38PoliciesIf the school is not required to return all of the excess funds, you must return the remaining amount. Any loan funds that you mustreturn, you (or your parent for a PLUS Loan) repay in accordance with the terms of the promissory note. That is, you make scheduledpayments to the holder of the loan over a period of time.Any amount of unearned grant funds that you must return is called an overpayment. The amount of a grant overpayment that you mustrepay is half of the unearned amount. You must make arrangements with your school or the Department of Education to return theunearned grant funds.The requirement for Title IV program funds when you withdraw are separate from any refund policy that your school may have.Therefore, you may still owe funds to the school to cover unpaid institutional charges. <strong>Empire</strong> Education Group may also charge youfor any Title IV program funds that the school was required to return. <strong>Empire</strong> Education Group’s refund policy is also printed on yourenrollment agreement. Also printed in this catalog are the requirements and procedures for officially withdrawing from school.If you have any questions about your Title IV program funds, you can call the Federal Student Aid Information Center at 1-800-4-FEDAID.The center accepts calls from 8 a.m. to midnight (EST), seven days a week. TTY users may call 1-800-730-8913. Information is alsoavailable on the U.S. Department of Education’s “Financial Aid for Student’s Home Page” at www.studentaid.ed.govHairdressing and Cosmetology Program – Full Time/ 35 hours per week (2 terms- 15 Weeks Each)First TermIf termination occursPrior to or during the first weekDuring the second weekDuring the third weekDuring the fourth weekDuring the fifth week<strong>School</strong> May Keep0%20%35%50%70%Subsequent TermsIf termination occursDuring the first weekDuring the second weekDuring the third weekDuring the fourth weekAfter the fourth week<strong>School</strong> May Keep20%35%50%70%100%After the fifth week100%Hairdressing and Cosmetology Program – Part Time /16 hours per week (6 Quarters-11,11,11,10,10,10 Weeks Each)First quarterSubsequent QuartersIf termination occursPrior to or during the first weekDuring the second weekDuring the third weekDuring the fourth weekAfter the fourth week<strong>School</strong> May Keep0%25%50%75%100%If termination occursDuring the first weekDuring the second weekDuring the third weekAfter the third week<strong>School</strong> May Keep25%50%75%100%All Make-Up ProgramsFirst and Only QuarterIf termination occurs<strong>School</strong> May Keep0 – 15 percent of the program16 – 30 percent of the program31 – 45 percent of the program46 – 60 percent of the programMore than 60 percent of the program0%25%50%75%100%
39PoliciesTuition reimbursement FundThe Tuition Reimbursement Fund is designed to protect the financialinterest of students attending proprietary schools. If a school closes whileyou are in attendance prior to the completion of your educational program,then you may be eligible for a refund of all tuition expenses which you havepaid. If you drop out of school prior to completion and you file a complaintagainst the school with the State Education Department, you may beeligible to receive a tuition refund if the State Education Department is ableto provide factual support that your complaint is valid and to determinethat there was a violation of Education Law or the Commissioner’sRegulations. To file a complaint, either write the New York State EducationDepartment - Bureau of Proprietary <strong>School</strong> Supervision, 116 West 32ndStreet, 5th Floor, New York, NY 10001 or telephone (212) 643-4760.The New York State Education Department’s staff will assist you in thepreparation of a tuition reimbursement form (a sample of which shouldhave been provided to you upon enrollment).Complaint Procedure Guidelines1. A student, educator or interested party may file a complaint against theschool; however, the complaint should be in writing to the <strong>School</strong> Directorand should outline the allegations or nature of the complaint.2. The <strong>School</strong> Director will meet with the complainant within 10 calendardays of receipt of the written complaint. If after careful evaluation, theproblem cannot be solved through discussion, the complaint will bereferred to the school’s Regional Director.3. The Regional Director will respond within twenty-one (21) calendar daysof receipt of the complaint and review the allegations.If more information from the complainant is needed, a letter will besubmitted outlining the additional information required.If no further information is needed the complaint committee willact on the allegations and a letter be sent to the complainantwithin fifteen (15) calendar days, stating the steps taken to correctthe problem, or information to show that the allegations were notwarranted or based on fact.4. If the complainant wishes to pursue a matter, a complaint form isavailable through the schools’ accrediting agency. <strong>Empire</strong> EducationGroup’s accrediting agency requires that the complainant attempt toresolve any issues through the school’s complaint process prior to filing acomplaint with the school’s accrediting agency. This procedure does not inany way limit a student’s right to exercise his or her legally protected rights.National Accrediting Commission of Career Arts and Sciences(NACCAS)4401 Ford Avenue, Suite 1300, Alexandria, VA 22302(703) 600-7600www.naccas.orgNew York State Education DepartmentBureau of Proprietary <strong>School</strong> SupervisionTelephone Number: (212) 643-4760E-mail: BPSS@MAIL.NYSED.GOVWeb: www.acces.nysed.gov/bpss/5. Students should refer to Addendum C for the New York State ComplaintProcedure.For additional information on the Complaint Policy, refer to the StudentPolicy and Consent form.Policy Against Harassment<strong>Empire</strong> Education Group firmly believes that each individual has the rightto study and work in an environment that promotes equal opportunitiesfor all and prohibits discrimination, including any form of harassment.Therefore, <strong>Empire</strong> Education Group has developed a “Policy AgainstHarassment” that is distributed at the time of enrollment. The Policyprovides a means by which individuals can bring any violations of thePolicy to <strong>Empire</strong> Education Group’s attention. It also includes guidelinesfor the investigation of complaints and enforcement of the Policy. Pleaseaddress any questions regarding the Policy to your <strong>School</strong> Director.Occupational objectivesHairdressing and cosmetology courseThe objective of the institute is to prepare each student to make thetransition from school to a position in the cosmetology field. In additionto the school’s general curriculum and specialized courses, students areencourage to seek their educational potential via extracurricular activities.To train each student to be able to take and pass the State BoardCosmetology Exam; thereby enabling the student:To obtain a Hairdressing/Cosmetology Operator License.To obtain employment in the student’s desired area(s) of the beautyfield, using the skills mastered as a result of the training provided.Reasonable Accommodation PolicyThe Americans with Disabilities Act Coordinator is your <strong>School</strong> Director.Prior to starting school, the Director should be contacted by any personrequiring information relative to the services available for individuals withdisabilities.