TERENA COMPENDIUM - GÃ©ant

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<strong>TERENA</strong> Compendium of National Research and Education Networks In Europe /Services3C.12 User and Client SupportSupport services are very much in demand, and an increasing range of theseis provided by NRENs. From the survey, the picture that emerges is one thatcombines generic support and information functions with differentiated supportfor specific user groups, and often the development of professional service units.Table 3C.12.1 User and client supportCountry NREN Support for specificgroups of users?DetailsEU/EFTA countriesAustria ACOnet no yes June, November yes Sometimes small technical workshops are held before an userconference.Belgium BELNET yes • Extra support for Schools of higher education whohave recently been connected in 2007/2008• Advice & support for building & rollout of 10Gbit/ssupercomputing network between 4 universitiesover the BELNET Backbone• Extra support & advice for GRID users.• General: BELNET recruited 2 technical customeradvisors and a customer content developer in2007/2008 to better support & advice customers& users.Bulgaria BREN no no noCyprus CYNET no no noCzech Republic CESNET yes High Energy physics:E2E and Lambda services/Grid enabled applicationChemistry:Grid enabled applicationMedical:Videoconference and streamingMedimed - CA and hi-speed network infrastructurePOSN (Private Optical Network of Hospitals) - DWDMnetwork infrastructurePIM EMEA - pilot infrastructureMediGRID - distributed processing of medical dataDenmark UNI-C yes Mostly e-learning/video-based learning stuff. UNIVID- http://old.forskningsnettet.dk/univid, EDUMEDIA (avideo archive) -http://www.forskningsnettet.dk/da/edumedia,Online conferencing via Adobe Connect, The goldenCut (a competition on video-based learning) -http://www.forskningsnettet.dk/da/dgs?q=node/563National User Conference,when?yes annually in Q4 yes E.g. GRID workshops, layer 2 VPN’s, CSIRT training, Multicast, Ipv6,Eduroam,Vulnerability Scanner ... (around 6 a year)yes once in two years yes as part of the Grid activities, seehttp://egee.cesnet.cz/en/events/actions.htmlyes Autumn noTraining courses?URL74
<strong>TERENA</strong> Compendium of National Research and Education Networks In Europe /ServicesTable 3C.12.1 - continuedCountry NREN Support for specificgroups of users?EU/EFTA countriesDetailsNational User Conference,when?Estonia EENet no no noFinland Funet yes yes end of November yes http://www.csc.fi/english/funet/networkservices/usersupport/trainingGermany DFN no yes Two times per year yes e.g. Video Conferencing, Securitythere is a customerconference.Greece GRNET S.A. yes The aim of the user support service (Helpdesk) is yes Yearly yes http://to.grnet.gr/, http://vnoc.grnet.gr/g-tech/to handle problems concerning connection to theGRNET backbone network. Moreover, it monitorsits customer’s network stability and offers themservices like backup MX, secondary DNS, etc. GRNETmainly consists of, Hellenic academic institutions anddepartments of Hellenic public services.Hungary NIIF/HUNGARNET yes Special Sections of Hungarnet yes April or May each yes http://www.ipszilon.niif.hu/yearIceland RHnet no no yes www.icegrid2007.hi.is This is a recent development: Both a userconference and a Grid workshop in collaboration with the Universityof Iceland and colleagues at the Nordic NRENs.Ireland HEAnet yes Library group - LIR - see http://lirgroup.heanet.ie/ yes November yesItaly GARR yes Medical Scienceyes once per year yes http://www.garr.it/workshop/garr-b-workshop.shtmlArts and HumanitiesLatvia LANET nullLatvia SigmaNet yes We are open to support them, there have been somequeries, but nothing concrete.no yes We organise seminars on Grids and security issues.Lithuania LITNET yes yes “LITNET activitiesand developments “,AugustyesLuxembourg RESTENA no no noMalta UoM, IT Services yesNetherlands SURFnet yes Special attention and support (e.g. workshops) isgiven to researchers and teaching staff of connectedinstitutions.Training courses?URLDistance learning training courses for LITNET users,http://webct.liedm.lt/yes Every two years. yes http://www.surfnet.nl/nl/bijeenkomsten/75
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