Introducing the EFQM Excellence Model 2010 - North of England ...

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Key Changes: Enablers1. Seek embedding ofrefinements over time2. Deploy with a flexibility tomanage changes in environmentand re-deploy if needed3. Measure both “Efficiency” and“Effectiveness”4. Use creativity to generatenew / changed approachesand evaluate, prioritise anduse the outcomes44
Key Changes: Results1. “Relevance and Usability”comes first with focus on:-”scope/relevance”-’Integrity”- “segmentation”2. A focus on “key” resultsis added.3. “Targets” and the “Comparisons”judgements will focus on Key Results4. Assessors will seek evidence to understand ifthe organisation has confidence thatperformance will be sustained45
Page 1 and 2: Introducing theEFQM Excellence Mode
Page 3 and 4: Agenda for Today Why change the Mod
Page 5 and 6: The Core Team EFQM Assessor Network
Page 7 and 8: Design Principles Model should be g
Page 10: The Fundamental Concepts of Excelle
Page 13 and 14: Leading with Vision, Inspiration &
Page 15 and 16: Succeeding through People Definitio
Page 17 and 18: Building Partnerships Definition Ex
Page 19 and 20: Questions?
Page 21 and 22: The Model
Page 23 and 24: 1. Leadership Definition Excellent
Page 25 and 26: 1. Leadership Definition Excellent
Page 27 and 28: 3. People Definition Excellent orga
Page 29 and 30: 5. Processes, Products & Services D
Page 31 and 32: The Model
Page 33 and 34: Example:6. Customer ResultsDefiniti
Page 35 and 36: Example:6b. Performance Indicatiors
Page 39 and 40: 5 Inputs, hopefully lots of discuss
Page 41 and 42: 5 Inputs, hopefully lots of discuss
Page 43: 5 Inputs, hopefully lots of discuss
Page 47 and 48: Balancing the WeightingsPeople10%9%
Page 51 and 52: The EFQM Excellence Model2010
Page 53 and 54: Key Changes to Criterion Parts Some
Page 57 and 58: What’s Next…?Action Detail Owne
Page 59 and 60: Publications Buy or order from Toda
Page 61 and 62: Training for AssessorsYou can sign
Page 63 and 64: Customised AssessmentsEFQM can deve
Page 65 and 66: Implementation Guidelines The Core
Page 69: Thank you

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