Performance Improvement Report - 2011 - AiMHi

Persons Receiving Services (Community Living Services)SatisfactionSurvey Distribution: Surveys were distributed to people served by AiMHi. Everyone was given the opportunity tocomplete the survey. For those individuals who required assistance in completing the survey, support from familymembers, advocates or employees was provided. Overall, the response rate has improved for the persons receivingservices.Response rate: 313/536=58%Response distribution:- Community Housing & Supported Living: 100% - Children’s Life Skills Program: 31%- Community Options: 74% - Adult Life Skills Program: 49%- Infinite Employment Solutions: 46% - Family Support: 28%- Children’s Residence (Respite Services)* - Home Share: 83%*This year, parents of children supported at Children’s Residence were given the opportunity to provide feedback throughfocus groups rather than surveys. This helped us get a more personal view from the parents. Most parents were positiveabout the respite services they received.Qualitative SurveyThree qualitative survey questions were included with the satisfaction survey given to persons served instead of theseparate survey last year entitled, “It’s Your Life.” The purpose of these questions was to provide more detailedinformation on people‘s satisfaction with their lives. The survey asked respondents to provide comments and stories aboutthemselves and their goals. Creating goals is associated with improving personal independence and autonomy and we wereencouraged by the goals people have set and met. The following is a summary of responses received from the qualitativequestions.What are your top 3 goals? -Finding Employment/Having a Social Life/ Going on VacationWhen it comes to setting goals, people we support continue to follow their dreams in pursuing their needs and wants.Finding Employment was the number one goal among respondents. Having a Social Life was the second goal identifiedamong respondents including the opportunities for friendships and family relationships. Going on vacation was the5