Performance Improvement Report - 2011 - AiMHi

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Table of ContentsSatisfactionPersons Receiving Services……………………………………………………………………………………………………………………………………………………………………………5Infant Development Program………………………………………………………………………………………………………………………………………………………………………12AiMHi’s Other Stakeholders……………………………………………………………………………………………………………………………………………………………………….15Employees…………………………………………………………………………………………………………………………………………………………………………………………………………16Satisfaction recommendations……………………………………………………………………………………………………………………………………………………………………18EffectivenessSupported Living & Community Housing Services……………………………………………………………………………………………………………………………………19Employment Services – Infinite Employment Solutions (IES)…………………………………………………………………………………………………………….22EfficiencyHome Sharing Services………………………………………………………………………………………………………………………………………………………………………………..25Children’s Residence – Respite Services…………………………………………………………………………………………………………………………………………………..28AccessChildren’s Residence – Respite Services…………………………………………………………………………………………………………………………………………………..30Exit Reports……………………………………………………………………………………………………………………………………………………………………………………………………32Accessibility2011 Recommendations and Follow Up………………………………………………………………………………………………………………………………………………………352012 Recommendations…………………………………………………………………………………………………………………………………………………………………………………422
Message from the Performance Improvement Committee:The Performance Improvement Committee is made up of AiMHi employees who meet throughout the year to developsurveys, review and resolve accessibility issues, obtain input, evaluate outcomes, and generate this report. For the pastfew years, satisfaction surveys have been available online for employees and stakeholders. Online surveys can be done atleisure and provide the option of including a comment under each question. Many people shared thoughts about theirexperience with AiMHi. You will find some of these comments interspersed throughout this report.AiMHi provides services to over 600 people with disAbilities or special needs and their families in Prince George. AiMHiplaces a high value on input from employees, persons served and their families, as well as professionals and businesses inthe community. These groups make up our stakeholders. Their input concerning the satisfaction, effectiveness,efficiency, and access of our services encourages and influences our ongoing mission.AiMHi MISSION STATEMENT“Strong communities recognize and celebrate the value of all citizens. AiMHi contributes to a strong community byproviding advocacy supports and services to people who have special needs and their families. Our culture supports peopleto have good lives at work, at home and in the community.”As people’s needs, desires and expectations change over time, AiMHi strives to keep services current and relevant. Ourcommitment to continuous improvement is stronger because of your input. Thank you to everyone who took the time to fillout a survey this year. This report is a summary of the accomplishments that have impacted and improved the servicesprovided by AiMHi during the year 2011. Inside you will see pictures of people and events that happened throughout 2011as well as comments from the surveys that YOU filled out. We appreciate the opportunity to present this information toyou.The Performance Improvement Committee: Co-chairs: Debby Hall, Penny Wilson. Committee members: Angela Aubichon,Sandra Beningfield, Bonnie Chow, Vera Donald, Curtis Good, Melissa Lawrence, Lee Miners, Judie Smith, Penny Soderena-Sutton.Working for AiMHi fulfills my need to be doing something meaningful for my community.- Employee Survey3
Page 1: Prince George Association for Commu
Page 6 and 7: Satisfactionthird most listed goal.
Page 11 and 12: Children at AiMHi11
Page 13 and 14: SatisfactionFamily Surveys and Exit
Page 15 and 16: AiMHi’s Other StakeholdersSatisfa
Page 17 and 18: EmployeesSatisfactionThe surveys fo
Page 19: Supported Living & Community Housin
Page 23 and 24: Trends:EffectivenessOverall, in an
Page 25 and 26: Home SharingEfficiencyMeasures Appl
Page 27 and 28: Summer CampAiMHi’s Summer Camp wa
Page 29 and 30: EfficiencyAiMHi will continue to ad
Page 31 and 32: HalloweenIn October, the Employee S
Page 33 and 34: AccessDue to some people exiting mo
Page 36 and 37: Financial BarriersAccessibilityFina
Page 38 and 39: Transportation BarriersBarrier:Stat
Page 40: AccessibilityBarrier:Youth need mor
Page 43 and 44: Financial BarriersAccessibilityFina
Page 45 and 46: Transportation BarriersBarrier:Solu
Page 47: Self-AdvocatesThe Prince George Sel

Performance Improvement Report - 2011 - AiMHi

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