Ingenico iCT250 Credit Card Terminal Guide - Chase Paymentech

AVS RESPONSE CODESCOMMON ERROR CODESThe Address VerificationSystem (AVS)is a feature thathelps reduce fraudon card-not-presenttransactions. Thenumeric portion ofthe customer’s streetaddress and the ZIPcode are comparedagainst the informationon file withthe card-issuing bank.Use this chart tointerpret domesticAVS Response Codesby card type.CODE DESCRIPTION VISA MC AMEX DISC.XYAWZNURSMatch - Address and 9-digitZIP codeMatch - Address and ZIPcode (for Discover, addressonly matches)Partial - Address matches,ZIP code does not (forDiscover, both address andZIP match)Partial - 9-digit ZIP codematches, address does not (forDiscover, no data from issuer)Partial - ZIP code matches,address does notNo match - Neither addressnor ZIP code matchUnavailable - AVS systemunavailable or issuer doesnot support AVSRetry - Issuer’s systemunavailable or timed outNot supported - AVS not supportedby issuer at this time ERROR CODE DESCRIPTION ACTIONBATCH NEAR MAXSETTLE BATCHPINPADOUT OF ORDERFAULTY CARDLINE BUSYINVALID AMOUNTCAN’T READ CHIPSWIPE ALLOWEDREMOVE CARDThe batch capacityof the terminal isnearly full.The terminal isconfigured for anexternal PIN pad,but one is notdetected.The terminal wasunable to read thecard.The phone lineis in use or theremay be problemswith the line. Theterminal will retryautomatically.An amount greaterthan the cash backlimit, or the ceilinglimit for sale oroffline transactions,will generate thiserror.A chip card wasinserted in the chipreader, but couldnot be read.Complete the transactionand settle as soon aspossible.Verify that the PIN pad isconnected and receivingpower.Re-swipe the card andtry again.If the error persists, checkthe terminal’s connectionand verify that no otherdevices are using theline. Connect an analogtelephone to listen for adial tone. Contact theservice provider if thereis no dial tone.Retry the transactionwith an amount withinthe limit.The card can now beswiped on the terminal.In the event that yourterminal displaysan error, refer tothese error codesto troubleshoot yourterminal.If the code you areexperiencing is notshown, retry thetransaction, or ifpossible, manuallyenter the accountnumber.If the error persists,contact your HelpDesk for support.TAP FAILEDPLEASE INSERTOR SWIPE CARDA contactless cardwas tapped on theterminal, but thecard was not readproperly.Swipe, insert or key thecard on the terminal.PASSWORDLOCKED OUTPRESS ENTERPIN TRIESEXCEEDEDMore than fourinvalid attemptshave been madeto enter the adminpassword.The chip card hasrecorded too manyinvalid PIN entryattempts.The admin account willbe locked out for 30minutes or another adminaccount may reset thelocked account.Request another form ofpayment.14 | ß Back to CONTENTS ß Back to CONTENTS | 15