarantee<br />

the flow of work in the <strong>EMIS</strong> unit.<br />

A TSU is not part of the Mapping Group, and doesn’t necessarily have to be part of<br />

the <strong>EMIS</strong>. Often, you will be able to use the services of the TSU which serves the<br />

department in which the <strong>EMIS</strong> is located – in fact, when choosing the <strong>EMIS</strong> location,<br />

the availability of technical support is an important consideration. Check if a TSU<br />

that you could collaborate with already exists in other sections or departments in your<br />

city. Identify technicians and people with technical expertise (for example, your local<br />

university, or your hardware/ software dealer) that you can contact in case of problems.<br />

When you use the technical expertise of an existing TSU in your department, you<br />

may not have to pay for it. Perhaps you can find someone who will maintain your<br />

hardware and software on a voluntary basis. Otherwise you should employ a contractor<br />

who will carry out tasks such as making regular back-ups of your data, and who will<br />

provide technical support when problems occur.<br />

B1.4 Linking stakeholders, users and producers: the Mapping Group<br />

If the <strong>EMIS</strong> is to be successful, it must be linked to its users right from the very<br />

beginning. The key users of the system are the men and women in the Issue-Specific<br />

Working Groups, who include decision-makers, citizens affected by or concerned<br />

with the issue, professionals, experts and scientists and the project team. A Mapping<br />

Group is a useful way to keep all these groups informed about the progress of the<br />

<strong>EMIS</strong>, and to get their input.

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