NEW YORK CATALOG 2012-2013 - Empire Beauty School

39PoliciesTuition reimbursement FundThe Tuition Reimbursement Fund is designed to protect the financialinterest of students attending proprietary schools. If a school closes whileyou are in attendance prior to the completion of your educational program,then you may be eligible for a refund of all tuition expenses which you havepaid. If you drop out of school prior to completion and you file a complaintagainst the school with the State Education Department, you may beeligible to receive a tuition refund if the State Education Department is ableto provide factual support that your complaint is valid and to determinethat there was a violation of Education Law or the Commissioner’sRegulations. To file a complaint, either write the New York State EducationDepartment - Bureau of Proprietary School Supervision, 116 West 32ndStreet, 5th Floor, New York, NY 10001 or telephone (212) 643-4760.The New York State Education Department’s staff will assist you in thepreparation of a tuition reimbursement form (a sample of which shouldhave been provided to you upon enrollment).Complaint Procedure Guidelines1. A student, educator or interested party may file a complaint against theschool; however, the complaint should be in writing to the School Directorand should outline the allegations or nature of the complaint.2. The School Director will meet with the complainant within 10 calendardays of receipt of the written complaint. If after careful evaluation, theproblem cannot be solved through discussion, the complaint will bereferred to the school’s Regional Director.3. The Regional Director will respond within twenty-one (21) calendar daysof receipt of the complaint and review the allegations.If more information from the complainant is needed, a letter will besubmitted outlining the additional information required.If no further information is needed the complaint committee willact on the allegations and a letter be sent to the complainantwithin fifteen (15) calendar days, stating the steps taken to correctthe problem, or information to show that the allegations were notwarranted or based on fact.4. If the complainant wishes to pursue a matter, a complaint form isavailable through the schools’ accrediting agency. Empire EducationGroup’s accrediting agency requires that the complainant attempt toresolve any issues through the school’s complaint process prior to filing acomplaint with the school’s accrediting agency. This procedure does not inany way limit a student’s right to exercise his or her legally protected rights.National Accrediting Commission of Career Arts and Sciences(NACCAS)4401 Ford Avenue, Suite 1300, Alexandria, VA 22302(703) 600-7600www.naccas.orgNew York State Education DepartmentBureau of Proprietary School SupervisionTelephone Number: (212) 643-4760E-mail: BPSS@MAIL.NYSED.GOVWeb: www.acces.nysed.gov/bpss/5. Students should refer to Addendum C for the New York State ComplaintProcedure.For additional information on the Complaint Policy, refer to the StudentPolicy and Consent form.Policy Against HarassmentEmpire Education Group firmly believes that each individual has the rightto study and work in an environment that promotes equal opportunitiesfor all and prohibits discrimination, including any form of harassment.Therefore, Empire Education Group has developed a “Policy AgainstHarassment” that is distributed at the time of enrollment. The Policyprovides a means by which individuals can bring any violations of thePolicy to Empire Education Group’s attention. It also includes guidelinesfor the investigation of complaints and enforcement of the Policy. Pleaseaddress any questions regarding the Policy to your School Director.Occupational objectivesHairdressing and cosmetology courseThe objective of the institute is to prepare each student to make thetransition from school to a position in the cosmetology field. In additionto the school’s general curriculum and specialized courses, students areencourage to seek their educational potential via extracurricular activities.To train each student to be able to take and pass the State BoardCosmetology Exam; thereby enabling the student:To obtain a Hairdressing/Cosmetology Operator License.To obtain employment in the student’s desired area(s) of the beautyfield, using the skills mastered as a result of the training provided.Reasonable Accommodation PolicyThe Americans with Disabilities Act Coordinator is your School Director.Prior to starting school, the Director should be contacted by any personrequiring information relative to the services available for individuals withdisabilities.