November 2004 (PDF 11.6 MB) - Barrick Gold Corporation

Cowal Gold Project – Noise Management Plan12 COMPLAINTS REGISTERA complaints register will be maintained by the Environmental Manager in accordance with ConsentCondition 10.1(a). The condition is reproduced below:10.1 Community Consultation (including Aboriginal community)(a)ComplaintsThe Environmental Officer (refer condition 3.1) shall be responsible:(i)(ii)for receiving complaints with respect to construction works and mine operations on adedicated and publicly advertised telephone line, 24 hours per day 7 days per week,entering complaints or comments in an up to date log book, and ensuring that a response isprovided to the complainant within 24 hours; andproviding a report of complaints received every six months throughout the life of the projectto the Director-General, BSC, EPA, DMR, and CEMCC, or as otherwise agreed by theDirector-General. A summary of this report shall be included in the AEMR (condition 9.2(a)).Information recorded in the complaints register with respect to each complaint will include:• date and time of complaint;• name, address and telephone number of complainant;• meteorological conditions at the time of complaint;• nature of complaint; and• response action taken to date.An initial response will be provided to the complainant within 24 hours. Preliminary investigations intothe complaint will commence within 48 hours of complaint receipt. In the event that the complainant isnot satisfied with Barrick’s response to the complaint, or exceedance of DEC criteria has beendemonstrated, an independent investigation will be undertaken (Section 15).13 STAKEHOLDER CONSULTATION13.1 COMMUNITY ENVIRONMENTAL MONITORING AND CONSULTATIVE COMMITTEEA CEMCC will be set up for the Project in accordance with Consent Condition 8.7. The condition isreproduced below:8.7 Community Consultative CommitteeCommunity Environmental Monitoring and Consultative Committee (CEMCC)The Applicant shall:HAL-02-07/1/NMP01-P/17/11/04 32 BARRICK