Performance Improvement Report - 2011 - AiMHi

SatisfactionInfant Development ProgramDemographics (Persons Served)Family SurveysSurvey distribution: Surveys were distributed via mail.Response rate: 27/120= 22.5%Exit Interviews139 exited from program22 (16%) provided responses on an exit interviewTotal Persons ServedThe Infant Development Program supported 320 childrenfrom 0-3 years old100%80%60%40%20%0%Male53%Female47%Satisfaction Outcomes from FamiliesSatisfaction Indicators and Results:AiMHi is a clean, safe, friendly environment for all.~Employee SurveyDecision Making Satisfied Not Satisfied N/A1. Are you receiving information that is helpful for you and your child? 96% 4% 0%2. My consultant is sensitive to the needs and wishes of my family 100% 0% 0%3. IDP made a difference by supporting my relationship with my child 85% 5% 10%4. Parents felt that their knowledge of resources had been increased 85% 0% 15%5. Families were connected to community resources by their consultant which benefited theirchild78% 0% 22%Positive Outcomes Identified1. Felt AiMHi has helped them feel more confident in caring for their child 74% 0% 26%2. Parents learned new skills to support their child 100% 0% 0%3. Understanding of their child was increased 81% 7% 12%Overall1. Are you receiving the support/service you are looking for? 85% 0% 15%12