Introducing the EFQM Excellence Model 2010 - North of England ...
Introducing the EFQM Excellence Model 2010 - North of England ...
Introducing the EFQM Excellence Model 2010 - North of England ...
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Adding Value for Customers Definition Excellent organisations know that customers are<strong>the</strong>ir primary reason for being and strive toinnovate and create value for <strong>the</strong>m byunderstanding and anticipating <strong>the</strong>ir needs andexpectations. Key Change Focus is now on clearly defining andcommunicating <strong>the</strong> value proposition andactively engaging customers in <strong>the</strong> product andservice design processes.12