Choose and Book Compliance Document (PDF, 850Kb)

to cancel the appointment.V6-S23V7-S2V8-S1V6-S24If it can cancel the appointment then the appointment is placed in a “precancelled”state.Service Provider systems must interpret unknown numeric cancellation reasoncodes in a generic way by processing the cancellation as normal, using thenumeric code for display to users and for reporting purposes, and interpretingthe cancellation reason as if it were a provider cancellation in terms of waitingtime calculations. This will enable new codes to be implemented without the riskof penalising patients for provider driven cancellations.Service Provider systems must support the new Appointment Cancellationreasons in Reference 9.If the appointment can be pre-cancelled then the Confirm AppointmentCancellation PRSC_IN140000Uknn is sent but the appointment is not actuallycancelled. The slot is not yet released nor correspondence generated.6.5.3 Reject Appointment Cancellation PRSC_IN150000UKnnIf the Service Provider cannot cancel the appointment when requested by Choose and Bookthen it returns the Reject Appointment Cancellation interaction. It must be emphasised thatthis must be an exceptional situation, as it will cause an alert to be raised that must bemanually investigated and corrected by the Choose and Book and the Service Provideradministrators.Error text must be included in the response as per Appendix H2.V4-S18The Service Provider system must receive Request Appointment CancellationPRSC_IN070000Uknn from Choose and Book and if it is not able to cancel theappointment then send a Reject Appointment Cancellation PRSC_IN150000UKnn.6.5.4 Application Acknowledgement MCCI_IN010000UKnnUpon receipt of a Reject Appointment Cancellation PRSC_IN150000UKnn, Choose andBook will inform the user of the failure and return an Application AcknowledgementMCCI_IN010000Uknn with a success code.Upon receipt of a Confirm Appointment Cancellation PRSC_IN140000UKnn, Choose andBook will attempt to cancel the appointment on its database:• If this fails it will return an Application Acknowledgement MCCI_IN010000Uknnwith a failure code;• If this is successful it will return an Application AcknowledgementMCCI_IN010000Uknn with a success code and will make the slot available forbooking within Choose and Book.Choose and Book performs error handling on both the Confirm Appointment Cancellationand Reject Appointment Cancellation in the same manner, including if the RejectAppointment Cancellation is received following a timeout Choose and Book will send anChoose and BookAtos Origin - Commercial In ConfidenceChoose and Book ComplianceVersion: 8 (final)Reference EBS-AN\BA\BA011 9 May 2007Page 68