Introducing the EFQM Excellence Model 2010 - North of England ...

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4. Partnerships & Resources Definition Excellent organisations plan and manage external partnerships,suppliers and internal resources in order to support strategy andpolicies and the effective operation of processes.4a. Partners and suppliers are managed for sustainable benefit4b. Finances are managed to secure sustained success4c. Buildings, equipment, materials and natural resources aremanaged in a sustainable way4d. Technology is managed to support the delivery of strategy4e. Information and knowledge are managed to support effectivedecision making and to build the organisational capability
5. Processes, Products & Services Definition Excellent organisations design, manage and improve processesto generate increasing value for customers and otherstakeholders.5a. Processes are designed and managed to optimise stakeholdervalue5b. Products and Services are developed to create optimum valuefor customers5c. Products and Services are effectively promoted and marketed5d. Products and Services are produced, delivered and managed5e. Customer relationships are managed and enhanced
Page 1 and 2: Introducing theEFQM Excellence Mode
Page 3 and 4: Agenda for Today Why change the Mod
Page 5 and 6: The Core Team EFQM Assessor Network
Page 7 and 8: Design Principles Model should be g
Page 10: The Fundamental Concepts of Excelle
Page 13 and 14: Leading with Vision, Inspiration &
Page 15 and 16: Succeeding through People Definitio
Page 17 and 18: Building Partnerships Definition Ex
Page 19 and 20: Questions?
Page 21 and 22: The Model
Page 23 and 24: 1. Leadership Definition Excellent
Page 25 and 26: 1. Leadership Definition Excellent
Page 27: 3. People Definition Excellent orga
Page 31 and 32: The Model
Page 33 and 34: Example:6. Customer ResultsDefiniti
Page 35 and 36: Example:6b. Performance Indicatiors
Page 39 and 40: 5 Inputs, hopefully lots of discuss
Page 45 and 46: Key Changes: Results1. “Relevance
Page 47 and 48: Balancing the WeightingsPeople10%9%
Page 51 and 52: The EFQM Excellence Model2010
Page 53 and 54: Key Changes to Criterion Parts Some
Page 57 and 58: What’s Next…?Action Detail Owne
Page 59 and 60: Publications Buy or order from Toda
Page 61 and 62: Training for AssessorsYou can sign
Page 63 and 64: Customised AssessmentsEFQM can deve
Page 65 and 66: Implementation Guidelines The Core
Page 69: Thank you

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