Performance Improvement Report - 2011 - AiMHi

Children’s Residence – Respite ServicesObjective: Decrease wait time for services to begin (once the referral has been received).AccessMeasures Applied To Time of Measurement Data Source Obtained By Target# of children whoparticipate in an intakemeeting within 3 weeks oftheir referralChildren’s Residence –Respite servicesJanuary – December2011Database Employees 95%100%80%60%40%20%0%Percentage of children who particpated in an intake meetingwithin 3 weeks of their referral100% particpatedAiMHi continues tosupport people to thebest of their abilitieswith less money andfinancial cutbacks.-Employee SurveyTrends: Contracts for new referrals are now picked up monthly from the MCFD office and intakes are processed at theresidence within three weeks. If there is an immediate need to place a child, a house tour and intake process iscompleted at the same time. Although AiMHi does not hold a waitlist and is not responsible for lack of services due to access limitations, theAssociation is confident in our ability to ensure people have access to services in a timely manner and in a mannerwhich is meeting their needs.Barriers/Influencing Factors: Wait time for a response from contract referral to a call to families is less than one week. Intakes are done withinthree weeks. Children’s Residence receives an average of two to three intakes per month.30