Delivering Training and Technical Assistance - Administration for ...

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TABLE OF CONTENTSINTRODUCTION......................................................................................................................................... 3OVERVIEW.................................................................................................................................................. 4DELIVERING TRAINING............................................................................................................................. 4Creating a Training Plan............................................................................................................................................................... 5Phases in a Systems Approach to Training............................................................................................................................ 6Incorporating Adult Learning Principles.............................................................................................................................. 10Summary of Training: Helpful Training Reminders.......................................................................................................... 12DELIVERING TECHNICAL ASSISTANCE................................................................................................... 12Core Principles of Technical Assistance................................................................................................................................ 13Phases of a Systematic Approach to Providing Technical Assistance........................................................................ 14Creating Change within an Organization............................................................................................................................ 19Summary of Technical Assistance: Helpful Reminders...................................................................................................23BLENDED LEARNING............................................................................................................................... 23USING ONLINE TOOLS TO PROVIDE TRAINING AND TECHNICAL ASSISTANCE.................................. 24Benefits and Drawbacks of Using Online Tools.................................................................................................................25Analysis of Products....................................................................................................................................................................26Implementing a New Technological Tool............................................................................................................................30APPENDICES............................................................................................................................................ 32APPENDIX A: Sample Training Designs................................................................................................................................ 32APPENDIX B: Writing Learning Objectives.......................................................................................................................... 33APPENDIX C: Training Activities for “Presencing” and Identifying Personal Learning Goals............................34APPENDIX D: Learning Styles................................................................................................................................................... 35APPENDIX E: Sample Questions for Appreciative Review and Evaluation Form...................................................36APPENDIX F: Organizational Capacity Assessment.......................................................................................................... 37APPENDIX G: Document Review............................................................................................................................................. 41APPENDIX H: Sample Memorandum of Understanding (MOU).................................................................................. 42APPENDIX I: Sample Work Plan Template............................................................................................................................44APPENDIX J: Change Readiness Self-Assessment ............................................................................................................45APPENDIX K: Additional Resources........................................................................................................................................ 47
INTRODUCTIONThe Compassion Capital Fund (CCF), administered by the U.S. Department of Health and Human Services,provided capacity building grants to expand and strengthen the role of nonprofit organizations in their abilityto provide social services to low-income individuals. Between 2002 and 2009, CCF awarded 1,277 grants,and the CCF National Resource Center provided training and technical assistance to all CCF grantees.Strengthening Nonprofits: A Capacity Builder’s Resource Library is born out of the expansive set of resourcescreated by the National Resource Center during that time period, to be shared and to continue the legacy ofCCF’s capacity building work.Strengthening Nonprofits: A Capacity Builder’s Resource Library contains guidebooks and e-learnings on thefollowing topics:1. Conducting a Community Assessment2. Delivering Training and Technical Assistance3. Designing and Managing a Subaward Program4. Going Virtual5. Identifying and Promoting Effective Practices6. Leading a Nonprofit Organization: Tips and Tools for Executive Directors and Team Leaders7. Managing Crisis: Risk Management and Crisis Response Planning8. Managing Public Grants9. Measuring Outcomes10. Partnerships: Frameworks for Working Together11. Sustainability12. Working with ConsultantsWho is the audience for Strengthening Nonprofits: A Capacity Builder’s Resource Library?Anyone who is interested in expanding the capacity of nonprofit services in their community – from frontline service providers to executives in large intermediary organizations – will benefit from the informationcontained in this resource library. The National Resource Center originally developed many of these resourcesfor intermediary organizations, organizations that were granted funds by CCF to build the capacity of thefaith-based and community-based organizations (FBCOs) they served. As such, the majority of the resourcesin Strengthening Nonprofits: A Capacity Builder’s Resource Library support intermediary organizations in theircapacity building efforts. However, funders of capacity building programs (Federal program offices andfoundations) and the nonprofit community (including FBCOs) at large will also find these resources helpful.In addition, individuals working to build capacity within a program or an organization will be able to usethese resources to support their efforts to implement change and make improvements.The Delivering Training and Technical Assistance guidebook will be helpful to any intermediary or group oforganizations seeking to improve their methods of providing training and technical assistance.Who developed the Delivering Training and Technical Assistance guidebook?The guidebook was originally developed by the National Resource Center with assistance from Dr. James C.Galvin, Ed.D. It was updated in 2010 for the Department of Health and Human Services by the NationalResource Center.3
Page 1: STRENGTHENING NONPROFITS:A Capacity
Page 5 and 6: Creating a Training PlanIf your org
Page 7 and 8: Key considerations for the ANALYSIS
Page 9 and 10: Key considerations for the IMPLEMEN
Page 11 and 12: • On a sticky note or index card
Page 13 and 14: There is flexibility in how TA is p
Page 15 and 16: Alternatively, if you are providing
Page 17 and 18: work plan will serve as the roadmap
Page 19 and 20: Examples:• Increased the number
Page 21 and 22: Past Experiences• The organizati
Page 23 and 24: TA providers need to ensure that co
Page 25 and 26: • Collaboration. Providing TA on
Page 27 and 28: PRODUCTZoho Meetinghttp://meeting.z
Page 29 and 30: PRODUCT COST SECURITYADMINSKILLLEVE
Page 31 and 32: 3. Manage Changea. Identify and mit
Page 33 and 34: APPENDIX BWriting Learning Objectiv
Page 35 and 36: APPENDIX DLearning StylesWhen you d
Page 37 and 38: APPENDIX FOrganizational Capacity A
Page 39 and 40: We have the right staff to effectiv
Page 41 and 42: APPENDIX GDocument ReviewThis list
Page 43 and 44: TIME PERIODThis Memorandum of Agree
Page 45 and 46: APPENDIX JChange Readiness Self-Ass
Page 47 and 48: APPENDIX KAdditional ResourcesWeb-b

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